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“Hyatt gone bad.”

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Hyatt Place Atlanta/Cobb Galleria
Ranked #1 of 12 Hotels in Smyrna
Savannah, Georgia
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Hyatt gone bad.”
3 of 5 bubbles Reviewed 10 July 2012

In June my life companion and I celebrated our 36th anniversary by going to Atlanta for a few days. We chose the Hyatt Place in Smyrna for our 3 night stay for many reasons. One..it was Hyatt and we know they stand for quality.

On the day of our arrival we were greeting by one of the management team and she was very nice and told us they would see to it that our stay was wonderful. We got settled in and after our long drive thought how nice it would be to use the pool. Unfortunately our first bad event would be the pool as it was loaded with a bunch of rude black people that pretty much thought they were the only ones there. They blocked the pool entry, their children were running, screaming, and doing cannon balls into the pool which is only 4 feet deep. This of course was to no fault of the hotel, except the pool water was filthy, as was the deck around the pool littered and small stones everywhere to include the pool itself. This was only on that day so we just left and hoped this group would be gone by the time we wanted to use pool the next day.

Our first night was great, and the next morning the breakfast was ok, but could have been better had they gotten the breakfast sandwiches out. They brought a few at a time and we just finally gave up and had a bagel with cream cheese instead. We were out until just after 6pm and after a day of seeing the Atlanta Aquarium, Coke World, and the Atlanta Underground we were pooled and ready to enjoy our room and the pool again. When we went up to our room there was a work crew present working in and out of various room, to include the hallway just ourside our room. We thought this was strange being it was well after 6pm, but figured they were wrapping it up and would be gone by the time we got back from pool. Our first big disappointment was seeing that the maid....(who we left a tip for) had failed to totally clean the room. She had not touched the vanity area where the coffee maker was. The coffee cups were still dirty and the ice bucket from night before was still sitting there full of water. The entire area needed to be cleaned. We called the front desk and they were quick to come up and clean the area and resupply the coffee. The lady that did so was the desk manager and she gave us $30 work of credits to use at the hotel snack bar or "Grab and Go". So off to pool we went where this time there was only one other person there and no loud rude people like the day before. Unfortunately the pool was still filthy as the deck had much of the same litter about as it did the day before, the water was stinky and cloudy, and the little rocks were still all about the area and in the pool. We went ahead and stayed and used the pool for about 20 minutes then headed back to our room. When arriving the men were still there and it is now almost 7:30 pm, so I ask them if they will soon be done. The guy says no that they will be working for at least a few more house. This would not have been bad had it not been that they were drilling and hammering on the walls outside our room. This was suppose to be a romantic evening for us and it turned into a bit of pure Hell. The desk manager apologized and said she would look into it, but an hour latter called back to say it would be going on. Bang Bang Bang, buzz buzz buzz...it is now almost 9pm and a knock on door, It is some man trying to tell us the work has to go on due to some air condition problems that ocured a week before due to a storm. Turns out he was the property maintenance manager and pretty much had an attitude of ......too bad. He also gives us a hotel credit for $15 for snacks.... Big Deal. This work went on until almost 10 pm and at last they left...YEA.

Next morning as we were heading to breakfast the young lady who checked us in ask...How is your stay???? We bent her ear and told her about the prior evening... the nasty pool, you name it. She is very apologetic and says there will be no charge for the previous night, and she sets us up with a Hyatt Gold Card account with about 5000 points on it. We are at least happy that someone hears our story and head onto breakfast which today is far better than the previous day. That night when we return to room there is a hand written letter of apology from Asst. General Manager telling us she had been told the work would be done by 7pm the night before. She also sent us up a nice bottle of red wine and a Happy Anniversary Card. We went back down to pool in high hopes it would be far better too..... not the case. The area was still dirty and the pool water nasty.

