Clean, new but wifi didn't work, had to get a cord, which took over an hour. Asked for sewing kit. None available in hotel. Was surprised that no coffee available until next morning and overheard restaurant manager saying that guests get their free coffee in room. This was a full Holiday Inn so I knew I would be charged for breakfast. Walked into restaurant, not offered menu, sat down and waited. Offered coffee. Finally got up and asked for menu from woman who spoke no English (or Spanish). She indicated that there was no menu. I didn't want full buffet. Forced to choose off buffet. Offerings where high fat. Milk was 2% or whole. Told they would charge me based on what I took. No prices for the buffet posted. I was on a business trip so didn't bother me other than this seemed a shady practice for a hotel in this price range.
After overhearing manager boasting about how he was increasing profits by not providing amenities standard at other Holiday Inns I asked why no menu. He admitted they did have one and finally provided it. Said he "misunderstood" my repeated requests.
Rooms very new, but quality of workmanship poor. One of two TV's in room already had problem with screen. Pool not working.
Front desk people were friendly, but they can't do much. Also can't talk directly to housekeeping staff due to language barrier.
I would not stay again.
- Official Description (provided by the hotel):
- The only Holiday Inn Atlanta Roswell Hotel is the newest full-service hotel located in the heart of Historic Roswell, Georgia,on the border of Alpharetta and minutes north of downtown Atlanta where Kids Stay & Eat Free. Our new hotel meeting facilities are a perfect environment for meetings, family reunions and weddings. All of our guest rooms include free wireless high-speed Internet access as well as free wireless in our common areas. It's an easy drive to all points of Atlanta including Hartsfield-Jackson Atlanta International Airport (ATL), Peachtree DeKalb Airport (PDK) and the Perimeter and Buckhead business and entertainment districts. We are also only minutes from the North Springs MARTA train station and North Fulton Regional Hospital. Nearby attractions include: Verizon Wireless Amphitheatre at Encore Park, Smith Plantation, Bulloch Hall, Georgia Aquarium and Coca-Cola. The Holiday Inn Atlanta Roswell Hotel is located near Kimberly-Clark, UPS, Johnson Controls, GM and BMW. We are looking forward to welcoming you at the newest hotel in the Historic Roswell District, the Holiday Inn Atlanta Roswell Hotel. ... more less
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- Also Known As:
- Holiday Inn Atlanta Roswell Hotel Roswell
- Holiday Inn Roswell
- Roswell Holiday Inn