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Holiday Inn Express Hotel & Suites Valdosta West - Mall Area
Ranked #12 of 33 Hotels in Valdosta
Certificate of Excellence
Reviewed 14 March 2014

The room was clean and the furniture was relatively on the new side. The bed was not comfortable. Mattress sunk to one side and the sheets looked worn and grayish white. I have noticed this in several of the hotels we have stayed in. I don't know if it's the laundry detergent that is used, the water, or their washing machines. The breakfast was adequate, although did not serve waffles as some of the other hotels. When checking out, we had to carry our luggage because there were no carts available This is a big irritant for my husband. We are seniors and have some health issues and carrying luggage does not help. Their one elevator was painfully slow, another irritant. The location is good since it is right off I75.

Room Tip: Stay on the first floor and bring up a cart to your room the night before, which I am sure that is w...
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  • Stayed: March 2014, travelled as a couple
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Thank francesvk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded 18 March 2014

I am very sorry to hear you did not have a great stay at our hotel. We are challenged on occasion by our luggage carts being kept in guest rooms, though we do make every effort to retrieve them.

I am also disappointed to learn you were unhappy with our bedding and will make sure our housekeeping staff inspects all of our linens and beds to ensure they maintain the high standards of our hotel.

Thank you for your feedback and I apologize again for the issues you experienced.

Sincerely,
Ty O'Steen
General Manager

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126 - 132 of 222 reviews

Reviewed 20 February 2014

The Holiday Inn Express at Valdosta, Ga was a pleasant surprise. Had to stop for the night, and this was a great place. There were two friendly and professional clerks on duty. The breakfast area was average and clean and the selection of food was more than adequate. Room was spacious and the bed was comfortable. Appears to be a newer Holiday Inn Express and a close location to I-75

Room Tip: close to I-75 and a mall
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  • Stayed: February 2014, travelled with family
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Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded 26 February 2014

Bob,

Thank you for choosing to stay at our Holiday Inn Express as you traveled I-75. We are delighted we were a "pleasant surprise" and hope to host you again the next time your travels bring you through Valdosta!

Thank you again,
Ty O'Steen
General Manager

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Reviewed 10 February 2014

This was our second stay at this hotel. It is a newer property and rooms are spacious and very clean. The staff was friendly and helpful. The breakfast area was adequate and clean and the selection of food was good. The hotel is very close to I-75 and is near restaurants and shopping. It is a short drive to Valdosta State University and downtown. It's a great place to stay when traveling through Valdosta or when staying longer in town.

Room Tip: Our room on the second floor was on the back side of the hotel and was very quiet.
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  • Stayed: January 2014, travelled as a couple
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Thank TravelingfoolGeorgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded 11 February 2014

Thank you for staying with us again! We are very happy to hear your found us to be a "great place to stay" and that our staff was friendly and helpful.

We look forward to seeing you again the next time you travel through Valdosta!

Thank you again,
Ty O'Steen
General Manager

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Reviewed 7 February 2014

A very good looking, newer hotel, located immediately off I-75. The lobby was unusually large. There were two friendly clerks on duty when we checked in before about 8pm. Both were very professional, fully engaged in finding appropriate room & explaining the hotel's features. Unfortunately, it's not always the case. With no reservation, and no available non-smoking king rooms; we were up-graded to a slightly larger king suite (included small kitchen sink and couch seating area). The up-grade was due to our Rewards Club status. The breakfast dining area was large and the morning TV was tuned to the Weather Channel. Important due to pending winter weather driving conditions.

The overall look of the room was very pleasant. The furniture, carpet, TV, etc, looked newer and clean. The bed was softer over a firmer base of support. We found it more comfortable than many. The pillows were king size to match the bed (not always the case). The temperature and fan were controlled by a wall thermostat (good for fine adjustments). The shower water pressure was good. And, I think the shower head was adjustable. Not all of them are.

On the negative side, the sound of the traffic on I-75 was heard through the walls/windows. You could request a room on the opposite side of the building, away from the freeway. After an hour or so, we adjusted, and the freeway sound did not affect our sleep.

