My wife and checked into this hotel on a Saturday night prior to a cruise out of Venice, with a booking to stay another night after the cruise. When we found the airconditioner not working, we checked with the front desk and was told that as it was September, there was no necessity for the airconditioner as we could sleep with the window opened and in any event, there is a ceiling fan in the room. The only problems were that there were noisy late night revellers passing under our window well till past 3 am and there was only 2 speeds for the fan - off or full-blast, which makes it as noisy as the passerbys. Furthermore, the staff is extremely curt and rude. So the next morning, I asked what was their cancellation policy and was informed that as long as I give at least 3 days notice, there will be no penalty for cancellation.
I then booked ourselves another hotel for the stay after the cruise. I then emailed the hotel to cancel our booking. The hotel emailed me back to say that I had booked through a booking agency, the cancellation must be done by the agency. I then asked the agency to cancel the booking. The booking agency subsequently emailed me to inform me that tried as they could, the hotel did not allow the cancellation, clearly different from what they informed me!
However, my wife and I were so turned off by this hotel that we decided to loose 1 night's money rather than go back to this hotel. It is that bad!
- Official Description (provided by the hotel):
- A pretty hotel just a canal-hop from Venice, the Helvetia Hotel offers a break from the norm. Set down a leafy boulevard in the heart of Venice Lido, the Helvetia is a world away from your run-of-the-mill city hotel. Inside, it brims with Venetian flair and sophistication, while outside there’s a lovely flower-filled garden where you can enjoy al fresco breakfasts. ... more less
- Reservation Options:
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- Also Known As:
- Helvetia Hotel Venice
- Hotel Helvetia Province Of Venice, Italy