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“Great Hotel”

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Hampton Inn Atlanta/Stone Mountain
Ranked #3 of 11 Hotels in Stone Mountain
Hazlehurst
2 reviews
“Great Hotel”
5 of 5 bubbles Reviewed 1 May 2014

I stay in this hotel every year, even though there are other hotels closer to my event. The staff is always friendly, and the room is always clean. The only drawback is that there are not any restaurants close to the hotel. You have to drive about 10 minutes to get to a restaurant.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Leona W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, General Manager at Hampton Inn Atlanta/Stone Mountain, responded to this review, 22 May 2014
Thank you for your gracious remarks! Your positive feedback provides us with opportunities to recognize the efforts our staff make in trying to provide an Excellent Hospitality experience. I am also happy to inform you that the Stars and Strikes location next door has recently opened a full service restaurant inside and I can personally vouch for the quality of their food as I've had the chance to experience myself. There is also an excellent BBQ restaurant approximately 2 miles/5minutes away called the Greater Good BBQ that features outstanding bbq!

We look forward to you returning in the future and we thank you for your past patronage.

Sincerely,
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581 reviews from our community

Traveller rating
    278
    175
    76
    27
    25
See reviews for
282
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Patterson, United States
1 review
2 of 5 bubbles Reviewed 30 April 2014

I always enjoy staying at Hampton, however this particular one has problems with Housekeeping, if you bring your own towels, toilet paper, coffee and cleaning supplies and clean your own room, and empty your own trash, you should be alright

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Vicki R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, General Manager at Hampton Inn Atlanta/Stone Mountain, responded to this review, 22 May 2014
Thank you for your feedback regarding your recent stay. I do want to apologize for the breakdown in service you experienced during your time here. I can completely understand your concern as I would feel the same myself under similar conditions.We value your loyalty to the Hampton brand and our hotel in particular and I'd like to assure you that what you experienced is not typical for our hotel. We have taken your information into account as we review and improve our Housekeeping processes. Should you return to the Atlanta area, and particularly Stone Mountain, I would appreciate the opportunity to show you that we are far more capable and desiring to provide you with an Excellent Hospitality experience.

Thank you for your past patronage, we hope to have you return.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
st louis, United States
1 review
5 of 5 bubbles Reviewed 28 April 2014

the rooms where nice and clean...the staff was very nice and helpful to me and other customers in the hotel and on the outer section of the hotel. I like to be a long term customer with Hampton hotels because of the great service they provide .

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Ronnie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael L, General Manager at Hampton Inn Atlanta/Stone Mountain, responded to this review, 22 May 2014
Thank you for the kind words. Your positive feedback will be communicated to the entire staff as we strive to continually improve all of our guests' experience here at the Hampton Inn Stone Mountain.

Sincerely,
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Stone Mountain, United States
1 review
3 of 5 bubbles Reviewed 23 April 2014

Desk personnel was uncooperative and has no customer service skills. We travel often and never have we experienced such poor service from the front desk. We made three different, but reasonable requests and were told "we cannot do that" on three different occasions.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Kenneth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keithbrooks, General Manager at Hampton Inn Atlanta/Stone Mountain, responded to this review, 28 April 2014
Dear Kenneth S,
Thank you for staying with us at the Hampton Inn Stone Mountain. I would like to apologize to you for any inconveniences that you may have experienced during your stay. If there were any issues or concerns that you would like to discuss further, please feel free to contact me at (770)934-0004. Again, thank you for staying at the Hampton Inn Stone Mountain, we hope for the chance to serve you better. Sincerely, Mike Lanoza, General Manager
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Charlotte, United States
1 review
3 of 5 bubbles Reviewed 21 April 2014

Free parking, free breakfast, internet complimentary, outdoor pool. But the desk called me at 8:30am when they knew I had my do not disturb sign on the door. That was my only negative. And as a side note, I felt like my matress needed to be flipped. Uncomfortable sleep, since my head rested lower than my torso.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keithbrooks, General Manager at Hampton Inn Atlanta/Stone Mountain, responded to this review, 28 April 2014
DearJohn A,
Thank you for choosing the Hampton Inn Stone Mountain. I would like to apologize to you for the inconveniences that you experienced during your stay. If there were any issues or concerns that you would like to discuss further, please feel free to contact me at (770)934-0004. Again, thank you for staying at the Hampton Inn Stone Mountain. Sincerely, Mike Lanoza, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, VA
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 15 April 2014

Great hotel! Very clean and well maintained. Breakfast very good. Staff friendly and helpful. Stone Mountain only a few minutes away. Not much close by as far as places to eat however. Other then that, I had a great stay.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeachRydr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keithbrooks, General Manager at Hampton Inn Atlanta/Stone Mountain, responded to this review, 21 April 2014
Dear BeachRydr,
Thank you for your great review! I am glad that you enjoyed your stay at this property. We do want all of our guest to have an exceptional visit, and I am elated to know that yours was. Thank you for choosing the Hampton inn Stone Mountain, we do hope to serve you again. Sincerely, Mike Lanoza, General Manager
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Savannah GA, United States
1 review
5 of 5 bubbles Reviewed 14 April 2014

Courteous, enthusiastic staff. One desk clerk was exceptional. Clean and comfortable rooms. A little out of the way, but the extra few minutes driving was worth it. Breakfast buffet featured hot entrees.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
keithbrooks, General Manager at Hampton Inn Atlanta/Stone Mountain, responded to this review, 21 April 2014
Dear David H,
Thank you for choosing to stay with us at the Hampton Inn Stone Mountain during your recent visit to the Atlanta area. I am that we made you feel that we were worth that extra driving time and that we exceeded your expectations. We do hope that you will stay with us if you are in the area again! Sincerely, Mike Lanoza, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Atlanta/Stone Mountain

Property: Hampton Inn Atlanta/Stone Mountain
Address: 1737 Mountain Industrial Blvd, Stone Mountain, GA 30083-1027
Phone Number:
Region: United States > Georgia > Stone Mountain
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Stone Mountain
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Atlanta/Stone Mountain 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
The Hampton Inn, Stone Mountain, is easily the nation's greatest hotel value with the complimentary Hot Breakfast Buffet, free local phone calls, Outdoor Swimming Pool, iron and ironing board in each room along with hair dryers, and coffee makers, and wireless internet access. A good night's rest isn't all you get when you choose a Hampton Inn. We're so sure you'll love our hospitality, value and services, or your night's stay is free with 100% Satisfaction Guarantee Program. ... more   less 
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Also Known As:
Hampton Inn Atlanta/Stone Mountain Hotel Stone Mountain
Hampton Inn Stone Mountain
Stone Mountain Hampton Inn

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