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Lasershow Spectacular at Stone Mountain Park
Certificate of Excellence
Attraction details
Reviewed 14 October 2009

If you ever visit Stone Mountain, Georgia, be sure to stay for the Lasershow Spectacular at sundown. The lasers are shown against the face of the mountain, and the graphics and music are breath-taking. You won't be disappointed.

1  Thank RCandMoonPie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 8 October 2009

It is very enjoyable weekend trip that you can take especially if you are at a driving distance form this exciting destination. The day activites are well worth the drive, the kids had a blast. The lazer show is beyond spactacular, it is moving and make you love this country more and more.
I do recommend this place for a weekend get away. There is something for everyone regadless of age.
Love it and we plan on going in the winter to check out the winter activites

1  Thank Attractionfinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2009

Light show and fireworks were spectacular. We were there on July 4. Attraction lines weren't too long, considering it was a holiday. Fun for all ages. We ranged from 18 months to 60 years and everyone enjoyed it.

1  Thank Cgafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2009

We had so much fun there. It is a great place with alot of stuff to do. The 4D movie was so much fun. The people that work there are friendly, and there is alot to see and do. It takes almost all day to try and do everthing. Can't wait to go back in Dec. and go down the snowy hill on the tubes, and see the Christmas Lights.

2  Thank tim_s11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2009

My husband and I had the most disappointing and unpleasant experience at Stone Mountain on April 4, 2009, that we have ever had in all of our many visits to Stone Mountain Park.
We live in Virginia and needed to make a trip to Atlanta to take care of some family business. We thought it would be nice to plan on staying a couple of extra days so we could visit Stone Mountain again. Among the list of reasons why we enjoy returning to Stone Mountain is the primary reason being the laser show. We specifically planned our trip for the April 3-5 weekend because the Stone Mountain Web Page showed this being the first weekend of the laser show for the 2009 season.
We spent the day of Saturday, April 4, 2009, at Stone Mountain Park. We know from vast experience of watching parades and shows at other major theme parks, as well as Stone Mountain, that it is necessary to find a spot early when planning on watching the laser show. We positioned our chairs next to the sidewalk in front of the large building that faces Stone Mountain. We were sitting there at 6:30pm and remained there until the end of the laser show. On the other side of the sidewalk is a wire fence. As it got closer to the start of the laser show, more and more people began to sit next to the fence. While the laser show was in progress, people continued to sit down on the sidewalk and eventually there was no room for someone to walk on the sidewalk because of all the people sitting on it. The worst part of this situation was the potential danger for accidents to occur as people were picking up their baby strollers and holding them over their heads while trying to squeeze through the people sitting on the sidewalk. This was very disturbing to have people stepping on my feet and trying to balance strollers and coolers over their heads as they walked by our chairs. If there had been a medical emergency in the crowd, there is a strong probability that medical personnel would not have been able to reach the person.
The whole time my husband and I are watching this situation go from bad to worse we are wondering why we do not see any security personnel walking around managing the crowd. After the laser show ended, we talked to an employee at the drink stand and asked to speak to someone in management. He walked with us up to the restaurant and found a supervisor to talk to us. David was the supervisor who came to talk with us. David displayed all of the qualities that someone in management should possess when speaking with a customer. David introduced himself, shook our hands, and proceeded to listen actively to what we had to say. Unfortunately, David said he was not in the level of management that we really should be talking to and made a phone call to find a higher-level manager. We waited for a while and saw someone walking towards us. This person did not make a favorable first impression by his slow, casual style of walking with his hands in his pockets. As he approached my husband and me, his hands remained in his pockets and there was no introduction or handshake. We do not have this person’s name, but he did state that he was in a third-level management position and only came to talk with us because his superior did not want to come. He listened passively with a facial expression showing disinterest in hearing what we had to say. We presented all of the information to this person that I have explained in the previous paragraphs. He nodded his head a few times and kept referring that the higher management did not care to try and control the situation. We could see that there was no point in continuing our conversation with this person. My husband and I agreed that David was much more professional and knowledgeable of how to speak to customers than the third-level manager that spoke to us. We gave this employee a paper with our names and phone number on it. We asked that this information be given to the higher-level manager who didn’t want to come and talk with us. We strongly requested to be called by his higher-level manager. As of the writing of this letter, five days later, we have not received a phone call.
In conclusion, my husband and I are truly disappointed in Stone Mountain Park’s attitude toward customer service and safety of its customers. If Stone Mountain Park is trying to stay competitive with other major theme parks, your junior level managers, such as the one that we spoke to, need to complete an effective management training program before they are instructed to speak to customers and handle problems concerning customers. Stone Mountain Park also needs to have a staff of security personnel visible to the customers and ready to manage a crowd to ensure everyone’s safety.

2  Thank themeparkenthusiast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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