All and all this stay was not what it should have been. They have some issues to resolve and I am not sure after what happened they are really sincere about doing better. One thing I do need to say is that the staff we encountered were always very friendly and professional. That is the only thing that made our stay noteworthy.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelerDude31320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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440 reviews from our community

Traveller rating
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    54
    33
    16
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143
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154
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • German first
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  • Any
English first
Midland, North Carolina, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 July 2012

My husband was working in Atlanta for a few days so I tagged along. This hotel was Awesome, From the front desk staff to the cleaning crew to the Exercise room. Highly recommend this hotel.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marsha R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ft lauderdale
2 reviews
5 of 5 bubbles Reviewed 29 May 2012

Everytime I come to Atlanta I stay at the Hyatt Place-Galleria. The location is great and the hotel is very well managed. I have never had a bad experience there with the room or the hotel staff. The front desk staff are friendly and accomodating. The rooms are always spotless. The food that is available in the lobby is also very good..not cheap, but very good! I would highly recommend this hotel to anyone that needs to stay in northwest Atlanta as it is right at the crux of I-75 and I-285.

Room Tip: I always prefer a room at the end of the corridor so that I only have one other guest room adjoining...
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  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mholcombe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 May 2012

This hotel is so clean and everyone was so courteous. We took our granddaughter and they were so nice to her. We will return to this hotel again.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redahead143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 17 April 2012

Overall a good stay. Only problems were that when I reserved the room the person setting up the reservations didn't really know the layout of the hotel. What they told me was possible because the hotel is setup this way. There was supposed to be 2 doubles connected together, but they only could connect a double with a king. It took several tries , and Ashley to straighten everything out so it would work for us. They will need to upgrade the carpet, but in good shape for now. The price I received was well worth the stay. Plenty of space in the room. I didn't feel crowded. I would stay there again, next time I am in the area. The breakfast that is included was outstanding.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank john37family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fredericksburg, Virginia
Level Contributor
302 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 bubbles Reviewed 27 March 2012

We stayed at this hotel for one night. We were part of a group of about 10 rooms. We were attending a wedding and reception at facilities not in this hotel. The rooms are spacious with a sitting room adjacent to the sleeping area. The bathroom with tub/shower and toilet was tiny. Infact, claustrophobic. The wash basin is outside the bathroom and is very nice as were the amenities. Closet space is ample. Parking at the hotel is free and there is plenty of space. The staff were extremely welcoming and helpful. The wireless service was free and worked great. The free breakfast buffet was very good. Better than most. The selection was fine and the food was warm. We would have given the hotel five stars except we were next to the elevator and the noise was bothersome.

Room Tip: Do not get a room next to the elevators. Any other room on any floor will be just great. Both side...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sentellr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Jolla, California
Level Contributor
65 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 20 March 2012

It is hard to say enough positive on this hotel. Brand new. Super safe and modern. The rooms are huge. The layout is great with the bathroom being close to the beds! Flat screen tv is great. Food is awesome. Great staff at the front desk. Michelle was awesome. If you can get a room here it is so worth it. Everything is nearby.

Room Tip: ask the front desk. They are great!
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lindsey b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Atlanta/Cobb Galleria

Property: Hyatt Place Atlanta/Cobb Galleria
Address: 2876 Spring Hill Pkwy SE, Smyrna, GA 30080-3003
Phone Number:
Region: United States > Georgia > Smyrna
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Smyrna
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Atlanta/Cobb Galleria 3*
Number of rooms: 123
Official Description (provided by the hotel):
Hyatt Place Atlanta Cobb Galleria invites you to enjoy a comfortable stay at our hotel near Cobb Galleria Centre and just 20 minutes away from the top attractions, businesses and corporate headquarters in downtown Atlanta. From spacious guestrooms, free breakfast and outdoor swimming pool, to flexible meeting venues and a convenient shuttle, Hyatt Place offers everything you need for a fabulous stay in Smyrna. Settle in for a comfortable stay in one of our guestrooms featuring Hyatt Grand beds, 42" HDTVs, cozy sofa sleepers, and ergonomic work desks. Start your day with a delicious, hot breakfast, take a dip in our sparkling outdoor pool or work up a sweat in our 24-hour fitness center. Plan a meeting in one of our flexible venues and stay on task with complimentary Wi-Fi throughout the hotel. Whether you're visiting us for a night or a week, Hyatt Place Atlanta Cobb Galleria is the ideal place to relax and enjoy a visit to the Atlanta area. ... more   less 
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Also Known As:
Hyatt Place Atlanta/Cobb Galleria Hotel Smyrna
Hyatt Place Smyrna
Hyatt Smyrna
Smyrna Hyatt
Hyatt Place Hotel Smyrna

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