Booked the Holiday Inn and Express specifically to have access to the water park - Raptor Reef. As our stay here last year was quite good, I decided to go back again. The room was comfortable, great location, clean and great service - who wouldn't go back! I am always happy staying at Holiday Inn's and am a Priority Club Member, which unfortuantely, means absolutely nothing here.
We knew that it was too early to check in, but went to the front desk to advise them that we were here and to ask if we could have the same room (or in the general vacinity) of the room we had on our previous stay. The girls at the desk seemed great and said that there would be no problem that they couldn't tell us the room number but would put us in that same room - bottom level with sliding door to outside. I went back throughout the day hoping that the room was ready - 2:00 p.m. not ready. There was a staff shift change at my next check at 3:00 p.m room still not ready, again at 4:30 and this time the clerk indicates that he will check to see if the room is ready. Yes he says it is ready, but it is not the room that we waited all day for. I indicated that the girls said they would reserve that room for us. He hummed and hawed and looked through available rooms on the computer for 5 minutes or so, then finally gave us the room that we requested. I still don't know what the issue was or why I got the run around. I just took the keys - am still bewildered by it all!
Will definitely think twice about staying here again!
- Official Description (provided by the hotel):
- The Triple Play Resort Hotel & Suites is North Idaho's most unique hotel. Year round fun is available by walking across the enclosed sky bridge right next door to Raptor Reef Indoor Water Park and Triple Play Family Fun Park (both at additional cost). The Triple Play Resort Hotel & Suites is only minutes away from shopping, hospital, Silverwood, Coeur d'Alene Lake, Hayden Lake, Coeur d' Alene Resort Golf Course, Avondale Golf Course and downtown Coeur d'Alene. Excellent skiing choices are in any direction and easy to get to from the Triple Play Resort Hotel - choose from Schweitzer Mountain, Mt Spokane, Lookout Pass, Silver Mountain or 49 Degrees North . Find out more about our one of a kind rooms including those with bunk beds, some with fireplaces, and Jacuzzi tubs and even hard to find 2 room family suites that can accommodate up to 8 people provide perfect comfort for families and business travelers alike. We are 100% non smoking and provide Express Start hot buffet breakfast to all guests daily. All rooms are equipped with DVD player, microwave, refrigerator and high-speed Internet access. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, TripOnline SA, Cancelon, Evoline ltd and 5viajes2012 S.L. so you can book your Triple Play Resort Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hayden-Coeur d`Alene North Hotel Hayden
- Holiday Inn Hayden
- Hayden Holiday Inn