We used this service last year and loved it. This year we decided to do a ghost tour. Don't know what happened, but the tour guide didn't show up. We waited for at least 30 minutes. No call, no tour. No nothing. The actual hopper service is great - drivers arrive when they say they will and everyone's super nice. So my advise is - use the hopper service. If you are scheduling the tour call them every hour to make sure they don't forget.
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