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“Great Customer Service!”

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Holiday Inn Express Hotel and Suites - John's Creek
Ranked #1 of 10 Hotels in Suwanee
Dacula, Georgia
Level 6 Contributor
198 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Great Customer Service!”
Reviewed 25 September 2010

I booked a suite that was supposed to have 2 queens and sleeper sofa as we had three ladies. When we arrived, the room only had two queens. It was a suite, but only had a chair where the sofa should have been We returned to the front desk and Eric took great care of us! He was apologetic and gave us an additional room directly across the hall at no charge. We saw him off and on throughout the night and he inquired each time to make sure we were okay with the arrangements. The only reason I gave location a "4" was because construction was going on outside the hotel which made it somewhat difficult to get in and out, but that is of no fault to the hotel.

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DisneyDawgRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpressatljc, General Manager at Holiday Inn Express Hotel and Suites - John's Creek, responded to this review, 11 October 2010
Thank you so very much for taking the time to give us positive feedback. The information you have provided allows us to continue providing guest service training to our new employees. We pride ourselves in empowering our front desk agent in making the right decisions given the situation. We will share your review with Eric as he is an excellent role model for our team.

Sincerely,

Parish Patel (GM)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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66 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Pace, Florida
Level 6 Contributor
89 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 10 July 2010

Booked it for the price and decided it was worth the drive off the interstate. Good thing I had done my homework and mapped it all out or we never would have found it since we arrived late at night. Very nice hotel, room and breakfast. Would definitely stay here again.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kosborne32571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexpressatljc, Manager at Holiday Inn Express Hotel and Suites - John's Creek, responded to this review, 30 August 2010
Athough the drive off the interstate was further than you expected, I am glad to hear you enjoyed your stay. We truly enjoy servicing our guests. We would love to accomodate you again, so definitely keep us at the top of your hotel list. Thanks sincerely, General Manger.
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Dahlonega, Georgia
Level 6 Contributor
149 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 5 July 2010

Fairly new hotel, but a bit isolated. Comfortable room, but not a lot of frills. No onsite restaurant, and all the local eateries were either a long drive away or only basic fastfood joints. The shuttle bus service (which we planned to use to go to get a meal) only operates in the day, not evenings.

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rodhake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilmington, North Carolina
Level 5 Contributor
71 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 4 January 2010

Stayed at this hotel for one night on a business trip and I was very pleased. The staff went out of their way to make me feel comfortable. The hotel is new and everything was nice. The bed was very comfy. There is a supermarket around the corner and there are lots of eating places nearby. I ate at the Mexican restaurant which is just beyond the supermarket. The food was excellent. Highly recommend.

  • Stayed December 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hilburno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2008

Our whole family stayed here this weekend for my daughter's basketball tournament. We got a great group rate for the 10 rooms we needed for the other families on the team. Very clean, nice, new. Comfortable beds - good quality linens, pillows, towels, etc. I never noticed noise being an issue.

Breakfast was more than just continental but I'd say kinda average. Good cinnamon rolls; so-so eggs, sausage, bagels, cereal, fruit, etc. But hey, it was free!

Super location as far as lots of restaurants and shopping nearby. It did take us about 40 minutes to get downtown to the World of Coca-Cola, etc.

I'd definitely stay at this hotel again (and I'm pretty picky).

  • Liked — Clean and comfy
  • Disliked — No pool
  • Stayed April 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank TexasTennGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
Level 5 Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 March 2007

Let me first say that I travel many times each year on business. I look for the best values and place service second behind amenities, cleanliness and overall comfort.

I just want a nice, clean and quiet room with a good TV and a high-speed internet connection. I don't need an in-house restaurant or a concierge. I rarely use a pool or fitness center.

At the Holiday Inn Express in Johns Creek (McGinnis Ferry Rd), I stayed in a "Double Queen Suite - Smoking" room that amazingly did not smell of cigarette smoke. I am a smoker and may be somewhat desensitized; however, I can usually tell if the smell would be noticeable to a non-smoker. Maybe it would be here; but, definitely not overpowering.

PROS

1. Large room - larger than average and larger than the regular King room at the Hilton Garden Inn Johns Creek where I stayed the night prior

2. Very comfortable bed - soft, double-sheeted linens and comforter; choice of both firm and soft pillows (a real plus for me).

