For those that may not wish to read this report in full, here is a brief summary:
This hotel has serious issues with guest security - there are NO staff in residence during late evening and night-time and there is free access to the hotel at all times by ANYONE off the street. Sometimes there are NO available staff during the day.
The rooms and public areas do not live up to the pictures on the web-site and give a false impression of spaciousness.
Anyone who could be deemed overweight WILL struggle to use the showers.
The beds are pretty much rock-hard.
First of all, do not be fooled by the photos on the hotel web-site which suggest that this hotel has spacious areas, the rooms absolutely do not live up to expectations.
The reception area is small with only room for 2 two seater chaise longues and the dining room is pokey with only 7 very small tables in close proximity. There is only enough room to access the breakfast food area for 2-3 people at a time and even then, you have to do a bit of a dance.
The look-out tower only has a few, dirty, worn out plastic chairs on it and certainly does not invite guests to linger.
As for the bedrooms; I booked months in advance and paid extra for a Superior room. There was nothing superior about it and when I checked the fire escape plan on the back of the door, it was actually one of the smallest on the first floor. I was able to peek into some of the slightly bigger rooms and they were not a lot bigger so I would hate to stay in a standard as for me, they would rate as substandard.
There has been mention on the forum about the tiny showers. Well here is a warning for you - tiny is no exaggeration. I am an average sized six footer and could cope with the cubicle once inside. However, they open from the corners and the gap is sooo small I could only just squeeze through, so any one that could be considered overweight WILL have a problem. (There was an emergency pull cord in the shower and my partner joked that it was for people who squeezed in and could not get out again)!
Now here is my biggest complaint and a warning to anyone who wants accommodation that is secure and gives peace of mind - Ville Delle Palme does not deliver at all on this score.
First of all, they only have one member of staff in the building during the day and NONE at all from late evening to early morning. So if you need assistance during this time - you are on your own. Worse still, they do not secure the entrance at any time, which means that during this period, anyone off the street is free to enter and roam the hotel at leisure, including the reception area where confidential details and other access may be found.
Worse still, during my stay, the solitary member of staff in the building would periodically disappear for hours at a time: One afternoon, no fewer than 3 separate guests required assistance for various reasons, including one couple not being able to access their room and he could not be found anywhere. It is bad enough having no staff during the night but any hotel that has no available or visible staff during the day is seriously lacking in service levels.
When we asked to leave our cases for a couple of hours on our last day, they were left in the open area beside reception. Guess what, when we returned later, no sign of any staff. Our cases (along with that of another guests) were in full view and available to anyone who could have walked in off the street with opportunistic criminal intentions.
Having been to Venice central on more than one previous occasion, we have had better hotels for less money, so in Lido, you should have no problem finding even better still. Do your homework better than I did (my only excuse - being fooled by the photos) and you will find better value for money elsewhere.
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- Also Known As:
- Villa Delle Palme Hotel Venice
- Hotel Delle Palme
- Delle Palme Hotel
- Villa Delle Palme Province Of Venice, Italy