My surprise trip to Venice was sadly spoiled by the lack of service one would expect at a 4* hotel. Being there out of season only the main building of the hotel was open. Room sizes varied; ours was quite small though adequate with an en-suite and a balcony with a lovely view towards Venice proper. Despite the car ferry chugging its way back and forth across the lagoon and the half-hourly vaporetto service from the dock a short distance from the hotel, it was pleasantly quiet and peaceful especially after the hustle and bustle of Venice during Carnivale.
Although the reception staff were very helpful, the waitresses were the opposite. While the menu choice for breakfast was adequate, staff had to be prompted to replenish supplies despite the fact that it got busier over the period we were there. Asking for anything more than one pot of tea or coffee was met with exasperation as if it were too much trouble. That said, dinner on our first night was good if somewhat pricy - the wine is very expensive.
Room service was pretty non-existent and the bar didn't ever seem to be open (a fellow guest told us that cocktails were definitely off the menu!); although not normally provided in-room tea & coffee is available but you have to ask for it (again the request was met with sighs of exasperation). Clean cups were only provided once so we had to wash them ourselves. Again supplies weren't replenished so I ended up taking teabags, coffee and sugar myself from the pantry when nobody was around to help one evening after returning from Venice. In contrast, bathroom supplies were so we had to use a new tablet of soap and open new shower creme every day - what a waste! Sheets and towels didn't appear to have been changed during our 4-night stay either. I didn't find the bed very comfortable but others in my party did so each to their own.
If you can live with all this, then you'll enjoy your time in Venice if staying at Villa Mabapa. Take advantage of the free taxi service the hotel offers to Murano (then on to Venice) but steel yourself for the big sell after the short glass-blowing exhibition - and have a healthy bank balance if you do decide to buy!! Otherwise buying a pass for the vaporetto is a very good idea - a 3-day pass costs €33 and is very good value since it can also be used on the buses, though not on the airport water-bus service (€13 each way).
- Official Description (provided by the hotel):
- The traditional Villa hotel (1930), three buildings in the middle of a large shady garden, panoramic and quiet locacion facing St. Mark' s Basin, 10 mnts from city centre, 300 mnts from the beach, easy to be reached by car (car ferry line n. 17) Free parking at the hotel.Antiques original are furnishing public rooms, all rooms recently renovated have private facilities, TVC Satellite, radio, direct dial telephone, air conditioned. The quality restaurant "The Pitosforo", with summer terrace and candle light dinner in the garden offers a wide choice of Venetian and International cuisine, lounge and bar are both inside and open air overlooking the St. Marks Basin. Banqueting and meeting facilities from 20 pax up.Room rate includes buffet breakfast, half and full board including a la carte meals. Free parking safety box, small pets allowed, private landing stage.Nearby, on the island, tennis, swimming pool, riding school, golf 18 holes, beach, gambling casino, tourists airport, archery court. For the sports ones there are always bicycle available in the hotel.All major credit cards accepted. ... more less
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- Also Known As:
- Best Western Mabapa
- Best Western Venice
- Venice Best Western
- Hotel Villa Mabapa Province Of Venice, Italy