Ignoring the damp that spread from the bottom of the wall to the ceiling, the room was clean and spacious and we were happy.
On the last night I turned the key in the door to lock our room and it snapped off in my hand. I politely approached the night manager to ask for assistance and he became immediately aggressive, accusing me of putting too much pressure on the key and that I had to pay for it. The debate became heated and the manager then threatened my boyfriend before calling the police and swearing at us. Having left us for 15mins he then cancelled the police call and returned with a maintenance man who fixed a new lock within minutes and seemed to be saying that the fault was with the lock, not the pressure put on the key (I didn't put any on it!)
After a traumatic evening of upset we received no apology and the experience left a bitter stamp on the end of an otherwise perfect holiday. I resent the manager for ruining our last night and speaking to me with a complete lack of respect, something I am not accustomed to. I would NEVER visit this hotel again.
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- Also Known As:
- Reiter Hotel Venice
- Hotel Reiter
- Reiter Hotel Province Of Venice, Italy