3. Excellent Air Conditioner - has a setting for continuous fan which I really like. ACs in some hotels will shutoff automatically no matter what setting you put them on.

4. Pretty good TV - still using the old tube TVs here; but, at least they offer a decent number of interesting channels. Not just news and ESPN.

5. Friendly staff that know how to smile

6. Business center with PC and printer (print your boarding pass before you leave for the airport)

7. In room high-speed internet worked flawlessly

CONS

1. Rate was a tad high ($104 with AAA discount) but still a good value for the area (sort of upscale)

2. Suite layout a bit odd with sofa and coffee table facing the work desk instead of the TV - what, so people can sit and watch you work on your PC? Weird.

3. TV placement makes viewing from the work desk difficult. I like to be able to watch the TV while I work on my PC. This weird setup is common in other hotels where the TV faces the bed unfortunately.

OVERALL

Overall, I would rate my stay as "Above Average". I would stay there again because of the very comfortable beds, decent TV and excellent air conditioning. The room rate could be a little lower though.

My reasons reflect my personal preferences in a hotel stay. While I would stay there again, others might not choose to stay at this hotel because it lacks an in-house restaurant or bar.

  • Liked — Comfortable beds, high speed internet, good AC
  • Disliked — Price
  • Stayed March 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Realty_Appraiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 30 January 2006

I stayed here in December for 6 days between christmas and new years visiting family in the area. They had recommended the Hilton Garden Inn in the area, but after checking in there for one night, I had to check out the next day because of terrible service and rude staff.....I wont go in on the details here, since it doesnt concern this hotel review.
Needless to say I came to the Holiday Inn Express after my bad night at the Hilton....upon check in I was quickly upgraded to a suite for only $10 more and I'm glad they offered me that option since it was absloutley beautiful. It was a very large room, with a microwave and refrigerator. The bed was comfortable and I can say enough about the shower...excellent!!!

The staff were also very helpful in giving me directions and also kept making sure that my stay was wonderful. They didnt have any housekeeping on Christmas day becuase they had given all the housekeepers the day off to be with their families, but I was alerted on that when I checked in, and even on the morning of the 25th, I was offered new sets of towels and when I declined them, they were still delivered to me with a note saying " just in case you need them later".

I stay in hotels at least 100 nights a year when i travel for work, and I have to say for the price I paid, this had to be one of the best stays I've had.

Overall, a great hotel, very clean and only about 3 1/2 years old. Its definitely much nicer than the Hilton, and a lot newer. The best part of my stay would definitely have to be the staff and the service I received on a daily basis. The room followed a close second, and I would definitely recommend this hotel I know that I will return here next year when I visit family again.

  • Stayed December 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel and Suites - John's Creek

Property: Holiday Inn Express Hotel and Suites - John's Creek
Address: 7146 McGinnis Ferry Rd, Suwanee, GA 30024-1250
Phone Number:
Region: United States > Georgia > Suwanee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Suwanee
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites - John's Creek 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Holiday Inn Express & Suites Suwanee is the newest hotel in the new picturesque and upscale city of Johns Creek. We are located in the heart of the Johns Creek Technology Park, near several Fortune 500 companies such as CIBA Vision, State Farm Insurance, GE-Hitachi, Nitta, Nordson, Kraft and the brand new Emory Johns Creek Hospital along with numerous others. Several casual and fine dining restaurants are also located in the park and our friendly and knowledgeable front desk staff would be happy to recommend one for you. Wake up in the morning to enjoy our wonderful, complimentary Express Start Breakfast featuring a selection of hot items. In the evenings, you can enjoy a quick workout at our on-site cardiovascular fitness center, followed by dining at one of the many restaurants conveniently located within the park. All our guest rooms feature either king or 2 queen beds with our Stay Smart triple sheeting. Microwave and refrigerator come standard in every room. We also offer free wireless and wired Internet access amongst a host of other standard amenities such as in room coffee, HBO, 2 line phones with voicemail, ergonomic desk chair, iron & board and our unique Kohler Stay Smart shower head w/curved shower rod. Our complimentary shuttle can take you anywhere within a 3 mile radius of the hotel during the week for your convenience. We look forward to welcoming you to Johns Creek and our beautiful hotel and being your home away from home! ... more   less 
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Also Known As:
Holiday Inn Suwanee
Suwanee Holiday Inn

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