THIS IS A COPY OF THE LETTER I SENT THE GENERAL MANAGER AT RED LION.
I am writing to express our sincere disappointment regarding our recent stay at the Boise Downtowner.
I lived in Boise for six years and recently took a trip back to visit friends. My partner and I were looking forward to this trip. We booked a stay with you through Priceline for July 26-29, 2010. Our trip was really marred from the moment we checked in.
We arrived after traveling more than 10 hours by car to get to the hotel to not be met by anyone at the lobby around 7pm. Finally, a young man approached and checked us in. When he couldn't find our reservation, he said with a bit of distaste "Oh, you booked on Priceline." We received our keys to 238.
We asked for a room with a view of the foothills and he assured that we would get such a room. When we arrived to 238, we found the view to be of the other hotel building (inasmuch NO view of anything) and the room stifling hot. We were unable to change the temperature on the thermostat as it had been bolted down at 70 degrees, but the room was probably 80. I called the front desk and spoke to the same man and after I explained what the issue was, he said reluctantly 'Come downstairs. We will find something."
After we told him 238 was not a view room, he said "All I can give you is a room down the hall." We were then given room 242 - the same type of room just two doors down the hall to the left. (I called Red Lion Reservations that night and it turned out this hotel was nowhere near capacity. So we could have had a room with a view if he had given it to us.)
There were only two small towels stocked in our room and I called down for more. The person on the phone said "We will help you when we have time."
That is unacceptable.
The next morning, I left some money in the restroom with a note to the housekeeper to please restock our bathroom with ample amounts of towels and washcloths. When we arrived later that night, there were two towels in our bathroom, one washcloth and the money and note gone.
On another occasion, I found dried black marks and stains on our sheets. I left a note to have our sheets completely changed. They were not.
The last night when we arrived to our room our keys did not work. When I went down to the front desk, the woman behind the counter asked for our keys. When she would not accept my ID because the room was not in my name, she raised her voice, said "I won't accept your ID. Find the person who the room's name is under" and waved me off.
Our last morning we had our "Do Not Disturb" sign on our door. We had another 10 hour drive ahead of us and wanted to sleep in. Your housekeeping staff loudly attempted to open the door, but because it was bolted, they were not able to get in. They did not observe the sign on our door and did not even knock. They attempted this twice.
This is absolutely unacceptable for a hotel chain who I have stayed at several times. I will not be staying here again and will be sending this review to travel websites.
I have stayed at many Red Lions and all the staff that we encountered here do not exemplify the high standard Red Lion suggests it upholds to.
- Official Description (provided by the hotel):
- An ideal location in the center of everything and conveniently located off I-184 in the core of downtown Boise, Red Lion Hotel Boise Downtowner is just 15 minutes from the airport via our free airport transportation. Take a short drive to the State Capitol, the Boise Convention Center and many other popular attractions. We're just minutes away from the beautiful Boise River and Boise State University.182 fully renovated, comfortable guest rooms and two spacious suites welcome you to our seven-story, full-service property. Guest rooms feature 37" flat-screen televisions, microwaves, mini-refrigerators, phones and coffeemakers. Complimentary wi-fi is also available throughout the hotel, including all guest and meeting spaces. Take advantage our fitness center, whirlpool and swimming pool and take some time to explore Boise's Greenbelt jogging path, just steps away. Seven golf courses, shopping, skiing, rafting and the great Idaho outdoors are all close by.With 8,000 square feet of flexible meeting and banquet space, the Red Lion Hotel Boise Downtowner is a full service convention hotel able to accommodate up to 250 guests for your next conference or special occasion.This hotel offers a range of dining options, including a'la carte restaurant dining from an abbreviated menu to a cozy lounge in which to order appetizers and a beverage to enjoy with your Café2Go purchases. All select service hotels feature the Roaring Start Breakfast Buffet, Café2Go and catering services. ... more less
- Reservation Options:
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- Also Known As:
- Red Lion Boise
- Boise Red Lion