This was a very good example of a HI-Express hotel.

Room Tip: Quieter rooms on side of hotel away from I-75.
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  • Stayed: February 2014, travelled as a couple
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1  Thank SpartanTrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded 11 February 2014

We are grateful for your comments and thank you for choosing to stay at our Holiday Inn Express! We are glad that we were able to deliver service and facilities that you enjoyed, as we strive to make sure that is "always the case" with each of our guests.

We hope to see you again the next time your travels from Michigan lead you to Valdosta.

Warm regards,
Ty O'Steen
General Manager

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Reviewed 12 January 2014

This was a very nice hotel. We are glad we stopped because it was clean and the workers were friendly. We were greeted promptly and pleasantly. I liked the little "store" off to the side of the entrance. We had forgotten a few things, from home, and this was convenient for us.

  • Stayed: January 2014, travelled as a couple
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Thank Carmie60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded 15 January 2014

Thank you for taking the time to convey your experience at our Holiday Inn Express. We are very glad you stopped as well and are delighted to know that you enjoyed your stay!

We hope to see you again soon,
Ty O'Steen
General Manager

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Reviewed 9 January 2014

We stayed at this hotel on our recent trip home from Florida. The front desk staff was very polite and professional. We did not have a reservation but the staff listen to what we needed and recommended the king suite. This allowed for us to have a sitting area. After being on the road all day it was nice to be able to comfortably sit and relax. The room and the hotel were clean.

What makes this hotel stand out is the quality of the television. This was the best picture reception and quality of tv that we have had in any of the hotels that we have stayed at. This extra touch was great.

  • Stayed: December 2013, travelled as a couple
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Thank ML1702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded 15 January 2014

Thank you for your feedback about your stay at our Holiday Inn Express. Our team strives to place our guests in rooms that most appropriately fit their needs, and it's great to hear we were able to do that for your stay.

We do offer High Definition television for most of our channels and we are glad that you enjoyed it so much!

Thank you for staying with us! We hope to see you again soon.

Sincerely,
Ty O'Steen
General Manager

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Reviewed 26 November 2013

Stayed on way home from Florida. When the kids saw the room, they said 'why couldn't this be our hotel in Florida?' Room was quite large, clean and up to date. Well decorated. Always enjoy the hot breakfast. Glad we stopped here.

Room Tip: Front of hotel is right next to highway -- traffic noise may bother some.
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  • Stayed: November 2013, travelled with family
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Thank BruceD7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WilliamsHotelGroup, General Manager at Holiday Inn Express Hotel & Suites Valdosta West - Mall Area, responded to this reviewResponded 3 December 2013

We are so glad you chose to stay with us on your way home from Florida! Thank you for your comments and we hope to see you again the next time you travel through Valdosta.

Thank you,
Ty O'Steen
General Manager

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Additional Information about Holiday Inn Express Hotel & Suites Valdosta West - Mall Area

Address: 1330 N Saint Augustine Rd, I-75 EXIT 18 & HWY 94 at Valdosta Mall, Valdosta, GA 31601-3536
Phone Number:
Region: United States > Georgia > Valdosta
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Valdosta
Price Range: £80 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Valdosta West - Mall Area 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
The Holiday Inn Express & Suites in Valdosta, GA is your home away from home. We invite you to experience the friendliness of our staff and greatness of a fine Valdosta hotel. We are also nearby historic downtown, Valdosta State University(VSU), Rainwater Conference Center, Moody Air Force Base and Valdosta Regional Airport. Close attractions include Wild Adventures, Valdosta Colonial Mall and area Cinemas. You ll find comfort and friendly hospitality at one of the most convenient locations in Valdosta. The new Holiday Inn Express & Suites Valdosta Colonial Mall are waiting for you. ... more   less 
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Holiday Inn Express Hotel And Suites Valdosta West - Mall Area
Holiday Inn Express Valdosta

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