I will get the facts out of the way first. The hotel is very nice and comfortable and in a good location to the area. Good value as well. Now I must tell you why I would stay here again without question.
I travel a lot, many, many days per year for both business and pleasure. I am of the opinion that customer service is a lost art in most service establishments whether it be airlines, hotels etc…. But something special happened here. I am a Diamond level Hilton Honors guest, because of this you receive little perks here and there. One of the perks here was a coupon for a free drink at the lobby bar. I decided to take them up on the offer so I went down and sat down at the bar, the bartenders name was Megan, do not forget it. She asked me what I would like, I said I wanted to use my coupon and I would like to have a beer, she said what kind would I like. I looked around the bar and saw my favorite, a bottle of Stella Artois, I said "I wanted a Stella", she immediately said regretfully that she only could offer me one of a few draft beers she had to offer, none of which were of interest to me and she saw that I was disappointed. She immediately said, I will get you what you like, one Stella coming up and brought me the ice cold beer of my choice. She said she was not suppose to do this but did not want to disappoint me and said I am just going to give it to you anyway. Stop and think of this for a moment all of you road warriors….yes, someone actually put a customer first….Wonderful!!!!
I encourage you all to stop by and enjoy your favorite refreshment with Megan, she is a wonderful person and bartender to chat with and for the first time in quite awhile proved to me that there is still hope in this world that customer service is not yet dead.
- Official Description (provided by the hotel):
- DoubleTree Atlanta – Roswell, GA is off GA 400 close to local businesses and downtown Atlanta, GA. We offer free shuttle service to MARTA and to destinations within 5 miles plus complimentary WiFi. We have 12,000 sq ft of event space, an on-site restaurant, Dogwood Café and Lounge, and room service. Our other amenities include an outdoor pool, a fitness, and a business center. ... more less
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- Also Known As:
- Doubletree Atlanta Roswell Hotel Roswell