We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Family Renunion Stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Residence Inn Atlanta Cumberland/Galleria
Ranked #4 of 12 Hotels in Smyrna
Certificate of Excellence
Reviewed 22 October 2013

Super and attentive service for my wife and I and our two grown children and their families. There was an issue with hot water in the upstairs bath of one of the two suites we rented for the week and it too longer than expected and more than 2 reminders to get it fixed. However, in the end it was fixed and uninvited the management credit one night's rent as comp for the inconvenience. Well worth the money.

Stayed: July 2013, travelled with family
1  Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philippa M, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this reviewResponded 23 October 2013

Thank you giving us 4 out of 5 stars!!! We appreciate that rating so much. Sounds like the temp needed to be adjusted on the hot water in your room and I am regret that there was a delay in getting it fixed! Please accept my sincere apology. Otherwise sound like we took care of your family and would love to have you back. Thank again for writing this great review.


Philippa Monthrope
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (135)
Traveller rating
Traveller type
Time of year
Language

94 - 100 of 135 reviews

Reviewed 20 October 2013

I would like to say a word about your wonderful associates..one in particular "Adam". He went above and beyond to assist us. His thoroughness, follow-thru, willingness and professionalism very much impressed my husband and myself. This calibur of employee is rare indeed. He is "One of those employees" that makes Marriott properties preferred. It is a given that the room will be impeccably clean, check in/out goes without hassle, appliances work, shower hot, etc. But what makes Marriott..are these persons who daily go out of their way. They do not do it for recognition...it is just their way. It is said that one person can make all the difference. Adam was that person.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank UPprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
residunwoody, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this reviewResponded 21 October 2013

WOW!!! I am so pleased and proud that you had such a positive experience here. We strive every day to take care of the hotel, each other and most especially you - our guests! I will read your comments aloud in our daily meeting so that Adam can be recognized in front of his peers. Again thank for taking time to spread the word about your experience here.

Warm Regards

Philippa Monthrope
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2013

The check in staff was outgoing and friendly. The room (single) was very clean and well-kept. Housekeeping staff was good, amenities were nice, location was close to major mall, other shopping locations, and easy access to freeway. Bathroom was *tiny* but water pressure in shower was very good. All rooms are exterior entrance, which surprised me, and the door to my room was hard to open and had to be slammed shut. Great value.

  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TravelCrooks4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
residunwoody, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this reviewResponded 21 October 2013

Thank you so much for taking time to write such a fair and wonderful review for us. I can see that you are well travelled so getting great comments from you means a lot. If you would like to send me an email directly about the room number so that we can check on the door that would be fantastic. Once again thank you.

Philippa Monthrope
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2013

Clean. Large. I repeatedly stay here. These are semi-attached units, with the appearance of Town Homes. Your units will be on either Ground floor, Second or third floor - all walkups. My preference is to not stay in a ground floor unit (I typically only have a single over nite bag).

Room Tip: These are semi-attached units, with the appearance of Town Homes. Your units will be on either Groun...
See more room tips
  • Stayed: August 2013, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 469jeffc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
residunwoody, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this reviewResponded 5 September 2013

So glad that you were pleased and happy with your stay!! Thank you for the great comments.

Philippa Monthrope

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2013

The staff at this hotel were very accommodating as my family had an impromptu family reunion one weekend and weren't sure if the weather would hold for the baseball game--they provided facilities, catering suggestions, and clean, safe rooms for those of us staying from out of town. The only reason they are a 4 not a 5 is the "party" atmosphere...our upstairs neighbors and those of my sister were up until wee hours of the morning, closing doors and running back and forth as they drank and smoked outside our rooms. The staff is trying to address this with agreements and roving patrols asking patrons to return to their rooms, but is still happens.

Room Tip: Ask the desk staff for a room away from known partiers.
See more room tips
  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Billie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
residunwoody, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this reviewResponded 5 September 2013

Thank you for sharing your experience on this site. Weekends are busy and we ensure that guests are respectful of each other. We take guest comfort seriously & have extra staffing to manage noise. Thank you again.

