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“Hollywood in Italy, Old School”
Review of Hotel Excelsior

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Hotel Excelsior
Ranked #11 of 33 Hotels in Lido di Venezia
Reston, Virginia
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Hollywood in Italy, Old School”
Reviewed 13 May 2014

Booked into this hotel first week in May for five days. We, too, arrived the day of the fire. We were sent to the center of town on the Lido, to a cafe, to await the decision by the firemen (who were rushing all over the hotel) as to whether it could be occupied. We were told the fire was started during a refurbishment of the upper story. Water was pouring from the upper stories onto the terraces looking out at the beach. After 5 hours we were told we could check in. That was day one.

Approaching the hotel in a taxi boat (100 Euro from the port) it looked promising. We motored into a private lagoon and it, and the hotel, looked like something out of a movie. In fact, on closer inspection, the hotel has been closely connected over the years with the local film festival, and the walls are adorned with huge B&W photos of Clark Gable, Ingrid Bergman, et al., at the hotel.

But wait! That was then. Now it is a seriously different story. The glorious beach, 11 km long? Closed. The private cabanas, spread along the beach like a string of pearls (and renting for over $100 a day) were not open. Swimming pool was a construction zone. That beachside terrace, huge, stretching the length of this very long hotel? Inundated with water from the roof and thuggish bands of pigeons who attacked any food you ordered.

And the fire? We were told by Italians in Venice that the fire was started by hotel employees, in a serious attempt to strengthen their demands for better pay.

OK, just a few details. Rooms were huge and interesting. Ours had maybe 200 yards of very tasteful fabric on the walls, drapes and even the ceiling. Bathroom was great. Room had a killer view of the (closed) beach. Hotel had that sort of elegant, run down vibe that is not uninteresting. The place had a nice, nostalgic vibe. The young women at the concierge desk could not have been more helpful. The rest of the staff...not so much. The free taxi, every hour, to Venice, was a serious perk. About a 20 minute trip.

Breakfast, on the lower, beach level, was good. The bar was a throwback to better days and could use a facelift.

Overall a very expensive, sort of non-functional hotel during our visit. Maybe at the height of the season it would show us more. But we went on to stay in Venice for five days and had a much more immersive experience at a hotel on the Grand Canal with both the city and the Italians we met. I would stay in Venice and "visit" the Lido, not the other way around.

Room Tip: We liked the beachside view. The higher you get the better the view.
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  • Stayed May 2014, travelled on business
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Helpful?
3 Thank mastdis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Dublin, Ireland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 May 2014

Just back from the most disappointing two weeks in this hotel! I cannot understand how it is advertised as 5*, as there seems to be no interest in the guests needs and no cohesion amongst the staff.. We were there on the occasion of the fire, This was unfortunate and no one's fault.., But for the 4 hours we waited, to be relocated, we were not offered any hospitality, refreshment. On our return we waited another 3 hours to access our room..again no , hospitality , . Beach closed,, only 6 mattresses for the sunbeds on the terrace the list goes on..,depressing

Room Tip: rooms at the back of the hotel, overlooking the sea.are the .best.
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  • Stayed April 2014, travelled as a couple
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Helpful?
3 Thank June R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyon, France
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 12 May 2014 via mobile

Went there today to enjoy a drink, ended up having lunch at the blue bar.

Total rip off, poor food, canned vegetables.

The only enjoyable thing was the view, if only we didn't have to share it with pigeons... (of course they wanted our food, walked on the table...).

The waiters haven't what you expect in a 5 stars hotel, food is aïeul despite it's price.

Dont lose too much time going there...

Stayed May 2014, travelled as a couple
Helpful?
14 Thank boldorak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 May 2014

If you like old fashion hotels with special charm and non-traditional decor, this hotel is for you! Rooms are huge, well appointed and decorated in a moorish style typical of beach palaces done in the 1920s-30s. Facilities are good and service is very attentive. Location is out of the way but taxi service works really well. So I would advise this hotel for people who prefer to be out of the crowds, especially in summer months to take advantage of the beach and swimming pool!

Room Tip: Higher floors have a better view.
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  • Stayed May 2014, travelled with family
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Helpful?
Thank Guido M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wingene, Belgium
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 8 May 2014

We arrived when they had a fire. At the shuttle just a paper with the info to call a number.
Got then a good room after 2 hours waiting in a good 5* hotel at Canale Grande... the best we got from the 5 nights. Then we had to wait the second day till 3:30pm to know what we would have as accomodation for the coming days. At 6:00pm we could go to the Original Exelcior Hotel.
The fire had infected the roof of one of the tours.
The hall of our room level was smelling strongly the fire...
And then the rest which had nothing to do with the fire... Beach not ready for use. Sand and cabins unfinished. Breakfast in an unheated beach level terras. Very poor choice. Coffee hardly warm. Fried eggs was at least waiting for 15'. Warmed swimming pool ... was under construction, so no water, no access. Even got trouble with a manager because I was filming... They knew we were there for a anniversery with my wife...

