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“Wifi was completely out the entire stay. As a business traveler this is something that I rely upon, and would have changed hotel”

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Holiday Inn Express Boise University Area
Ranked #22 of 58 Hotels in Boise
Certificate of Excellence
Bellingham, WA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wifi was completely out the entire stay. As a business traveler this is something that I rely upon, and would have changed hotel”
Reviewed 9 July 2014

Check to make sure that their Internet access is working. Apparently, they have antiquated wiring systems and all guests I were completely without (wired of wireless) access for hand entire 2-day stay. Not at all acceptable for a business traveler. Wi-Fi is not a complicated technology, and should be easily remedied if it is down. Very disappointed.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CJ10014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob s, General Manager at Holiday Inn Express Boise University Area, responded to this review, 5 August 2014
I am sorry about our Internet service problems. This is an issue that has been fixed since, with a new provider; however, the fact that it was out of service at all is understandably very disappointing. We hope to have another chance in the future to give you a better stay. Thank you for your review! - Jason, sales coordinator
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187 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Naples, Florida, United States
Level 4 Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 July 2014

Someone said this was originally an office building. Probably true. Plenty of parking and five minutes from downtown. Free WiFi and breakfast. The hotel looked brand new, nice contemporary decor large guest lounge, separate media room. It seemed it was designed to make travelers feel at home. Excellent room, well furnished and great beds and a good nights sleep. This was one of the best hotels we stayed at on a 15 night trip out of fifteen hotels.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob s, General Manager at Holiday Inn Express Boise University Area, responded to this review, 5 August 2014
Thank you for the review! We're glad we were able to provide a great stay for you, and happy to hear that you liked the renovations the hotel had done. - Jason, sales coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 June 2014

I stayed at this hotel for a week during a recent (June) conference. The first thing that was apparent was the hotel places a priority on cleanliness. I can't think of one time where I was in a common area where a member of the staff wasn't cleaning something or emptying trash or restocking coffee or tea for guests. The room (409) was also quite clean and nicely furnished. I was not able to use the coffeemaker in the room to warm water for tea due to an orange substance being in my cup when the water was dispensed. I could never get it to run clean and this is my ONLY criticism of the hotel from my week long stay.

Each staff member, from Jason at the front desk to the ladies in the breakfast common area, who I encountered was very pleasant and friendly. They genuinely seemed to want to help their guests.

As others have mentioned, the hotel is not centered in the downtown area. If you are looking for a hotel that is a short walk to the capitol building, this is one is not for you. It is, however, perfectly placed for those people (like me) who wold prefer to avoid the traffic common to a downtown venue. The hotel is situated directly across the street from an entrance to the Greenbelt which connects most of the more popular areas. You should anticipate about a 1/2 to 3/4 mile walk to get to the main area of restaurants downtown. Would definitely stay here again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob s, General Manager at Holiday Inn Express Boise University Area, responded to this review, 5 August 2014
Thank you for your review! We definitely have emphasized cleanliness and are happy to hear that it was a strong point during your stay. Hopefully we will see you again in the future. - Jason, sales coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tacoma, WA
Level 5 Contributor
69 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 21 June 2014

As others have mentioned, this hotel is not exactly "downtown," although it's close in and much more pleasant than staying by Boise's airport or in one of the freeway adjacent hotels. Located in an office park, this repurposed hotel has been nicely refreshed, with new furniture, neutral shades and turquoise accents, thoughtful lighting. Amenities and services are typical HIE, staff friendly and competent, But hey, people, learn how to make coffee that's not watery, and don't be stingy with evening cookies, either have them or don't. Nearby Mexican restaurant La Tapateria and a Red Robin means you don't have to drive to have dinner if you don't want to. Mature trees and foliage in the hotel grounds give it a lush feel in summer. Outdoor pool looks great for kids. Would stay here again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bksgrrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob s, General Manager at Holiday Inn Express Boise University Area, responded to this review, 5 August 2014
Thank you for your review! We're happy to hear that you would stay with us again, and that you liked the renovations that took place here. I hope that the coffee is more satisfactory if you do return. - Jason, sales coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haifa, Israel
2 reviews
Reviewed 21 June 2014

Stayed at this hotel for about 2.5 weeks on a recent business trip to Boise. The hotel itself is nice and everything feels new. The room was comfortable and spacey enough and was equipped with a large screen LCD, a refrigerator, microwave and coffee maker.
The breakfast is the standard express one which was more than enough for me.
I used the gym several times although it is quite small.
The stuff was great and friendly throughout the entire stay. Location is great with some restaurants right next to it and downtown being just several minutes drive away.
Would definitely stay there on my future trips to Boise.

Room Tip: As always it seems higher is better
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thki22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob s, General Manager at Holiday Inn Express Boise University Area, responded to this review, 5 August 2014
Thank you for the review! We are glad you enjoyed your stay; we're proud of the renovations that our hotel went through, and it's good to know our staff was courteous to you. - Jason, sales coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buhl, Idaho
Level 5 Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 June 2014

The interior is well done and still smells new. The bed though was to hard for me, but it was a good size for a king. Great location. It is walking distance from restaurants, and not far from downtown. Had to take a taxi to downtown though.

Room Tip: If you don't mind a hard bed it is a great place to stay.
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  • Stayed October 2013, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank mytime2shine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Boise University Area, responded to this review, 21 June 2014
Dear mytime2shine,

Thank you for writing us a review. We are very pleased that you liked the location of our hotel and our brand new interior. I am very sorry for any inconvenience you had with the bed. If there is anything we can do to make your future stay with us more comfortable, our Manager on Duty will be more than happy to assist you. Thank you for staying with us and we look forward to your next visit to Boise.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boise, Idaho
Level 6 Contributor
101 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 31 May 2014

I had been in this property for several weeks many years ago when if was still Doubletree Club. Besides the nice location, it was not definitely my preferred Hotel in the area. But I decided to spend there three days with a friend of us after having read about the new property and renovations. Great choice. The Hotel is fresh, full of light and contemporary. The pool, even if not large, is long enough for a nice swimming experience. Breakfast is included and will easily meet your needs. Staff is courteous and, finally, we got the Hotel at a very reasonable fare. The nicest attraction for the period ( the Green Belt ) is just across the street and you can easily walk to several restaurants included the always interesting Barbacoa.

Room Tip: Ours was facing the pool and it was a nice view
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pibba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rob s, General Manager at Holiday Inn Express Boise University Area, responded to this review, 5 August 2014
Thank you for your review! We're happy to hear that you liked the renovations that our hotel went through with our brand change. - Jason, sales coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Boise University Area

Property: Holiday Inn Express Boise University Area
Address: 475 W Parkcenter Blvd, Boise, ID 83706-3656 (Formerly Holiday Inn Express Boise Downtown)
Phone Number:
Region: United States > Idaho > Boise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Boise
#7 Family Hotel in Boise
#14 Romantic Hotel in Boise
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Boise University Area 2.5*
Number of rooms: 159
Reservation Options:
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Also Known As:
Doubletree Club Boise Hotel Boise
Doubletree Hotel Boise

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