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“very good with one exception”
Review of Comfort Suites

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Comfort Suites
Ranked #3 of 5 Hotels in Woodstock
Reviewed 14 October 2013

We spent 2 nights in this hotel and even though our 2 room suite was very nice it was located next to the elevator. I had to call downstairs after midnight the first night because there was a loud vibration noise coming from within the wall which I concluded was coming from the elevator even though no one seemed to be using it. Wesley came up and oddly enough after I had been kept awake for hours because it was so bad, it did not make a sound when he came up to check it. However within 1/2 hour after he left it started again. He did offer to move us however all of the 2 room suites that have doors to close off the bedroom is located next to the elevator. I am not sure where the noise was coming from however I find it hard to believe no one has ever complained about this before. I finally had to resort to using my ear plugs and even though I could still hear the noise it was less and I was able to sleep that night and the next night. If it was not the elevator someone needs to check and see where the loud vibration noise was coming from. Very odd that it stopped for about 1/2 hour when Wesley came up and continued after that and also the next night and day. Please get that fixed. thank you, this was room 216
Brenda

Room Tip: do not choose a room next to the elevator on any of the floors. however if you want the two room su...
  • Stayed: October 2013, travelled with family
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Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy P, Guest Relations Manager at Comfort Suites, responded to this reviewResponded 15 October 2013

You feedback is indeed of great importance to us, thank you for finding the time to share to us the good and the bad points of your stay. Knowing your valuable inputs helps us in the correction of our deficiencies. We couldn’t be more delighted to hear that the nice accommodation was of your liking. We however apologize for the unwanted disturbance during your hotel stay. Rest assured that we will look into this matter right away and work hard to improve our services to better accommodate you on your next visit. We are grateful for the opportunity to improve, and we hope to see you again very soon.

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Reviews (82)
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59 - 65 of 82 reviews

Reviewed 18 September 2013

Staff very friendly, rooms clean and spacious, pricing very reasonable, comfortable and quiet,. would stop back there. places to eat within walking distance Motel sets down from street level and is quiet and landscaped nicely.

  • Stayed: September 2013, travelled as a couple
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Thank Luther F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy P, Guest Relations Manager at Comfort Suites, responded to this reviewResponded 20 September 2013

It is our goal to provide the best lodging experience for our valued guests and for you to commend us on that matter is indeed heart-warming. Thank you for all your appreciation with regards to the pleasant and comfortable experience you had during your entire stay. We wish to let you know that we will strive hard to provide you with the best experience like no other hotel can. Our reliable staff will always be ready to attend to your needs at all times and we are committed to giving you the best service there is we can offer. Thank you for all your appreciation with regards to the spacious room and its cleanliness, as well as the notice you gave for its convenient and quiet location. We couldn’t wait to be of service to you again on your next visit to the area.

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Reviewed 9 June 2013

We were in town for a wedding and had a great stay. The room was no surprise and met all my expectations from what I viewed on the Internet before booking. The pictures were exact to reality. The room was great! Clean, quiet and spacious.
My only complaint would be that the air conditioner was a little loud and me being a light sleeper, it was hard to sleep. Also, the bathtub is very slippery, I recommend using the rubber bath may they provide.
The staff was helpful and made for an enjoyable stay! Would definitely stay again!

  • Stayed: June 2013
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1  Thank Jennag1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy P, Guest Relations Manager at Comfort Suites, responded to this reviewResponded 10 June 2013

We truly bank on giving our guests the best service they deserve and we ensure that we go above and beyond what is needed, for you to notice and appreciate all our hard work is indeed heart-warming and very inspiring. Thank you for making the effort to share to us your valuable feedback. We couldn’t be more pleased to know that we are doing a great job in making our guests happy. Thank you for the points you raised regarding the air conditioner as well as the slippery tub, this matter will not go unnoticed and we will surely find ways to address it without delay. We certainly hope that we could be of service to you again very soon.