Room Tip: We had a luxery room with view on Venice... Although I did not see a difference exept price and leve...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank Eric V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013, Manager at Hotel Excelsior, responded to this review, 12 May 2014
Dear Mr. Eric V,
We are grateful for the positive comments and even more so for the less appreciative ones, as they are an important instrument in helping us identify opportunities for improvement.
We really feel we have unfortunately totally failed our main mission, the Italian Hospitality, which is – in a 5-star Hotel – attentively tailor-made around a Guest, from the welcoming, to the departure. We deeply apologize for have not been able to meet your expectations.
At the same time, we have been facing a totally unexpected emergency situation which has put under stress both the Guests and the staff and that unfortunately could not be completely managed by us.
Although of little consequence to you now, we have shared your feedback with the Heads of Department to make sure this will not happen again in the future since a welcoming atmosphere and a positive approach are part of our standards.
We cannot turn back time, but we hope we will have another opportunity in the future to improve your impression of us and to show you that your experience has been an exception, mainly due to the emergency situation, to a rule of bespoke and refined service.

Kind regards,
The Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 May 2014

I've been traveling the world at the finest hotels for over 60 years.
I've stayed at the Excelsior time to time during those years.
It's now a THIRD rate place to stay.
Here's why:
I arrived and was given a room that had a view of a tree on the bottom floor
(The hotel was 25% occupied)
I asked to change my room.
After discussion at the front desk with a woman who probably was qualified to work at McDonalds
I was told I'd have to wait till the manager returned!HUH?
Well after some to do they upgraded me.
On our last day the hotel dome caught on fire so we had to evacuate quickly and forgot my electronic toothbrush.
Contacted the hotel to send it to me.
Well they asked me for my credit card in order to mail it to me.
This management is "for the birds"
Oh I forgot we waited around for hours before we were shuttled to another hotel
As the fire caused extensive damage.
The hotel is up for sale.
Btw there is no swimming pool.
Stay Away
PS too bad cause the concierge is Terrific!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank noseknows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management2013, Manager at Hotel Excelsior, responded to this review, 12 May 2014
Dear Mr. noseknows,
We are grateful for the positive comments and even more so for the less appreciative ones, as they are an important instrument in helping us identify opportunities for improvement. We truly apologize for having disappointed your expectations at such a large extent in occasion of your visit.
As you underlined at the same time, we have been facing a totally unexpected emergency situation during your stay, which affected our valued Guests, and unfortunately could not be completely managed by our staff.
Although of little consequence to you now, we have shared your feedback with the Heads of Department to make sure this will not happen again in the future since a welcoming atmosphere and a positive approach are part of our standards.
We cannot turn back time, but we hope we will have another opportunity in the future to improve your impression of us and to show you that your experience has been an exception to a rule of bespoke and refined service.

Kind regards,
The Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riga, Latvia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 April 2014 via mobile

Ambience is ok, but definitely not luxurious. Only breakfast room can be called as WOW! Outstanding! (Except breakfast quality. CHAMPAGNE at breakfast is not I sign of quality ) Room furnishing is authentic and show that hotel is old. But that is the only sign of it's tradition. Luck of qualified personal and guest oriented attitude from staff, make this hotel avarage and even more, in service quality bellow any expectations. As a best description of this property, could be:Much easier to say what is good than what is wrong, it is too many of wrong. They do not meet your expectation, they do not exceed them. They are totally below what you can expect from such property.
And one more thing. Do not expect fast reply on emails. We send request for transfer one week ahead of arrival. Reply was received one day after our check-in. Nice, isn't?

Stayed April 2014, travelled as a couple
Helpful?
3 Thank Aleksejs C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Excelsior

Property: Hotel Excelsior
Address: Lungomare Guglielmo Marconi 41, 30126 Lido di Venezia, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Lido di Venezia
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Lido di Venezia
#10 Luxury Hotel in Lido di Venezia
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Excelsior 5*
Number of rooms: 197
Official Description (provided by the hotel):
Located right on Venice Lido beach, the Hotel Excelsior is a masterpiece of Venetian architecture dating back to the early 1900. An exclusive 5 star Deluxe Resort, of Moorish style and recalling a fabulous Venetian Renaissance palace, the Hotel Excelsior is ideal for family holidays, romantic getaways, conferences or special events in Venice.Stunning halls overlooking the sea, highly creative, contemporary Italian cuisine and competent, skilled staff, become ingredients of the hotel’s recognition and awareness among the best wedding and special events locations. Welcome to the Hotel Excelsior, for more than one century the best match of luxury, history, tradition with comfort and service, carefully built around you. ... more   less 
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Also Known As:
Westin Excelsior Venice Lido Hotel
Westin Venice
Venice Westin
Hotel Excelsior Province Of Venice, Italy

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