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“Relax in Luxury”

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Hotel Excelsior Venice
Ranked #8 of 33 Hotels in Lido di Venezia
Reviewed 26 August 2013

Celebrating our 25th wedding anniversary, we decided to treat ourselves to a little luxury in beautiful Venice. We arrived late (1am) due to a flight delay but the reception staff were efficient and friendly which was perfect after a stressful journey. The hotel porter showed us directly to our room and it was a relief to let someone else take the load. Room: Medium sized, very clean and good standard of decoration, we could not stretch to a premium room but the standard is good enough although lacking a view. Bathroom: excellent with all the usual amenities plus an excellent shower. A welcome bonus is the walk-in dressing room which offers plenty of accessible unpacking and dressing space. Overall, a good start as a base for exploring Venice.

The hotel is lovely and the staff friendly and helpful. Bar and restaurant prices similar to St Marc's Square, but you expect that with the level of comfort offered at this location. The beach is a little disappointing as it is currently covered with workmen erecting marquees for the coming Film Festival ( I should have read up on the dates before booking). But this has not otherwise detracted from the stay.

The hotel water shuttle service to St Marc's Sq is a fantastic bonus. Experience the history, excitement, romance and beauty and then, just as the tourist cattle market all starts to get a little hot, hectic and stressful, stroll up to the hotels own jetty right on the square and board your own private taxi direct to your hotel - what luxury! And what a journey! we still haven't tired of it.

The maid service is very efficient and friendly and worth a special mention. Our room is invariably fresh and clean whenever we return but they are never under your feet. Breakfast is also very good with a large selection of options to help start the day on the right foot.

Overall, we are addicted and already planning our return.

  • Stayed: August 2013, travelled as a couple
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1  Thank Chip66H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 August 2013

We chose the Excelsior to celebrate our Ruby Wedding anniversary, after enjoying an evening meal about 2 years ago which made us decide to stay for a week for the above celebration. We arrived on Sunday evening, 18th, said why we were here an asked if it was possible to have a sea view room. Unfortunately there was an extra charge so we decided to stay in the allocated room. It was beautifully clean and very well presented - but no tea/coffee making facilities, no iron, no trousers press which really isn't 5-star quality. Monday we stayed by the pool. Tuesday it rained so went into Venice. Wednesday morning made our way to the swimming pool to be greeted by a workman who said "pool closed". Went to reception to ask how long the pool would be closed and they said until after the Venice Film Festival! Asked why, and we were handed a letter telling us that the pool was closed and if we went to the reservation desk by the beach, we would be looked after free of charge. Also the letter stated a 20% discount on food in the restaurant. Not only was the pool closed, the gym was closed as was the snack bar around the pool. By this time many more guests were at reception asking the same thing, they were not told the facilities would be closed, neither is it on the web site. Things were getting pretty heated because reception staff and especially the lady on the reservation desk by the beach (who was downright rude), We asked to see the Manager. He was busy. By this time we were all at the reception desk by the beach and the receptionist was adamant we were not getting a free Cabanna. They would provide a bed and umbrella on the beach for us for free!!! We said that is not acceptable, we have paid in full for the facilities we required, i.e. direct access to the beach from the pool, a gym, a snack bar around the pool and to expect us to go and lie on the sand for the full day was ridiculous. They said we could pay for a Cabanna at a reduced rate! By now the manager still hadn't arrived and my husband went back to reception and eventually the hotel Director joined us. Again explained that the pool was closed because of the Venice Film Festival...... so? By now there were a lot of angry guests and we said we wanted a Cabanna, free of charge for the rest of our stay and we wanted them now. We asked him how did he expect his guests who had paid literally thousands of pounds to stay there to go and be staked out on the beach after paying for the facilities they advertise and yet do not fulfil their obligations? He had to capitulate and said we could have a Cabanna. So, while they were being allocated we were still told by the lady on reception that we had to pay! Got the hotel Director to confirm we did NOT have to pay. We were treated like second-lass citizens, They took our money in full and didn't care what happened to their clients after that - because of the Venice Film Festival! During Wednesday scaffolding was being erected around the pool and more scaffolding was being erected on the beach - in full view of the terrace dining area. And as the week went on, more and more construction work was being carried out which obviously made it very noisy. (but which make interesting photographs for the claim we will be making). Even to the end of the holiday,no apology was given, no-one was offered anything in compension. My husband and son had used the gym on the first day but then were told to go to an annexe further along the road - which was actually also closed on that day.
On our arrival, we had booked our anniversary dinner with the restaurant manager who sat down with us and we said we would like a bottle of Prosecco with our family before dinner and he said he would sort out a separate table for us and have it all prepared. When we came to the Terrace on the Friday, no table had been set up, the manager who we had sat with and discussed this studiously ignored us, we had to have our Prosecco with dinner! and still no word of congratulation! The wine we ordered for dinner seemed to take a long time to arrive, only to be told they had run out of that one and "had to go somewhere to get it". And every excuse made was because of the "Venice Film Festival". When we came to pay our bill the day before check-out, no discount had been made for our evening meal and when we asked for the discount, we were greeted with "what discount". Fortunately we kept the letter we had been given and then we got the discount! Absolute disgrace. We really felt that the Management were not interested in their clients unless you were spending money and believe me, you could spend a fortune in this hotel, the food and beverage prices are exhorbatent. Many guests we spoke to all ate elsewhere. We paid in full before we arrived, so we expected the facilities advertised to be available and as they were not, we will be writing to the management/owership of the hotel for financial compensation and will continue to do so until we get it and will certainly never stay there again.

