Upon visiting family in Valdosta, we stopped in here first. Big mistake. The hotel is falling apart, its disgusting. Upon seeing the room, we decided it was not a safe choice for my 3yo nephew. The smoke detector was partially dislodged from the ceiling and beeping, the floors & tub were filthy, the room smelled, there were dead flies on the top of the toilet, huge cracks around the A/C, wallpaper completely peeled up from the window sill and left lying there, dead roaches, the list goes on...
So we left the room & went to cancel the stay. The Desk clerk was fine with it and said she had put a reversal on the charge. I called back later after discovering that my card showed TWO charges, rather than a charge and a reversal. The second (male) clerk and (female) manager I spoke with were very unhelpful and insisted the second charge was a reversal even though it withheld funds and showed as a charge (I called my bank and they said on their end it showed as a charge too, but that maybe they would both drop off the statement). Only ONE charge dropped from the statement, the other went through. I was not refunded. At this point I'm quite irritated and have filed a complaint with Choice Hotels (owns Quality Inn) and will be taking the issue up with my bank.
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- Also Known As:
- Valdosta Rodeway Inn