We arrived and found the following issues: birds had flown into the dryer vent and most likely gotten into the walls somehow. There wass a raccoon in the rafters underneath where you park roaming around in daylight hours. (Concerning a little.) The kitchen had a leak that came out from the fridge and soaked up about a towel and a half per day. The master bath had an outlet with a short in it. (fire hazard). The guest bedroom had 2 terrible looking double beds. They looked like they were caving in. That same room had duck tape on the windows. Spare bath had damage from where the shower sprayer shoots water up on the ceiling. The internet was out for 24 hours and the crazy thing, the main tv would turn up and down in volumn even with nobody touching the remote. In defense of the rental company, they offered to move us and also send maintance. We went to look at the other options and unfortunately the sleeping set up wouldnt work for us. Also we had 2 small children and didnt want to schedule maintance and wait and plan around naps, etc. so we decided to stay put. We were very disappointed that so many things were wrong after paying so much money. The main person who called us back (not the ladies in the office, they were very professional and considerate) was absolutely aggessive and rude. He clearly had no skills with problem solving or customer service. He offered 100 off our 1400 total and I was disappointed thinking that was not enough of a discount. He was ridiculously rude and unprofessional and finally my husband told me to hang up and stop attempting to talk with him. He kept saying it wasnt his fault and it was the associations issue, etc. We decided the problems with this unit had already stolen enough of our vacation time and to walk away period. No discount, no resolution but no longer having to deal with Tybee Beach Vacation Rental. (Not the ones with the pink sign...similar name!) I truly hope the owners have an opportunity to hear this so they will know they need someone else taking care of their property.
- Also Known As:
- Lighthouse Point Beach Club Hotel Tybee Island