We had purchased a restaurant.com gift certificate (as we have for many restaurants over the years with no negative experiences at all). Not only did they refuse to honor the certificate, we had already ordered when this was communicated to us. The waiter then launched into an explanation as to how restaurant.com had illegally sold those certificates, and the restaurant refused to honor them. Then he went on to say that the restaurant had "tons" of people come with the certificate and they aren't sure how restaurant.com could have done such a thing illegally (I personally don't believe restaurant.com did this without their knowledge). When I asked why they did not have any notification at the entrance if this was such a "huge issue", and why he had not told us sooner (the certificate was on the table, while we ordered a bottle of wine!), there was no real answer given.
It's in very poor taste to make your customers suffer for an issue you have with a 3rd party company while letting them order before telling them they won't honor your certificate. It's in very poor taste to do this in front of your guests too.
The food was average - I definitely can't call it exceptional. It took a long time for service (about 15 mins before someone took our order). The waiter then forgot our appetizer, which we reminded him of when our entrees showed up.
I called restaurant.com who immediately rectified the situation and stated that the relationship was entered into legally and agreed upon by the restaurant owner. All in all, a very, very underwhelming experience.
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