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“Customer is always right!”

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Quality Inn - Stone Mountain
Ranked #9 of 11 Hotels in Stone Mountain
1 review
“Customer is always right!”
Reviewed 5 July 2014

The ac was turned on and I left the room for several hours. Came back and laid down and noticed a lot of humidity coming from the a/c. My poor elderly mother noticed it wasn't cooling very well. After some time I finally got the courage to go to the front desk to see if they could switch us to another room. Immediately the clerk said that is was normal because it was over 90 degrees outside and the a/c worked that way. I was in shock. I knew already that something was wrong with the a/c (I could tell it was over 20 years old) and thought the clerk was giving me the run around. I was insistent that the a/c did not work properly and wanted another room. Finally the clerk gave in and said if I insisted that she would get me another room. I had to move my luggage all over again and get another key. This room, I noticed a tremendous difference in the a/c. It was a newer unit and cooled great. But then we heard knocking noises all throughout the night which scared my poor mother. Breakfast was nothing to write home about. Those eggs were awful. Will never, ever stay there again. The quality of the room, the attitude of the clerks. They need to tear down this hotel and build another one and give their staff sensitivity training. I doubt they fixed the a/c and rented that room out because of the 4th of july weekend!

  • Stayed July 2014, travelled with family
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank Saul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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168 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Piqua, Ohio
Level 5 Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 July 2014

Room was clean and comfortable (excluding the carpet which had stains). However, surrounding area made me uncomfortable. We arrived late and saw a possible fight down the road and another group of teens being talked to by police behind a building. Never like hotel rooms with doors that open to outside anyway so was especially uncomfortable this time.

Helpful?
Thank Janet J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
orlando
2 reviews
Reviewed 25 June 2014

Clean. Courteous helpful staff. Close to everything, even Atlanta was not a bad drive. Enjoyed the pool every morning after breakfast before we went to see the sights. Good restaurants nearby. Loved the area. Stone Mountain was enjoyable enough we bought a year pass so we could come again. Used a city pass in Atlanta and enjoyed all of the attractions. Also did City View and loved it after we went around a couple of times and lost our fear of being up so high in a ferris wheel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank travwanabee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2014

While nothing fancy, this hotel provides excellent customer service and good rates. Convenient to Stone Mountain and a pleasant, albeit small, swimming pool, our stay was comfortable and affordable. Bonus: the A/C is very powerful!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kate R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2014

Ihave arrived a the BW aboit 6:30 P and was warmly greeted by the fron desk personell and immediated assigned my room on the second floor which is what I preferred. he room was clean bit it was a smoking room which was not what I wanted. I did air out the odor close to my satisfaction. The Surrounding area has many family and quick service restuarants including KFC, Hardee's, McDonalds a nd other eatinglaces. There is gas station- convenience store near=by plus some small shopping stores. The free breaffast was available from 6:30 AM to 9:30 AM each morning with hot and cold foods to satisfy any palate. The only issue was he dinning area is very small and I had to sit in the Lobby area to eat and drink my coffee. Other than this issue, I woild probably stay there again.

  • Stayed June 2014, travelled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank wsjmas6847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cary, North Carolina
Level 5 Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 June 2014

The room was dark and smelled nasty. The carpet was sticky and they combine smoking/non smoking on their pet friendly area. The maid was smoking outside the rooms. If you stay here put towels on the floor so you can walk around. Yuk!

  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank melody C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fruitland Park, Florida
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2014

Nice hotel, clean room, great breakfast, super nice staff, bed was comfortable, room was clean, TV worked well, air conditioning worked well, pool and pool area were clean. That's all we really look for in a room, so we were very happy.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Ken L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn - Stone Mountain

Property: Quality Inn - Stone Mountain
Address: 1595 East Park Place, Stone Mountain, GA 30087-3443 (Formerly Best Western)
Phone Number:
Region: United States > Georgia > Stone Mountain
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 11 Hotels in Stone Mountain
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn - Stone Mountain 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Quality Inn in Stone Mountain, Georgia near Stone Mountain Park The Quality Inn(R) hotel in Stone Mountain, GA offers easy access to outdoor fun at Stone Mountain Park and Yellow River Park. This Stone Mountain hotel is also a short drive away from Atlanta and attractions like the CNN Studio Tour, Georgia Dome, Phillips Arena and Turner Field. Relax in the seasonal outdoor pool, get work done in the 24 Hour business center and enjoy amenities like: Free hot breakfast Free wireless high-speed Internet access Free 24 hour coffee bar Free daily newspaper Free parking on premises All rooms feature flat-screen televisions with upgraded cable service, microwaves and refrigerators, hair dryers, in-room coffee and more. Get your money's worth at the Quality Inn hotel in Stone Mountain, Georgia. Book today for cozy rooms and all the amenities you've come to expect. ... more   less 
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Also Known As:
Best Western Stone Mountain
Stone Mountain Best Western

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