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Best Western Plus Kootenai River Inn Casino & Spa
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Reviews (470)
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242
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12
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All reviewskootenai riversprings restaurantnon smokingkeurig coffee makersmall balconyslot machinesgreat place to staybeautiful roomenjoyed our staymain buildingfree breakfastnice staythird floorfront desk staffbed was very comfortablepool and hot tubparking lot
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347 - 352 of 470 reviews
Reviewed 19 July 2014

My husband & I waited a very long time in restaurant without getting served, we ended up walking out hungry. The whole experience turned us off to this hotel. The daytime front desk women are snobby. Maria that works the later shift has always been accommodating.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Cheryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this reviewResponded 21 July 2014

Thank you for writing us regarding your experience. I want to sincerely apologize for the lack of service provided to you. I can assure you I will address this immediately to insure this doesn't happen in the future. I will also address the issue at the front desk. Thank you for your comments on Maria!

Sincerely,

Tom Turpin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

Stinky entry because of proximity to smoking-friendly casino. Some rooms have river views but windows were too dirty to enjoy the view. Clean guest rooms but not up to par as far as cleanliness in restaurant and lobby. Restaurant servers need better training. Food was o.k.

  • Stayed: July 2014, travelled as a couple
    • Value
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Review collected in partnership with Best Western
1  Thank MarleneSanDiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this reviewResponded 15 July 2014

Thank you for sharing with me your comments. I want to apologize for your experience and can assure you we will be addressing your issues immediately.

Sincerely,

Tom Turpin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

NEW LODGE IS IMPECCABLE , MODERN AND SPACIOUS EXTRA CLEAN AND QUIET. JUST STAY CLEAR OF THE LOBBY AS THE SMOKE FROM SMOKING CASINOS permeates. New Lodge is impeccable, modern and spacious. Extra clean and quiet too. Just stay clear of the main lobby near casinos as the smoke permeates from the smoking casino areas. Eat at MUGSY's. Walk there. : )

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with Best Western
1  Thank 419emilyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this reviewResponded 15 July 2014

Thank you for taking the time to share with us your comments regarding your recent stay. I am happy to hear you enjoyed our new Kootenai Falls Lodge and am sorry about the smoke issue in the lobby. We recently installed a new system and I can assure you we will look into why the system was not working correctly.

Thanks again,

Tom Turpin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

This was our last stop for my wife and I on our 3 week road trip. We passed by the Hotel on several occasions and decided we would stay before our final leg of the trip. The room was incredible and had the nicest shower of any BW we've stayed in. Internet was great, bed very comfortable and the view of the river was nice. Check in and check out went smoothly and the hotel grounds were immaculate. We are not big into Casino's but if you are, there is a nice one available.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank shane c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this reviewResponded 15 July 2014

Thank you for your kind remarks regarding our facility and we're glad you had a great stay. We are very proud of our facility and I will make sure our team is aware of your comments.

Thanks again for taking the time to write.

Sincerely,

Tom Turpin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

Great location overlooking River,walking distance to small downtown area via tunnel. Lodge room well appointed, thick towels and very comfortable bed. Pool and spa area well kept. Did not go to Casino on site, but it looked inviting. Breakfast in the morning was nice, dining room had large windows with great view of river. Some train noise at nite from the many passing trains. Overall great stay!

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
Thank Barbara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KootenaiRiverInn, General Manager at Best Western Plus Kootenai River Inn Casino & Spa, responded to this reviewResponded 15 July 2014

Thank you for sharing with us your experience at the B/W Plus Kootenai River Inn Casino and Spa. We appreciate hearing from our Guests. Your comments are valuable to us and I will make sure our entire team is aware of your experience.

Thanks again,

Tom Turpin
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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