Reservations: I made our reservation through Priceline for two rooms. I called and requested adjoining rooms. The hotel staff told me they cannot guarantee anything, but they would put in the request. When I called the same day as check-in, I was told that there were no adjoining rooms available. When I questioned further, I found out there are only THREE sets of adjoining rooms in the entire hotel. I think they should have notified me of that when I first requested it.
Check-in: The hotel was really easy to find, just off the highway. The front desk staff was informative and professional, and check-in went fairly quickly. She asked me how many vehicles we brought, and I said just one. Later on, I found a yellow paper in the folder with our room keys, which I assume was to put in our vehicle as a parking pass, but she hadn't said anything and we never did put it in the car. There was no penalty.
Rooms: We got neighboring rooms to split up our family of mom, dad, and five small children. There was very good sound barrier between rooms. My husband did find several candy wrappers on the floor of their room, which was surprising. The beds (we had rooms with two double) were comfortable. I prefer firm beds and slept great.
Breakfast: The hotel advertised a $5 breakfast. Even on the reader board outside the hotel itself, it said $5 breakfast! I assumed that meant each person was charged $5 for a continental breakfast. That was not the case. When we went downstairs for breakfast, we found the restaurant closed and people being seated in the sports bar for breakfast. When I asked about the $5 breakfast, she pointed out a few items on the menu that were $5. She said "The Boise" was the most common one, which is two eggs, hash browns, toast, and sausage or bacon. I noticed that Biscuits and Gravy was $5, and the most expensive thing was Eggs Benedict for $12 (ham) or $15 (salmon?). Most things were around $8.
Breakfast Service: Lousy. The waitress took a while to get to us, I asked for a carafe of apple juice, from the menu. She said "A what?" I pointed to the menu and said "A carafe. How do you say it?" She said "I have no idea what that is. You want a pitcher of juice??" I said sure. So she brought drinks, then came back later to get our order and didn't have a pen. She came back and we ordered, but we were informed that there was no hot chocolate, no tea, and the only "assorted cereal selection" was generic-brand corn flakes. The food took a normal amount of time for a full-service restaurant, but not what we expected for a quick hotel breakfast. My 10-year-old ordered an omelet, and it looked like it was made with maybe two eggs. My six-year-old ordered pancakes and she got two giant plate-sized pancakes, probably an inch thick. I had The Boise and it was good except for the bland hashbrowns.
Paying for Breakfast: At check-in, I had asked about the $5 breakfast and if we could pay ahead of time (as I had seen elsewhere) but she said no, we pay when we eat. I asked if we can attach it to our room charges and the front desk staff said yes. So after eating, I told the waitress that we just wanted to charge it to our room. She came back and said she needed the credit card we used for the room. I gave her my debit card. We were all packed up to leave and she came back apologizing, saying she was training and the lady who could run the card was making a room service run. We went to the room and loaded up the car, then I went to the bar after checking out, to get my card back, and she said they didn't know how to charge it to the room, so they just charged the card.
Overall, it was a very nice hotel. Traveling with children and with the above stated frustrations, I doubt we will stay there again.
- Official Description (provided by the hotel):
- The Ideal Choice Of Boise Airport Hotels. With its convenient location, well-appointed accommodations, and full-service features, the Wyndham Garden and Conference Center sets the standard of value for Boise airport hotels. Discover the ease of traveling with one of America's favorite brand. Take advantage of our complimentary airport shuttle service, as our distinct way of welcoming you. Here, comfort begins with an exceptional setting - directly off interstate highway I-84, just a few blocks from the airport, and less than three miles from downtown Boise. In town for business? Enjoy easy access to a range of high-profile companies, such as Micron Technology, Wells Fargo, and the U.S. Forest Service. Here on vacation? Explore the historic museums, towering mountains, and intense whitewater rapids that give the Pacific Northwest its rugged character. Experience the very best the area has to offer from the Boise Hotel and Conference Center, courtesy of our landmark setting. Comfortable Atmosphere At the Boise Hotel and Conference Center Boise Hotel. As one of the leading choices of Boise hotels, we soar above the typical airport accommodations, delivering a surprising host of amenities at remarkable prices. Experience a large entertainment facility equipped with a swimming pool, whirlpool, fitness center, and a 25-foot television wall. And when business calls, rely on our exceptional meeting and event space to provide everything you need for a successful event. ... more less
- Reservation Options:
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- Also Known As:
- The Boise Hotel Boise
- Holiday Inn Boise
- Boise Holiday Inn