  • Stayed: August 2013, travelled as a couple
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9  Thank 635Dee_Dee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2013

I don't even know where to begin. We booked and pre-payed our stay at Hotel Excelsior far in advance, so I was chocked when a reservation clerk called me and told me that they had cancelled our last to nights, because of VIP guests arriving, and that it was a matter of security. We had booked two rooms and bought plane tickets from Denmark, arranged pick-up in the airport and so forth. Everything in advance as we are traveling with 4 little children. The Excelcior offered us different other hotel options (none in the Excelsior price range) for the last two nights, but what a hassle to pack and move in the middle of a vacation. Also, none of the other hotels had a beach (which is the only reason one should stay at the Excelsior). We chose the Hilton, which is 5 star, but cheaper than the Excelsior. So basically we felt cheated well before our vacation had even begun. The hotel tried to make up for our inconvenience by offering a beach cabana at 35 euros per day, and 20% of f&b. But honestly, it just didn't make a difference!
During our stay we only dealt with rude and non service minded people. It almost felt as if they hated working there. Our rooms were not connected. We were told that the connecting rooms were reserved for special guests - guests who return to the hotel year after year (who would do that??). Incredible! So again, we were made aware that there were much more important guests than us...
Rooms and food at the Excelsior is not 5 star standard either. Even though the hotel just had a make-over it is still extremely outdated and worn. Food is better at local restaurants.
The swimming pool is cold as ice, and your kids feel like they are in the way of swim teachers giving swim lessons to local kids.
When we left the hotel, I unfortunately left two gold necklaces on the desk in our room. I called as soon as we got of the boat at the Hilton (about 45 minutes later) and was told by the front desk that they had no time to go look, but they were sure that housekeeping would turn them in. Call me naive, but I have left things before, and they have always been returned to me. As I hadn't heard back after a few hours, I called the hotel. I was told that housekeeping did not find anything, and that it was not their responsibility anyways. I asked to speak to the manager, but he basically said the same. He trusted what housekeeping had told him, and he would call me if anything changed... Haven't heard back...
Please trust me when I tell you to NOT stay at the Excelsior. You will be so disappointed if you do! Even aside from all that happened to us, price and standard does NOT match. There are many other good hotels in Venice. If you can get a good deal at the Hilton, stay there. It is not a 5 star experience, but at least service is good.

Stayed: July 2013, travelled with family
30  Thank JPSDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2013 via mobile

Was very happy with our stay and going back in September. Easy to get to Venice by free boat and lovely pool and private beach. Our favourite was the beach bar which served great food. We stayed in July, for 4 days, and the staff were very good to us, and our room enormous and beautifully decorated. Superb hotel laundry and room service.

  • Stayed: July 2013
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2  Thank Lindanne1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013, Direttore generale at Hotel Excelsior Venice, responded to this reviewResponded 9 August 2013

Dear Ms Lindanne,

Many thanks for your kind feedback, it's a pleasure to know that you enjoyed your recent stay with us and that you will come back again soon, in September!

We are happy to know that you had the chance to experience our Beach Bar, conveniently located near our private cabanas, and are glad to know you appreciated our delicious food served there.

We really look forward to welcoming you back and at the same time remain with our sincerest regards,

The Management
Hotel Excelsior

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2013

The only amazing thing about this hotel is the arrival there by boat...from there everything disappoints.
Reception staff is just doing its job, nothing more.
The room is small for the price and weirdly decorated. It's dated with none of the usual modern amenities found in 4+ stars hotels. I needed an iron which was not in the room so I called the reception that told me that it's not possible and hung up!
The worse is probably the beach where you would expect some sun beds and umbrellas but instead you can rent a cabana for 200 to 400 euros!! Never seen this before anywhere in the world...
The breakfast is a disaster too with a self service, over busy staff and not even fresh juice for eg...
The 500e room and 400e a day beach beds makes you think it's aimed at super wealthy people who don't count their money but then at the same time the poor service and breakfast is not luxury at all...so I just don't understand this hotel !
Oh and the swimming pool is small, in the shade and next to a fairly busy road!