Philippa Monthrope

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2013

Last week August 5 I had the pleasure of staying at the resort for one week with my family and wanted to make sure that me and my sister and our teenage boys had rooms next to each other. The architect of the hotel was perfect once you were located in the inside court space. It had a great basketball and volley ball court that was near the rooms, the pool next to the court and the gym was indoors at the front which was also next to the pools that can be seen from the rooms located inside the court area. I was concerned about having separate rooms far apart because of the adventurous nature of my teens..... and expressed this. The Asst GM first response to our concern was to give us a tour of the various rooms and make it a priority that our concern was his concern. Three room selections were given which was not the answer to our concern but 1 minute into entering the rooms the Asst. GM came to us in a frenzy and said I found just the perfect two rooms for you which had the kind of proximity we desired.,.... and were very near the basketball court which was one of the key reasons for selecting this hotel. It showed that even though we had already settled on rooms he still wanted to make sure he satisfy our needs so he continued trying to meet our needs which he did very successfully. His service level and energy was top notch....Every day he saw us he was great on checking with us and the front desk personnell -- Adam XXX just added to the great service level by making sure that we were comfortable. Because we were from the Bahamas and very used to great beaches and sceneries we wanted relaxation, convenience in shopping and activities that were easy for our young men to enjoy while on vacation. Cumberland Mall was right next door, the electronic shop across the road, eateries in walking distance and midtown Atlanta attractions less than 9 miles away. The maids cleaned the room on time everyday, new towels, vacuums and kitchen cleaning were mandatory, the breakfast was great and convenient and the rooms lovely. Room 401 and 402 had an outside table, lounge chairs in the open and just a great place for a busy mom like me to rest while the teenagers are kept busy in a safe environment.

Kudos to the staff, the cleanliness and convenience of location. We had the malls and shops but we also had the peace and quiet within the resort.

We will definitely be back and recommend this resort for anyone who wants to be away from the crowd with their family but still want some activities conducive to kids.

Room Tip: Inside the court rooms
See more room tips
  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Shevaun B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
residunwoody, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this reviewResponded 14 August 2013

I am so pleased that your time here in Atlanta was enjoyable and that our accommodations were comfortable for you and your family. Our AGM has been in the industry for over 30 years and his care for the guests shows every day. Today, when I saw your review, I shared it with him and the rest of the departments. Everyone was beaming with pride and so happy that you shared your great experience with other potential guests who visit Trip Advisor.

Once again thank you for your very kind comments and we hope that you visit us again.

Philippa Monthrope

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2013

My son and I stayed here for 8 nights last month. We had a large unit (1 bedroom + loft) which was more than enough. The unit was clean and in good shape. No issues at all during our stay. Breakfast was different each morning though it does repeat if you're there for many days as we were! Location was very close to major roads, highways, restaurants, shopping, etc. However, it was still quiet! The parking lot was PACKED every night but by mid morning most guests were out doing their thing. We didn't use the pool or BBQ area but both looked well kept and were used by other guests frequently. Not sure when we'll be back in this area but I wouldn't hesitate to stay there again.

Room Tip: Units with lofts are nice for families
See more room tips
  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chuck S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
residunwoody, General Manager at Residence Inn Atlanta Cumberland/Galleria, responded to this reviewResponded 7 August 2013

Thank you so much for taking the time to write such a wondersful review for the hotel. The managers and staff all take pride in making sure that each person has a wonderful stay. I will be sure to pass on your kind comments.

Hope to see you back for baseball season 2014!

Take Care

Philippa Monthrope

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Smyrna
0.4 mi away
Sheraton Suites Galleria Atlanta
0.3 mi away
Hyatt Place Atlanta/Cobb Galleria
0.3 mi away
Hampton Inn & Suites Atlanta - Galleria
Show Prices
Show Prices
Show Prices
0.3 mi away
DoubleTree Suites by Hilton Hotel Atlanta - Galleria
0.3 mi away
Wingate by Wyndham Atlanta Galleria Center
0.2 mi away
Holiday Inn Express Atlanta Galleria Ballpark Area
Show Prices
Show Prices
Show Prices

Been to Residence Inn Atlanta Cumberland/Galleria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Atlanta Cumberland/Galleria

Address: 2771 Cumberland Blvd SE, Smyrna, GA 30080-3047 (Formerly Residence Inn Atlanta Cumberland)
Region: United States > Georgia > Smyrna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 12 Hotels in Smyrna
Price Range: £113 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Atlanta Cumberland/Galleria 3*
Number of rooms: 130
Official Description (provided by the hotel):
Our smartly designed suites offer comfortable sleeping areas with plush bedding along with fully equipped kitchens and free high speed internet access. Guests can take advantage of our outdoor pool and unwind at our evening socials offering complimentary beverages and food. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, TripOnline SA, Booking.com, Expedia, Hotels.com, Ebookers, HotelsClick, Cancelon, 5viajes2012 S.L. and Evoline ltd so you can book your Residence Inn Atlanta Cumberland/Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Atlanta Cumberland Hotel Smyrna
Residence Inn Smyrna
Smyrna Residence Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing