My husband and I decided to honey moon at Tybee Island. As a new couple this was are first actual vacation as well as a very special time for us due to the recent wedding. I took it upon myself to make the arrangements. Over the phone the person at the Atlantis Inn was very helpful. They set my husband and I up for a two day stay in their Moulin Rouge Room. Are trip there was good but long, it took us four and half hours to get there. When we got to the hotel there was no parking all. I got out of the car to run in and ask the receptionist were more parking was. He was extremely nice and told us we could park out front and when he left for the night we could have his parking spot.
After we got parked my husband and I went in together to get our room keys. Once again the male receptionist that was there at the time was very helpful in letting us know where various things were around the island. We walked up to the room and I had noticed the sign on the door was not the same in which I had initially booked. The room number led us to the Poseidon Room. We unlocked the door to see rose petals leading up to the room. The room was absolutely breathtaking. As we looked around we noticed that there were items belonging to someone else in there. An IPad or Nook sitting on the table, a shopping bag in the chair, sandals and empty beer case in the bathroom... and bags. We were someone else's room! We both thought oh my goodness, if it was us staying in this room someone could have easily taken our stuff!!! Upset, we went down to the office again to get the correct keys to our room.
We once more pick up all our bags and went to the correct room. We open up the door to see a very very small room. For $550.00 for two nights it was no where worth it. It was hot, the window was left open and there were flies everywhere and worse of all... the room had never been cleaned. Trash everywhere, the bed completely ripped apart. The toilet had urine in it, The Jacuzzi was filthy, towels on the floor... terrible!
Very very upset my husband went down stairs and talked to the receptionist once more. The receptionist came up and apologized, stating that he would get in contact with the manager and we would be able to talk to him as well. Meanwhile, he put us into another room. This room went for a hundred and something a night. It was fairly equal in size to the Moulin Rouge Room, but did not have a Jacuzzi in it and was also very hot as well. There we sat for well over 3 hours. Several times in between checking in with the receptionist to see if the manager was on his way yet. Being told that the manager lived blocks away, we found it hard to understand why a matter like this wasn't urgent enough for him to come immediately.
By the time the manager made it to the hotel, we had already put our belongings back in the car and were prepared to make the long drive back home. After SEVERAL times of the manager saying 'give me just 15 minutes to get the room cleaned for you' and 'let me give you $50 for dinner somewhere', we finally made him realize that not only was it about the rooms, but at this point, it was also about our time wasted in waiting for him and the fact that it was our honey moon night.
Once things were settled (week to week 1/2) we got our money back for the rooms and now have to travel all the way back to Tybee so we don't miss out on our $190.00 non-refundable reservation for jet skis that we had planned for that next day. I hope that the individuals that had The Posidon Room for the weekend of June 15th. 2012 see this review and know as well that their keys to the room with all there valuable belongings was giving to complete strangers.
- Official Description (provided by the hotel):
- This unique cottage style Inn has only 16 rooms & suites to make it a quite, relaxing oasis on Tybee Island! All rooms are "themed" with fun decors to choose from. Great romantic get-away or perfect girlfriends' beach retreat! Our honeymoon suites have hot tubs & spa tubs for 2! Only steps to the beach, shopping, restaurants & more! Complimentary breakfast served in season & weekends off-season. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Priceline so you can book your Atlantis Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Atlantis Hotel Tybee Island