I initially had booked this hotel in April 2012 for our stay in August. I checked up on my reservation a few weeks before we left on our holiday only to notice the rate was different ( yes, higher) than what I was quoted. After two phone calls, one to the 1-800 holiday inn number and one to the hotel directly, I was told nothing could be done until I show up there. Nice. That's reassuring. ( Not ) I would like to be assured that the rate I booked ( $239 a night with stay n play package) would be guaranteed to me, instead of the $309 a night they were now showing on my reservation. I called around Coeur D'Alene to look around and potentially have another room ready for me if this one didn't work out. ( I had til 6 to cancel the other room ) Upon my arrival, I discussed this problem and the front desk girl immediately brought out Dick.... the hotel manager. He told me that not only is the rate I've been quoted not currently what they have on their records but that I will not be receiving the 2 King bed Suite as I booked online back in April too. Oh Great... I asked what kind of room WILL i be gettting?? 2 Queen. And it certainly wasnt a suite. It was a room. I asked him if he's going to fix the rate problem and he showed me how if he charges me one night at 309 and the other night at 189 it will balance out. What a gong show. I told him if we can't agree to this rate that I was quoted, BY THEIR HOLIDAY INN EXPRESS website?!?! then I could continue to the next hotel I had on backup. He told me to do whatever I would like. Nice. Nice reassurance that he'd like my business. Ughhh. Anyway, the total price of my two nights stay was similiar to what I was quoted. I think he felt that since we saw the ammenties of the Triple Play park he had us and we were'nt going to go elsewhere. Wrong. If the price wasnt going be be agreed upon, we'd have been in Coeur d'Alene.
However, our room was nice, standard. We had to switch beds with our daughter after the first night ( uncomfortable!) but the room was sufficient. Yes, you have to get to breakfast early, just to get a seat! The line up was lonnng, good thing the olympics were on! Very Very limited selection for those with Celiac Disease. I had to bring down my own cereal and bought a yogurt from Walmart, as Holiday Inn Express ran out and I didnt feel like eating a bruised up banana. Just a suggestion to Holiday Inn.... consider providing a gluten free cereal. Thanks!
Overall, great location and at the time we were there we enjoyed very little crowds over in the waterpark area of Triple play.
Although the room rates are higher than you would normally pay for a HI Express, enjoy the benefits of some good ol' family fun at Triple play and you'll feel like you got your money's worth!
- Official Description (provided by the hotel):
- The Triple Play Resort Hotel & Suites is North Idaho's most unique hotel. Year round fun is available by walking across the enclosed sky bridge right next door to Raptor Reef Indoor Water Park and Triple Play Family Fun Park (both at additional cost). The Triple Play Resort Hotel & Suites is only minutes away from shopping, hospital, Silverwood, Coeur d'Alene Lake, Hayden Lake, Coeur d' Alene Resort Golf Course, Avondale Golf Course and downtown Coeur d'Alene. Excellent skiing choices are in any direction and easy to get to from the Triple Play Resort Hotel - choose from Schweitzer Mountain, Mt Spokane, Lookout Pass, Silver Mountain or 49 Degrees North . Find out more about our one of a kind rooms including those with bunk beds, some with fireplaces, and Jacuzzi tubs and even hard to find 2 room family suites that can accommodate up to 8 people provide perfect comfort for families and business travelers alike. We are 100% non smoking and provide Express Start hot buffet breakfast to all guests daily. All rooms are equipped with DVD player, microwave, refrigerator and high-speed Internet access. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hayden-Coeur d`Alene North Hotel Hayden
- Holiday Inn Hayden
- Hayden Holiday Inn