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Baymont Inn & Suites Smyrna
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Reviews (175)
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140 - 145 of 175 reviews
Reviewed 6 November 2013

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 17 October 2013

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 6 October 2013

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 1 October 2013

We had a family of four. Hotel did not want to give us a double bed because we booked through priceline.com at a discounted rate, and we were told that if we wanted double beds we would have to pay the full rate. After we called priceline to settle the problem, the desk agent went as far as to lie to the priceline representative and told her that they were full to capacity and only had the King room available and would have to turn people away if they came. Yet we watched a young couple pull up, go inside and get a room, we inquired as to whether they were a walk-in and what type of room they received and they told us it was a room with double beds. We went ahead and settled for the King room after about an hour and a half of going back and forth with the desk agent and the priceline reps at about 2am ( after a 10hr drive from south florida). Entering the King room, felt like a sauna. It was readily apparent that the AC was broken seeing that it was running and set to the coldest temperature and the room was sweltering. However, we noticed that it had a pullout bed so other than the AC issue it would work for our situation. After the desk agent came up and checked the AC in the room and confirmed it was broken, he moved us to a room WITH DOUBLE BEDS but insisted it was only for one night and that we would need to speak to Kim Patel, the manager, in the morning to be switched back to the King room. In the morning I went down and spoke with Kim Patel about the problem. She was very rude and started yelling at me about the air not being broken in the room (In front of other customers!!!), I was calm and told her that I was not trying to argue and that I just wanted to know if we needed to move back to the King room and that we would gladly move if the AC was fixed. She said "No, because the AC wasn't broken and they'd already booked the room". After a while she said just stay in the room and waived me away like a peasant. Just terrible customer service. Will never stay there again.

The hotel is old and the floor seems like it's about to fall in. But the rooms are nicely furnished and clean. The "priceline room" however was not up to par with the rest of the rooms aesthetically, not to mention the broken AC (maybe the reason they were trying to force us to stay in the "priceline" room) But the customer service was terrible and that's the real reason I would NEVER STAY THERE AGAIN.

  • Stayed: July 2013, travelled with family
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1  Thank ToddDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

Do not bring your children along unless you want to be charged more! Was told we would need an extra room for our three children, ages 5, 10 & 14. Charged $30 extra and excuse was that they would all be eating the FREE breakfast! What a joke! Heard multiple complaints and arguments at front desk from other customers on our way to pool and eating breakfast. One couple was very irate because maintenance man walked in on their teenage granddaughter as she was walking out of bathroom only in a towel. Very poor customer service.

  • Stayed: September 2013, travelled with family
    • Value
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1  Thank Tammy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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