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“Constant issues with room conditions”

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Holiday Inn Express Stone Mountain
Ranked #5 of 11 Hotels in Stone Mountain
Certificate of Excellence
Savannah, Georgia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Constant issues with room conditions”
Reviewed 1 May 2014

This last trip I made to this hotel, I had a leaky air conditioner, the closet door would not close, the wake up call that I made did not happen and the promotional gas card event was not known by all office personnel.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gordon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlsm, General Manager at Holiday Inn Express Stone Mountain, responded to this review, 3 May 2014
Thank you for your guest review. We strive to make every guest stay a pleasurable one. From the entire staff at the Holiday Inn Express, we would like to offer a sincerely apology for the issues you encountered. We will use your comments to fine tune our staff and operation so further issues will not occur. Please consider us the next time you are in the area.

Fredrick Harris, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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226 reviews from our community

Traveller rating
    109
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    21
    9
    11
See reviews for
104
47
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38
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Alcoa, Tennessee
2 reviews
Reviewed 15 April 2014

This hotel was clean and offered a great breakfast. The night auditor was a bit cranky but we didnt complain. The morning staff was very friendly however. Comfortable beds and clean restrooms. We will be back

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlsm, General Manager at Holiday Inn Express Stone Mountain, responded to this review, 3 May 2014
Thank you for your guest review. We are thrilled that you enjoyed you stay and hope to see you in the near future. Thanks again for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level 1 Contributor
3 reviews
Reviewed 22 March 2014

This is a fantastic hotel. Pearl, the reservationist, was very nice and accommodating. Only negative of this hotel was the 30 minute drive to Atlanta. Definitely will stay here again if plans don't include going to Atlanta.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Docchad09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlsm, General Manager at Holiday Inn Express Stone Mountain, responded to this review, 3 May 2014
Thank you for your guest review. We are happy that we enjoyed your stay with us. We look forward to serving you again in the near future, Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 March 2014

The staff throughout our stay were very professional and courteous. They went out of their way to ensure that we were happy. We didn't have to ask, when they saw us entering and leaving they always inquired as to what they could do to make our stay better. Definitely worth the money!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Latossya Williams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlsm, General Manager at Holiday Inn Express Stone Mountain, responded to this review, 17 March 2014
Thank you for taking time to complete our guest survey. We are thrilled that you enjoyed your stay with us.
On behalf of the entire staff at the Holiday Inn Express, we Thank You for your business and we hope to see you again when your travels bring you back to the area.

Fredrick Harris, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 February 2014 via mobile

Hotel was clean, quiet, and only a mile from Stone Mountain park. We enjoyed the free hot breakfast with scrambled eggs & sausage. Only beef I had was with front desk not acknowledging me as I stood at front desk. Breakfast staff was very friendly though.

Stayed February 2014
Helpful?
Thank Tracey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlsm, General Manager at Holiday Inn Express Stone Mountain, responded to this review, 20 February 2014
Dear Tracey S,
It was a pleasure to have you stay with us. I am happy that you enjoyed the free hot breakfast. I am sorry to hear about your experience at the front desk. Please accept my apologies for your experience. If you would like to discuss your experience further, please feel free to contact me at 770-465-8847 so that I can attempt to remedy the situation.
I look forward to hearing from you soon.


Fredrick Harris, GM
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Richmond, Virginia
Level 1 Contributor
3 reviews
Reviewed 9 February 2014

She checked us in quickly, offered on target restaurant recommendations, served us a delicious breakfast, and even helped with a future group reservation. She was friendly and very informative! We will be staying here again in a few weeks.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edhunt24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlsm, General Manager at Holiday Inn Express Stone Mountain, responded to this review, 11 February 2014
Dear Edhunt24,

Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Holiday Inn Express, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Fredrick Harris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Beach, NY
Level 4 Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 January 2014 via mobile

Being a Holiday Inn priority member for many years , my husband and I booked a two night stay here based on other travelers' reviews. We were not disappointed. We were met at the front desk, after many hours on the road, by John White. He was friendly, professional, efficient and guided us to where to get a bite to eat. The room (#305) was immaculate, comfortable (with soft and firm pillows ), well stocked and quiet. Breakfast was one of the best of the Holiday Inns. What a great way to start the day. Based on this experience we are making a reservation for a family wedding at another Holiday Inn.

Stayed January 2014, travelled with friends
Helpful?
Thank Bonnie222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlsm, General Manager at Holiday Inn Express Stone Mountain, responded to this review, 11 February 2014
Dear Bonnie222,

Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Holiday Inn Express, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Fredrick Harris
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Stone Mountain

Property: Holiday Inn Express Stone Mountain
Address: 1790 E Park Place Blvd, Stone Mountain, GA 30087-3440
Phone Number:
Region: United States > Georgia > Stone Mountain
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Stone Mountain
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Stone Mountain 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Stone Mountain! You ll find comfort and modern luxury at one of the most convenient locations to breathtakingly historic Stone Mountain Park, Georgia s #1 visited state attraction! Contemporary hospitality and Stone Mountain excitement are waiting for you! Whether you re coming to Stone Mountain for business or just for fun, your room at the Holiday Inn Express Stone Mountain is your personal retreat. We are conveniently located minutes away from Snellville and Lilburn, Home of the Parkview Panthers . Local companies such as Pepsi, Sidel, and International Paper are also easily accessible from our property! You ll have room to work, relax and make the most of your day. An amenity such as high-speed Internet, business center, or luxurious bedding means every night is a great night and every day starts right. We welcome you with to enjoy your evening, and enjoy your morning with our Express Start breakfast. When you come to Stone Mountain we know what you need. Holiday Inn Express Stone Mountain is your best stay for a week, a month, or even a year! ... more   less 
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Also Known As:
Holiday Inn Express Stone Mountain Hotel Stone Mountain
Holiday Inn Stone Mountain
Stone Mountain Holiday Inn

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