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Reviewed 19 May 2013

My husband and I recently stayed here while visiting our young granddaughters (and their parents, too). We have been staying here for the past several years and enjoy going back--everything is always spotless, the rooms have recently had a makeover with new carpet, tvs and sinks in the bathroom. Our room always has a microwave, small refrigerator, extra sink, a pull out sofa and plenty of floor space. The full breakfast in the morning includes something hot, a waffle maker, a selection of cereals, breads and donuts to choose from. Coffee is available 24/7 and if you get back to the hotel early enough of an evening you are greeted by the aroma of fresh baked cookies: chocolate chip, and white macadamia, my favorites. This visit (Mother's Day weekend) we noticed the addition of a small freezer to purchase ice cream or a few frozen microwaveable items, like pizza as well as a refrigerator for gatorade and energy drinks for purchase. Over the years, we have noted sports teams visiting for travel games, so that is a nice plus. It is within a 2 minute drive to the QT gas station with a 24/7 shop, Ruby Tuesdays, Southern Folks, Arby's, the post office and many other businesses. It is also off the highway and a 10 minute drive for us to the kiddies. All the staff greets us by name and is very helpful.

Room Tip: Join choice hotels for rewards points. I'm getting another free night, next visit.
  • Stayed: May 2013, travelled with family
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Thank annews9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy P, Guest Relations Manager at Comfort Suites, responded to this reviewResponded 20 May 2013

We thank you for being our very loyal customer; it is because of guests like you that we aim to challenge ourselves in constantly improving the services we offer. It is our aim to not only attend to the needs of our guests but also find ways to make our valued guests feel that they are not just customers, they are in fact part of a family that gives this institution its strong foundation. Thank you for being such a great inspiration to drive us to succeed as we certainly consider you a part of our Comfort Suites family. We look forward to seeing you again on your next visit.

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Reviewed 13 April 2013

We usually choose Comfort Suites because it can easily accommodate our family. This Comfort Suites has very easy access from the interstate. We had a quick and friendly check in; a clean room; the mattress on the pull-out sofa was very comfortable. Plenty of room for the family! Always a great breakfast at Comfort Suites and this was no exception; very well stocked. Would stay here again.

  • Stayed: April 2013, travelled with family
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Thank frazzledtripletmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy P, Guest Relations Manager at Comfort Suites, responded to this reviewResponded 14 April 2013

We greatly value the loyalty of our guests and it brings us great delight that we have not failed to make your stay pleasant and comfortable in all the times that you chose to stay with us. Thank you for the appreciation you gave regarding our friendly and reliable staff, the cleanliness of the room as well as the notice you gave for the served breakfast. Your loyalty inspires us to always challenge ourselves to do better than best to give our valued guests the best service they deserve. We hope to be of service to you and your family again soon.

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Reviewed 10 April 2013

After a long trip and late arrival the man at the desk was taking his sweet time checking me in,,,way to much time. The appearance of the man left me wondering...The Breakfast was fine except for the old stale rubbery Hard boiled eggs. The front desk staff could some personality. as for My room was clean and stocked. Location was nice.

  • Stayed: March 2013, travelled on business
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Thank willow1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy P, Guest Relations Manager at Comfort Suites, responded to this reviewResponded 10 April 2013

Thank you for choosing to stay with us, and spending time and effort in writing us your feedback. We sincerely appreciate the candid comments you brought to our attention, and we also apologize for the inconveniences incurred during your stay. The feedback regarding the hotel staff demeanor and the served breakfast will definitely be assessed and addressed without delay. We wish to let you know that your feedback motivates us to further improve the delivery of our services to meet your expectations satisfactorily. We hope to be of service to you again soon.

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Reviewed 31 March 2013

The double Queen suite we stayed in was amazing and very comfortable for our family of 7. The room was very clean and the breakfast served was great with alot of choices for the adults as well as the chilldren. We are looking forward to our next trip to Atlanta so we can stay here again :-)

Room Tip: Very close to Atlanta and worth driving to this location. I would definately recomend this location...
  • Stayed: March 2013, travelled on business
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Thank gladdyramsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roy P, Guest Relations Manager at Comfort Suites, responded to this reviewResponded 1 April 2013

We couldn’t thank you enough for choosing to stay with us. It brings us great honor to have served your family really well. Thank you for sharing to us your wonderful feedback regarding the hotel room cleanliness and the delight you had with the breakfast served. This serves as our inspiration to do so much more to give our valued guests the best service there is to offer. We couldn’t wait to see you again.

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Additional Information about Comfort Suites

Address: 340 Parkway 575, Woodstock, GA 30188-3893
Phone Number:
Region: United States > Georgia > Woodstock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Woodstock
Price Range: £70 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 59
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