We booked the hotel from booking.com based on that website's customers review and Trip Advisor's rating. We were looking for a hotel that could accommodate a car parking on Lido island. The double room rate of 112 euros included a breakfast and free cable Internet connection in the room, the latter being an important element in our choice.
The hotel is nicely located in front of the sea (across the street). On arrival, we went straight to the parking located on the backside of the hotel and registered at the hotel and received our key, all being very fast and easy.
Our room located on the side aisle of the hotel, was spacious and clean, with a good bathroom attached. The double bed (two single mattresses) was comfortable. The room is quiet with virtually no noise from outside or from other rooms, except noisy neighbors on one early morning.
The cable Internet connection from the wall did not work. We informed the reception about it and the receptionist said immediately that it could not be fixed before the next day, but that in the mean time we could enjoy Internet from the hotel's lobby. When I said that the room rate included a connection in the room, the receptionist proposed to check and let us change room if it could not be fixed. As it was indeed not easily fixable, we went to a ground floor room, small, dark and poorly decorated in which the wall connection didn't work either. The receptionist said that at least there we could catch the wifi. We kept the room upstairs and had to be happy with an irregular, ever dropping connection on the ground floor. The next day, nothing was fixed and we were told that we could anyway use the wifi and that nobody ever complained about the non-functioning Internet room cable connection. Now there is someone.
The breakfast buffet has stale pre-cut baguette, small crispy (stale) bread, apricot jam-filled warm croissant (a surprising finding), some fruit salad, some orange, a choice of cereal, some sheet of melted processed cheese and boiled eggs. The coffee, from the machine is definitely instant coffee. The milk looks like real fresh milk. Overall, not a particularly enjoyable breakfast at all.
On our last day there, we had to go to pick up our kids early morning on another part of Venice, leaving all our stuff in our room. Upon checking out at 10.30 am, we discovered that they had already used our credit card to pay our stay. The reason given was that we should have informed them when leaving the hotel in the morning. Basically they assumed that we had left without paying, leaving all our stuff in the room. The receptionist also mentioned that we brought our kids in for breakfast, supposedly enjoying two free breakfast. They sat at our table and did not take anything from the buffet or our plate - they had had their breakfast before since of course we knew only my wife and I had a breakfast included.
Overall, Venezia 2000 is well located, not far from the ferry and in front of the sea, the room was spacious, comfortable and clean. The hotel amenities were not as advertised and not to our expected standards in term of Internet services and breakfast. The staff attitude regarding our complaint about the unavailable room internet connection looked deceptive. The assumption of the reception that we would have left without paying, charging our credit card before checking-out time is simply rude. For the same price there must be similar rooms with honest service and polite reception on Lido.
- Official Description (provided by the hotel):
- A first class hotel that is an old style venetian building; all rooms are elegantly decorated and furnished. ... more less
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- Also Known As:
- Venezia 2000 Hotel And Residence
- Venezia 2000 Hotel & Residence Province Of Venice, Italy
- Venezia 2000 Venice