Stayed: August 2013, travelled as a couple
9  Thank Olivier B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013, Direttore generale at Hotel Excelsior Venice, responded to this reviewResponded 9 August 2013

Dear Sir,

Thank you for your kind feedback; of course we are very sorry to read your disappointment, and we invite you to better explain your experience writing us to marketing@hotelexcelsiorvenezia.com , indicating your full name and dates of stay.

We are sorry if you feel that "normal technical items" were missing in your room, such as a simple iron. We wish to to highlight that unfortunately, due to Italian strict safety law, hotels are not authorized to offer irons inside Guest rooms, so this is why Guests cannot find this item in the accommodation.

Cabanas are available at different rates, depending on the position and it is possible also to enjoy discounted rates, with 50% off the official rate, for renting a tent hut in the afternoon; this allow Guests to enjoy a cabana also at around 80 Euros per day and so on, depending on the position. Our Beach Office is glad to explain in detail to our Guests all possibilities available during the day, to enjoy our Excelsior beach.

We thank you again for your feedback, as comments allow us to improve ourselves and our dedication to the Clientele, and remain at complete disposal for any further assistance and clarifications.

Sincerest regards,

The Management
Hotel Excelsior

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Reviewed 6 August 2013

The private launch to and from St Mark's square is in itself an attraction (particularly with children!) and a reasonably frequent service meant we could sight-see, visit the Biennale in the mornings while relaxing on the hotel's Adriatic beach in the afternoon. Save up for a cabana, the (expensive) luxury beach huts with room service on the beach - this really is a higher form of civilisation.

The beach restaurant, La Taverna, doesn't seem to enjoy the guest support it once had which is a pity - maybe it's the prices - but the bar food a level above on the terrace with gorgeous sea views and breezes is fine.

I can't imagine staying anywhere better in Venice in the summer.

Room Tip: You can't beat the sea view!
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  • Stayed: July 2013, travelled with family
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Thank tombrompton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013, Direttore generale at Hotel Excelsior Venice, responded to this reviewResponded 6 August 2013

Dear Sir,

We are happy to know that you and your family experienced our Hotel Excelsior, and that your children enjoyed our complimentary shuttle service from and to St. Mark's!

We invite you to keep in touch with us joining our Facebook fan-page, where we regularly post our news and pictures.

Hoping to have the chance to welcoming you back to Venice Lido, we remain with our sincerest regards,

The Management
Hotel Excelsior

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Reviewed 5 August 2013

We stayed for 5 nights in this hotel from the 28th -2nd August 2013. This was a treat to celebrate my coming of an age. It was my first time in Venice and I was very impressed with the water taxi service to the hotel. We had a really nice room on the 7th floor with fantastic views overlooking the well kept beach. On occasion we ate around the pool during the day and on the terrace in the evening, which I found so relaxing. The food was really nice in all areas and the staff were nice, especially Tony. The gym was extremely spacious and the equipment was the best I've seen. The beach was unbelievably clean and the sea was calm with hardly any waves which made it a pleasure to swim in. Overall I thought the hotel was really nice and the only criticisms I have, was the cabanas on the beach were really expensive, so I stayed around the pool. and there wasn't any clear information made about the hotel from the reception on arrival, it was only when we asked at reception and then we were told all the information was on the TV. ( I didn't go there to watch TV) That wont deter me from going back again.

  • Stayed: July 2013, travelled as a couple
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1  Thank Airport34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013, Direttore generale at Hotel Excelsior Venice, responded to this reviewResponded 9 August 2013

Dear Sir,

We would like to thank you for your kind comment and are pleased to know that, overall, you enjoyed your recent stay at our Hotel Excelsior.

We are happy to know that you experienced our main restaurant and Pool bar, and enjoy our Excelsior Gym - we've just equipped it with state-of-the-art facilities so we are pleased to notice you appreciated it!

We hope to have the chance to welcome you back soon to our Resort and in the meantime remain with our sincerest regards,

The Management
Hotel Excelsior

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Additional Information about Hotel Excelsior Venice

Address: Lungomare Guglielmo Marconi 41, 30126 Lido di Venezia, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Lido di Venezia
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#4 On the Beach Hotel in Lido di Venezia
#7 Luxury Hotel in Lido di Venezia
Price Range: £222 - £437 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Excelsior Venice 5*
Number of rooms: 197
Official Description (provided by the hotel):
With its unique beachfront location overlooking the sparkling Adriatic Sea, the five-star Hotel Excelsior Venice is uniquely positioned to offer guests a tranquil haven just 15-minutes from Venice on one of our courtesy boats. Located on the fashionable Venice Lido beach, Excelsior was built in 1908 and quickly became the ultimate destination for the world’s rich and famous. Today, Hotel Excelsior, with its unique Moorish architecture and enviable beach location, continues to offer guests the same five-star elegance and splendour that has been enjoyed for more than 100 years. ... more   less 
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Also Known As:
Westin Excelsior Venice Lido Hotel
Westin Venice
Venice Westin
Hotel Excelsior Venice Province Of Venice, Italy

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