Upon my arrival to the Westin Excelsior I was impressed! As my husband and I arrived in the boat taxi and I said WOW! This is great! We arrived at the front desk for check-in and the clerk (Franchesca) was very cold and stiff. We had booked the Grand Deluxe Sweet. Our luggage was taken to our room only to our dismay when we entered the room we were hit with the horrible smell of smoke! (We are non-smokers) We went back to the front desk to change our room by the very cold and stiff Franchesca was given another room. But this time it was not the deluxe room we had booked, but a smaller standard room with twin beds! We went back once again to see STIFF and COLD FRANCHESCA only to be told she had no other rooms available. We stayed 3 days and 4 nights and STIFF and COLD FRANCHESCA never changed our room. We also asked to speak to the mgr. on site and was told she was " to busy". Not sure why we were treated this way, but we were, we have a idea but I won't say. I loved the old school flavor of the hotel, the island where it is located on and I would come back (after COLD and STIFF FRANCHESCA) is gone.
- Official Description (provided by the hotel):
- With its unique beachfront location overlooking the sparkling Adriatic Sea, the five-star Hotel Excelsior Venice is uniquely positioned to offer guests a tranquil haven just 15-minutes from Venice on one of our courtesy boats. Located on the fashionable Venice Lido beach, Excelsior was built in 1908 and quickly became the ultimate destination for the world’s rich and famous. Today, Hotel Excelsior, with its unique Moorish architecture and enviable beach location, continues to offer guests the same five-star elegance and splendour that has been enjoyed for more than 100 years. ... more less
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- Also Known As:
- Westin Excelsior Venice Lido Hotel
- Westin Venice
- Venice Westin
- Hotel Excelsior Venice Province Of Venice, Italy