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“Newly Renovated - Very Nice ”

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Holiday Inn Express Atlanta-Galleria Ballpark Area
Ranked #3 of 12 Hotels in Smyrna
Certificate of Excellence
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Newly Renovated - Very Nice ”
Reviewed 27 August 2014 via mobile

Stayed here one night on a quick trip to Atlanta. Hotel has been recently renovated and EVERYTHING appeared to be new. Good king bed. Big flat screen tv. Lots of power outlets. Refrigerator. Good shower. Nice and clean. Very quiet. Good location with easy access to I-285. Free breakfast was hot and plentiful. I had no problems or gripes whatsoever. I would stay there again.

Stayed August 2014, travelled as a couple
Helpful?
Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davidsales2855, Director of Sales at Holiday Inn Express Atlanta-Galleria Ballpark Area, responded to this review, 2 September 2014
Thank you for taking the time to write a review of your recent stay. We are glad that you enjoyed your stay. We hope to see you again should your travels bring you to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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121 reviews from our community

Traveller rating
    62
    36
    14
    4
    5
See reviews for
35
24
4
46
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Flushing, New York, United States
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 23 August 2014

Everything is new.
The free breakfast has a wide variety, what should be hot is hot.
The staff is very friendly and helpful.
The rooms have 46" tv, plenty of outlets on the workstation, lots of towels, a fridge, and a big, comfortable bed.
It is very clean, which is important to me.
Very quiet, heard no road noise.
Convenient to the highway and the mall.
Great bang for your buck.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Igal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davidsales2855, Director of Sales at Holiday Inn Express Atlanta-Galleria Ballpark Area, responded to this review, 25 August 2014
Thank you for taking the time to write a review regarding your recent stay at the hotel. We hope to see you again soon should your travels bring you to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2014

I travel for a living and live in hotels 6+ straight months out of the year. This has definitely been one of my favorite hotels in my 3 years of living in hotels! I have to start by saying the staff is WONDERFUL! When I checked in, the girls at the front desk were super friendly and helpful. We started talking about things to do in and around Atlanta that were different than the average touristy stuff. Not 30 minutes later I had an envelope that had been slipped under my door that said "Your Informal Atlanta Travel Guide" with print outs of tons of things to do and go see! (Thank you Leigh Ann and Maggie!) The hotel is super clean and has a definite modern feel to it. The Fitness Center is top notch and I was SO EXCITED to have a yoga/meditation room!! Not gonna lie, I wanna live in this hotel :)

Room Tip: Staying in a King bed with sofa bed room and it's perfect. Roomy and comfortable.
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  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Maggie I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davidsales2855, Director of Sales at Holiday Inn Express Atlanta-Galleria Ballpark Area, responded to this review, 25 August 2014
WOW! Thank you for your review! This is probably one of the most awesome reviews our staff has gotten since opening the hotel. We love our guest service team and love it when they go above and beyond to help our guests. We made sure that both Maggie and Leigh Ann saw your review and we even got them a little something special to say thanks! Thanks again, we hope to see you again soon!
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Gulfport, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 August 2014 via mobile

Clean, updated, and friendly. Restaurants and mall within walking distance. A welcome rest stop after a day on the road. The breakfast bar was very clean and well stocked. The lobby layout was conducive to a leisurely breakfast, while reading the paper or watching the news. The beds were superior. The AC quiet. Not much road noise. The drapes were heavy. The staff well trained and appropriate.

Stayed July 2014, travelled with family
Helpful?
Thank Welcome62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davidsales2855, Director of Sales at Holiday Inn Express Atlanta-Galleria Ballpark Area, responded to this review, 11 August 2014
Thank you for taking the time to write a review regarding your recent stay at our hotel. We are glad to hear you had an awesome stay. We look forward to seeing you again when you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 August 2014

Contemporary rooms, free wi-fi, breakfast was very good for the price! Stayed one night on our way to the midwest. The kids loved the modern rooms. Huge TV!!! Helpful/friendly staff. Totally impressed. Will stay again.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank cooperclan5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davidsales2855, Director of Sales at Holiday Inn Express Atlanta-Galleria Ballpark Area, responded to this review, 11 August 2014
Thank you for your review! We are excited to hear that you had a positive guest experience and will stay with us again when in the area. We love it when our guests are happy!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massapequa, NY
Level Contributor
45 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 July 2014

Stayed here for the week for a baseball tournament. Staff was GREAT!! Very pleasant atmosphere. Rooms were a good size, beds were comfortable. Wifi didn't work very well - had to keep logging in which was a pain. Wish they had more seating for groups in the lobby area. There was no where a team could "hang out" in. No area outside for hosting a bbq or a dinner of any type. One elevator did not work and you can tell that they were renovating the whole place. Breakfast was decent. Nice selection of choices. Had no arcade room or something else for the kids to do besides the pool area. Plenty of food choices nearby.

