We stayed at this property on a Saturday evening while returning to our home from the west coast. FIRST: my original reservation was cancelled mysteriously two days before arrival. SECOND: Central Reserv1tions reinstated this reservation after I called and they contacted the hotel. I was told my reservation had been cancelled from a Boise, ID computer. At the time, I was on the Oregon Coast. THIRD: We arrived at 7:45 pm. NO ONE was at the front desk. We waited 30 minutes along with another family for the desk attendant to return. He indicated that he was the only one on duty and several of the rooms had lost a/c on a 104 degree evening. He told both parties that the hotel was 95% sold out, and he was referring late arriving guest to other hotels. He then noted that my room had already been assigned. FOURTH: The bed linens in our room had a musty smell and looked used. We replaced the bed linens with the hide a bed linens from the closet. FIFTH: The usual Springhill Breakfast Buff. was minimal at this location at 8 am on a Sunday morning before most people who had been attending two wedding came were up and about. SIXTH: No manager was on duty when I checked out ... I was told by the night clerk who was helping the morning desk clerk, that the general manager does not schedule a manager on duty during the weekends till 3 pm Sunday evening when business clients arrive. SEVENTH: Ms. Beth Shelton, general manager of this property does not return phone calls. I called her twice, the following Tuesday and Wednesday after I arrived home to discuss my concerns.
- Official Description (provided by the hotel):
- Drink in stunning views of the Rocky Mountain foothills from SpringHill Suites near Eagle, Idaho. Our all-suite hotel sits across from the Boise Research Center and Hewlett-Packard and is conveniently close to premier dining and entertainment. Stretch out in a hotel suite that's 25% larger than typical rooms with separate dining, working and sleeping areas. You'll love our luxury bedding and feel right at home with an in-suite pantry, fridge and microwave. For your health and satisfaction, our hotel is 100% smoke-free. Staying in touch is easy with high-speed WiFi throughout the property and keeping in shape is a breeze in our indoor pool and fitness center. Start your day with a complimentary hot breakfast buffet or pick up a snack on-the-go at our 24-hour Market. Business travelers can take advantage of our modern, flexible meeting spaces for up to 60 people. Treat yourself to extra pleasure and less uniformity at SpringHill Suites Boise. ... more less
- Reservation Options:
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- Also Known As:
- Springhill Suites By Marriott--Boise Hotel Boise