The hotel experience at Viktoria has been dramatically ruined by the Manager for us. We asked for recommendations on where to go in Venice. He responded with a cold "Go to the Main Island" without elaborating on how we can get there or what we should look for. As he continued to shuffle through some papers on the desk, ignoring my presence, I asked why they only allow 1 password per room when there is more than one guests in them. He says "I can not give more than 1 password per room". We had 4 devices needing connection and we specifically booked the hotel for it's "free wifi". Since our occupation requires us to be online often. At any rate, I toke the code that was allocated to us to later find out that the code was only good for one hour. Mind you, online it says "free wifi" without a description of the one hour rule.
I called the manager and asked that it be at least 24 hours since we were staying for 3 days. He responds with a "Only one hour and you must pay afterwards". I am not sure why the internet connection was such a big deal for him because it does say it's free online. I rarely ask for much, and so I didn't bother to ask for anything else. I was desperately awaiting our check out so we can continue on with our travels. A hotel is only as a good as it's staff and this one proved to be very bad.
we have had better experiences with other 4 star Italian hotels for the last 3 weeks and the Manager at Viktoria Palace has ended our Italian travel on a bad note. However, the other hotels were wonderful and kind so it out weighs this experience. Definitely not a worthy 4 star hotel if the current manager is still at the helm. We tend to travel a lot and stay at hotels we've already been before but we'll be sure to miss this one the next time we come back to Venice.
However, it's decently clean and the breakfast is average, not 4 star worthy though. Be aware that you have to take a ferry to this hotel. By car, add another 96 Euros for a round trip ride plus 1 euro per person.
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- Also Known As:
- Buon Pesce Hotel
- Buon Pesce Venice
- Viktoria Palace Hotel Province Of Venice, Italy