Room Tip: We stayed on the 4th floor and never had an issue.
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank bobkat10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Atlanta-Galleria Ballpark Area, responded to this review, 10 August 2014
Dear bobkat10,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the available amenities of the hotel prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 July 2014

We were heading north from Florida to Ohio and encountered a terrible accident just north of Atlanta. We decided to find a hotel instead of sitting in our car for an undetermined time. Not knowing where to go, and discovering we were in a very upscale neighborhood, my GPS let us to Holiday Inn Express and I'm glad it did! (We didn't want to spend a lot for one night's stay.) This hotel just opened the week before so it was HEAVEN staying in a brand new, never before stayed in, room! The room had interesting décor, maybe I would describe as "mod". The bed was very high and very comfortable! I did not care for the layout of the bathroom and sink. The sink was across and outside of the actual bathroom, which only contained a toilet and tub/shower. The free continental breakfast was probably the largest and best I've seen, complete with a pancake maker where I just had to push a button! The hotel was very clean and the staff was very friendly. I felt like there should have been a trial period to work out a few kinks of the hotel. Here are a few we encountered: 1. No ice machine on the 6th floor. The 5th floor's machine said "out of order". Even though the 4th floor stated it was also "out of order", we tried it and it worked. 2. The door which hid the fridge was on the wrong side so it was awkward if not quite difficult to open the fridge door. 3. The hot and cold water on the sink were mixed up. (Hot was on the right, cold was on the left. I know, weird!) 4. Lots of push switches for lights but none were even close to the light fixtures and each had to be pushed to find the correct one. Four switches were close together for the bathroom, bathroom fan, over the sink and hall. All in all, this was a really nice hotel in a nice area of Georgia. Many of the issues we had (which were quite minor) will be worked out as this hotel is open longer. I would highly recommend this hotel.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank touristteacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
davidsales2855, Director of Sales at Holiday Inn Express Atlanta-Galleria Ballpark Area, responded to this review, 11 August 2014
Thank you for your review! I enjoyed meeting you in the lobby and talking to you regarding your stay. We love to hear feedback from our guests, especially since the hotel has been open a little over a month. Your feedback allows us to continually improve our guest experience. Thank again for the helpful feedback and hope to see you again if you are ever in our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Atlanta-Galleria Ballpark Area

Property: Holiday Inn Express Atlanta-Galleria Ballpark Area
Address: 2855 Spring Hill Pkwy SE, Smyrna, GA 30080-3002 (Formerly Cobb Galleria Inn)
Phone Number:
Region: United States > Georgia > Smyrna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in Smyrna
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Atlanta-Galleria Ballpark Area 2.5*
Number of rooms: 139
Official Description (provided by the hotel):
The Holiday Inn Express Atlanta - Galleria/Ballpark Area hotel is nestled in the bustling Cobb Galleria and Cumberland Area of Smyrna - walking distance Sun Trust Park, the new home of the Atlanta Braves and just 10 miles northwest of Downtown Atlanta, and 30 minutes from Hartsfield Jackson Atlanta International Airport 'ATL'. The hotel is surrounded by several office towers that house such major companies like Home Depot, IBM, Lockheed Martin and RaceTrac. Just a mile away is Cobb Galleria Centre, a world class convention center adjacent to the Cobb Energy Centre featuring concerts, comedy shows, opera, and ballet. Shopping can be found half a mile away at Cumberland Mall. From a quick meal to a sophisticated dining experience in Atlanta, these can be found nearby our Holiday Inn Express Atlanta - Galleria/Ball Park hotel. Atlanta's hottest attractions such as Sun Trust Park, the Georgia Aquarium, World of Coca Cola, Centennial Olympic Park, Six Flags over Georgia, and White Water Park are minutes from the hotel. After a day of business or adventure, the Holiday Inn Express Atlanta NW Galleria Area hotel has first class amenities awaiting our guests like elegantly appointed guest rooms, free high-speed Internet, free hot breakfast buffet, seasonal outdoor pool, flexible meeting space, business center, sundry shop, an expanded fitness center with next generation equipment and a private yoga area. ... more   less 
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Also Known As:
Cobb Galleria Hotel Smyrna
Holiday Inn Smyrna
Holiday Inn Express Smyrna
Smyrna Holiday Inn

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