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“Somewhat sad and disappointed :(”

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Hotel Excelsior Venice
Ranked #9 of 33 Hotels in Lido di Venezia
Reviewed 16 October 2009

Upon my arrival to the Westin Excelsior I was impressed! As my husband and I arrived in the boat taxi and I said WOW! This is great! We arrived at the front desk for check-in and the clerk (Franchesca) was very cold and stiff. We had booked the Grand Deluxe Sweet. Our luggage was taken to our room only to our dismay when we entered the room we were hit with the horrible smell of smoke! (We are non-smokers) We went back to the front desk to change our room by the very cold and stiff Franchesca was given another room. But this time it was not the deluxe room we had booked, but a smaller standard room with twin beds! We went back once again to see STIFF and COLD FRANCHESCA only to be told she had no other rooms available. We stayed 3 days and 4 nights and STIFF and COLD FRANCHESCA never changed our room. We also asked to speak to the mgr. on site and was told she was " to busy". Not sure why we were treated this way, but we were, we have a idea but I won't say. I loved the old school flavor of the hotel, the island where it is located on and I would come back (after COLD and STIFF FRANCHESCA) is gone.

  • Stayed: September 2009, travelled as a couple
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6  Thank pieface-cheri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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536 - 542 of 971 reviews

Reviewed 13 October 2009

We booked this for a long weekend for our first anniversary. On arrival we got a free upgrade to a HUGE sea view room on the fifth floor and after mentioning our anniversary a complimentary bottle of bubbly and fruit basket arrived at our door (NB each room has is own doorbell - a feature I'd not seen before).
Service was great at all times and the buffet breakfasts are wonderful - a huge range of cereals, fruits, breads etc.
The free hourly shuttle to and from St Mark's Square is extremely useful and a feature we made regular use of.
However, the price of anything not included in your room rate is a bit staggering. The minibar price list includes bottles of water at 5 Euros and small Pringles at 8.50. The restaurant/bar prices are similarly high. In the 3 days we had 4 teas/coffees between us at a cost of 21 Euros. Needless to say we ate out a lot.

The quiet beach is lovely, although the sand is more like builder's sand than some of the fine white sand you might expect.

The checkout time of 12:00 is a welcome change if you're used to UK checkouts of 10am.


Tips:
To get there, take the water taxi (Blue or Red Route) (13 Euros) from the airport to Lido and get a taxi (12 Euros) for the last mile. If arriving by train, get the water bus to St Marco and then the hotel launch from outside the Hotel Danieli (look for the Ciga Hotels sign) which goes every hour on the hour.

  • Stayed: October 2009, travelled as a couple
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6  Thank CovSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2009

The Excelsior is world famous for being the hotel for the Venice film festival. There is wonderful oppulent feel about the hotel, grand decor, you can just see all the film stars that have graced its halls.
However, it does lack that personal feel. Yes, it is big, and yes some staff are nice, but others are a bit snooty and a little 'off'. We experienced being sent from Concierge to reception and back again as their duties seem a little grey in definition. It does not help that the desks are ooposite in a big reception.
However, for seeing Venice and the fact that there is a superb free complimentary taxi service to and from San Marco (and via Mureno if required) is a big bonus. We used it regularily, takes about 20 minutes and is a great freebie.
The rooms are nice, I have seen better bathrooms in 5 star hotels, but they were clean and well furnished, and thge maid service was excellent.
It haslo has a fabulous beach and pool (cold!!).
The prices for drinks and food are way above anywhere else, it seems to be a standard thing now that hotels of this stature feel that 8 euro for a small beer is acceptable.
We just accepted it, but some may not, because you can afford such a hotel does not necessarily mean you should have to pay over the odds for such items.
Venice - there is no need to say what you should see, but the maxim go and get lost is a good one, do so, and you will never be bored.
Just by getting 'lost' we saw all teh things we wanted to see, the Rialto Bridge, the Grand Canal and so on.
It was hot, so standing in the long queues to get into the Doges or San Marco were a no-no.
The Hotel taxi pick up and drop is by the Bridge of Sighs at the Starwood quay.
Finally - taxis are an incrediblt expensive item. Hotel to Airport on the final day - 130 euro.
Flinch..you bet!!

  • Stayed: September 2009, travelled as a couple
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2  Thank Stanforddjkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2009

  • Stayed: July 2009, travelled as a couple
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1  Thank Aion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2009

  • Stayed: August 2009, travelled as a couple
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2  Thank riretteLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2009

  • Stayed: May 2009, travelled with friends
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Thank Limeturquoise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2009

  • Stayed: June 2009, travelled as a couple
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2  Thank ZMSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Excelsior Venice

Address: Lungomare Guglielmo Marconi 41, 30126 Lido di Venezia, Italy
Region: Italy > Veneto > Province of Venice > City of Venice > Lido di Venezia
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#4 On the Beach Hotel in Lido di Venezia
#8 Luxury Hotel in Lido di Venezia
Price Range: £232 - £446 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Excelsior Venice 5*
Number of rooms: 197
Official Description (provided by the hotel):
With its unique beachfront location overlooking the sparkling Adriatic Sea, the five-star Hotel Excelsior Venice is uniquely positioned to offer guests a tranquil haven just 15-minutes from Venice on one of our courtesy boats. Located on the fashionable Venice Lido beach, Excelsior was built in 1908 and quickly became the ultimate destination for the world’s rich and famous. Today, Hotel Excelsior, with its unique Moorish architecture and enviable beach location, continues to offer guests the same five-star elegance and splendour that has been enjoyed for more than 100 years. ... more   less 
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Also Known As:
Westin Excelsior Venice Lido Hotel
Westin Venice
Venice Westin
Hotel Excelsior Venice Province Of Venice, Italy

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