My daughter and I were traveling with a U-Haul pulling a car from Wisconsin-Portland Oregon and just stopping when we got tired. We stayed at a Super 8 in North Platte NE and it was wonderful so when we got to Boise I just assumed we would again be happy. I checked on my phone and saw they had availability so called to reserve. I was told I had to book online to get the online price, not so with ANY of the other places we had stopped at all along. So I booked online. When we got there there wasn't any parking for a U-haul with a car. So we pulled into several car slots leaving room ahead of us to pull out at 6 AM. I told the front desk where we parked and they said that was fine. The tub filled with water over my ankles while my daughter and then I showered. There wasn't any conditioner only shampoo. The TV was old. The sink had brown cracks all along the drain from rust. The fan did not work and fogged up the whole room. The key card took forever to work on the outside door as well as inside. In the morning we were ready to go by 6 AM and there wasn't any breakfast or anyone at the front desk. We decided to take our stuff to the car only to find a car had parked in front of us parking us in. I helped my daughter squeak out from the parking space and went inside to hand in my keys and again no one at the desk. I looked into the room about 8-10 ft over where it looked like the food should have been and a lady was in the far back. She looked up but said nothing (like can I help you? would have been nice) I walked over to her and asked when breakfast was, she said 6:30 AM. It was 6:20 and she was just getting it started. I told her my tub and fan needed to be fixed in my room she said, "Oh". I then told her about being parked in and she said, "Well we can't tell people where to park."
I understood that, but no understanding as to the predicament I was in such as, "I will call the room and see if they can move the truck." Nor when I checked in was I told where and what time breakfast was.
It was nice and close to an Apple bees so we had a nice supper. The pool was empty, but looked nice though small. There was a nice patio area in back for smokers so that kept the outside area clean. I would not stop here again mostly because of the reception of staff. I can take a few issues for this price, but not attitude and lack of caring for your customers.
- Official Description (provided by the hotel):
- Free SuperStart(R) Breakfast, Indoor Heated Pool, Free High Speed Wireless Internet, Guest Laundry, MicroFridge(R), Hair Dryer and Coffee Maker in All Rooms, Children 17 & Under Stay Free with Adult Family Member, Free Airport Transportation, Park and Fly Program, Pet friendly.Exterior of building completely remodeled. ... more less
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- Also Known As:
- Super 8 Boise Hotel Boise
- Super Eight Boise
- Boise Super 8
- Boise Super Eight