Very good hotel.We went in November the weather was pleasant ,hotel is very close to the beach so tourists who will visit during summer month will be definitely happy ! Friendly ,helpful staff nothing to complain about it.More
- Free Wifi
Very good hotel.We went in November the weather was pleasant ,hotel is very close to the beach so tourists who will visit during summer month will be definitely happy ! Friendly ,helpful staff nothing to complain about it.MoreShow less
Greetings from Lido of Venice and thank you very much for taking the time to write a review on our page of TripAdvisor. We are really pleased you appreciated your Holiday!
It is our hope that we will have soon another opportunity to welcoming you back.
Visited at the end of the Summer season in 2017. Hotel is in a reasonable location, with good access to the beach but it is a 10-15 minute walk from the centre of Lido. The derelict building to the side of the hotel is unsightly. The hotel staff were friendly and helpful. The room itself was of a good size with a comfortable bed and clean. Bathroom facilities were good. Would have been nice to see some free bottled water in the room though. The hotel breakfast was good with plenty of variety. Didn’t eat in the hotel in the evening as it seemed expensive compared with the restaurants in the centre of Lido.
thank you for being our guest and for taking the time to review your stay with us on Tripadvisor. We are sorry if some aspects of your stay did not completely meet your expectations.
All our staff will be pleased to serve you once again. kindest regards
By the beach! Nice to stay at Lido when visiting Venezia, especially in the hot Summer.
NIce but a bit old rooms, balcony ! Nice variety breakfast. Good value for money.
Would have chosen the hotel again!
Thank you very much for sharing your great experience with the Trip Advisor community! We are so glad you had a pleasant stay with us and we hope we will be able to welcome you back again for your next visit in Venice.
I did stayed at this place at the beginning of Nov 2017. My husband booked as a surprise for my birthday and I was very please with it. He booked by loveholidays.com
He did booked an Economy double room with balcony as it was offered from the above website provider but once we got there to the check in desk, that room was convert into a 1x double basic room, that was a very small, dark, dingy room with a window to the back car park. It was not even in the main building, was on the side and looked more like a small staff room. We refused to check in until we got the room my husband did paid for....we were offer another room, must not balcony. Finally after 3 hours of calls to the Iberian peninsula numbers, that are the lines provided in case of....and the UK provider to complain (phone calls that I am expecting the bill for). We got offer a better room with a small balcony. The staff at the Iberian peninsula was cooperative but did not offer a solution and once we contacted the loveholidays.com line; the Customer Service agent (Josh) was telling that we were incorrect as my husband did not booked that room with balcony even when we had the printed proof on paper right on front of us. He was also very dismissive as when talking to me as I have got an accent but took the matter seriously only until my husband with a British accent stop him from playing us around and twisting our booking by saying that both are they same room, when they are totally different even just looking at the wording used to describe them on the website and papper. The hotel is nice, spaceous and clean, the staff was kind and was trying to be accomodating but it could improve the rating if they assure with the other parties that they provide what is offered and stop blaming each other for the misleading and internal communication issues they may have. No customer wants to stay 3 hours at a lobby area calling numbers in the Iberian peninsula without results whilst watching other guests walk straight into their rooms without any inconvenience. It was not a good start for the holiday.
thank you for taking the time to share your thoughts with us and for your feedback posted on TripAdivisor regarding your recent stay.
First of all we would like to thank you for choosing our Hotel even though we regret to read that there was a problem with the type of room choosed.
We would like to inform you that the reservation we have received fo you was for a an ''economy room'' situated on our dependance.
Once in Hotel you gave us the voucher for an '' economy room with balcony'' that does'n exist! We think that the travel agency has made a mistake on the voucher with the type of room.
In any case we have made the best to supply at this inconvenience with a free upgrade, giving you a Junior Suite composed of 1 small entrance, 2 rooms of about 15 mq, one bathroom with a standard shower and one balcony facing the sea.
We really look forward to welcome you back, please do not hesitate to contact us directly.
Stayed here for four nights for work due to a conference at the nearby center. The staff is quite friendly albeit a little bit slow at providing service. But they are very knowledgeable and generally helpful if you talk to them.
Location is decent. It is facing the beach and about 15 minutes from the water taxi station. You can go out for a morning walk or run along the promenade right from the doorstep.
The reason for three stars are:
- the hotel has definitely seen better days. The carpets are extremely well worn, especially inside the rooms.
- If you look underneath the bed you'll be horrified to find tons of dust balls and other things as if it hasn't been cleaned in months.
- My colleagues had an issue of not getting warm water on the fourth floor.
- the quality of the pillows and beddings. The room heating wasn't turning on and cooling is very noisy.
- Some colleagues were given an upgrade with the Seaview but I got a view of the side alley.
- I am always confused by what peer to be lavish hotels but then have tiny bars of soap and mystery liquid for shower and soap
The restaurant serves a decent breakfast though it got monotonous after four days. They should perhaps have an option of ordering fresh eggs since they're scrambled eggs really do get a bit stiff. But the quality is generally decent. I'm always surprised by the 2 Euro cover charge on the restaurant bills in Venice but I can't hold it against them if it seems to be the rule of the land.
Thank you for having taken the time to share your experience.
We are sorry if some aspects of your stay did not completely meet your expectations. On the other hand this give us the possibility to analyze what action need to be undertaken in order to meet the guests needs.
Please be informed that:
- The problem of the warm water on the room of 4th floor has been only for few hours and it has been settle soon.
- The heating was working properly two times a day for 4 hours each one.
- Not always we can make a free upgrade.
We hope to have a chance to welcome you again in the near future and you will allow us another opportunity to show the best of our hospitality on your next visit.
Only here for 4 night break in September was not warm enough to stay on the beach to sunbathe, It's was nice to take a peaceful long walk along the waters edge, the bus stop right outside the hotel was a bonus.
Clean and friendly and food was nice.
Would have liked to have an English channel on the TV. And refreshments of tea and coffee in the room.
cycling was good!
It was really a great compliment to receive your positive feedback about our hotel and the services we provided.
On the TV you can also find English channel, next time please ask to the Reception.
We hope we will have the chance to meet you again and we send our warmest regards.