We had to book at the last minute and this hotel was all we could find. We hoped it would be nice. The hotel itself is beautiful, but a lot of issues added up to make it not the most pleasant stay unfortunately. For example, we hoped to stay inside the main building, and to their credit they did offer us a choice for a "smaller" inside room, but we were given a room outside behind the main building. It seemed okay to take this location as you could sit outside your room in comfortable love seats placed in front of each room. We ended up happy, at least in terms of comfort, with our choice though it would have been nice to know to expect this. The outside area is visually appealing and well kept. While we weren't there to just use wifi, still we needed to make calls and check on things back home from time to time, but the wireless was just terrible. Even if you took your device and sat in the lobby! Even though there is a router placed outside by these rooms, but it does not seem to be able handle the presumed numerous requests it must be receiving. If you do get online it is very slow. They simply do not have enough bandwidth for a hotel this size. On the second day we decided to rest after breakfast before heading over to Venice. Without knocking, I repeat, without knocking, the manager (owner?) of the hotel opened the door to our room and was about to head in!! That was pretty uncomfortable (though it could have been MUCH, MUCH worse) and no apology was offered whatsoever. Back to the first night of our stay, we were told during our evening arrival that dinner was STILL being served and we could make reservations for it. We returned three minutes later to make "reservations", deciding after our seven hour drive there to just go ahead and eat there, and was told to just go on in and be seated. We ordered our food, and though uncrowded it all came rather slowly. The waiter did not even bother to come and collect plates, offer dessert, or bring the bill. When we brought all of this to his attention, he, well, had us sign the bill. Had he been paying attention at all, he could have let us have a normal/complete dining experience from beginning to end, and made us feel welcome and our business appreciated, instead we felt neglected and were highly disappointed - this was supposed to be a special, romantic trip for us, but this meal, well, messed that up! There was no need for this. He was in fact clearing all the tables next to us, and verbally responding to our requests for service, just not following through with them. Yes, it was a long day, and perhaps he wanted to do his closing duties and leave, but still, this is no way to treat guests. If he was watching the time he could have given us proper service instead of running out the clock essentially. (He could have said "the kitchen will be closing soon, may I take your dessert/coffee order now?", for example.) After the disappointing service/meal, we ended up walking (about 15 minutes) over to the main part of Lido to have dessert and drinks. (We wanted to end our special night on a good note though it was a lot more time/effort after a long day!) Had we known what the dinner at the hotel would be like we would have just headed straight over to the main part of Lido and not eaten dinner at the hotel at all. Oh, if you do have to eat there, I would not recommend the shrimp cocktail. It comes in a pale creamy sauce that tastes just awful, and I'm NOT a picky eater at all. Oh, and that reminds me, I nearly punctured my skin opening all the other seafood we ordered - would have been nice if they'd offered some tools and extra napkins to help with this a bit. Be careful what you order! It might be a lot more WORK than the flavor makes it worth the effort! ;) Lastly, and not least, did I mention the flooding? While the bathroom and shower are new and just beautiful, the shower did not drain well and flooded the entire room and was heading into the bedroom too! My partner and I went ahead and wiped it all up ourselves and plunged the drain ourselves, but...well, we just had to laugh at our misfortune and the irony of being flooded out in Venice.
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- Also Known As:
- Buon Pesce Hotel
- Buon Pesce Venice
- Viktoria Palace Hotel Province Of Venice, Italy