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“Needs some upgrading”

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Shilo Inn Suites Hotel - Idaho Falls
Ranked #15 of 24 Hotels in Idaho Falls
Reviewed 1 November 2013 via mobile

We were put in a decent room. However, the room jad a musty smell as we walked in. Thank goodness me wife remembers the air freshner... The room has has upgrades, but there is molding torn from counters and the toilet was absolutely disgusting. Don't know if it was rust stains or what, but it looked like someone had a themal nuclear reaction in it. Beds were very comfortable and the heater worked fine.

  • Stayed: October 2013
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Thank Misterbunns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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259 - 265 of 395 reviews

Reviewed 9 October 2013

We stayed here for one night and overall, enjoyed the stay. The rooms, halls, lobby etc were all clean and well presented. The outside looks a bit tired and could use some clean up and repair. The pool area is large and my kids loved swimming, however, this area also needs some attention (lots of broken and missing tiles). The rooms were very comfortable and well decorated (my husband was a bit disappointed with the old style box TV, and I admit with the nice upgrades they have done, seems like that was overlooked). The breakfast was delicious and better than most hotels. Location was super convenient. All the staff was very helpful and friendly.

  • Stayed: October 2013, travelled with family
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Thank Jekela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, General Manager at Shilo Inn Suites Hotel - Idaho Falls, responded to this reviewResponded 16 October 2013

Dear Jekela,

We appreciate you taking the time to review your recent stay with us at the Shilo Inn Idaho Falls and glad to hear you enjoyed your stay. As the new General Manager of the Idaho Falls property, I appreciate all feedback from guests. We are currently in the process up upgrading our rooms and slowly changing the TVs to flat screens. We are also working on upgrading certain common areas of the hotel as well. We look forward to welcoming you back as our guests, and we’ll see to it you have a room with one of our new flat screens.

Thank You,

Rebecca Andersson
General Manager

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Reviewed 27 September 2013

The staff is great--pleasant, helpful, friendly--customer service is obviously a focus. The bed and pillows are excellent. The hotel itself must have been beautiful in its day but is showing serious signs of aging. The room was definitely at one time a smoking room, because the smell continues to linger. The rooms are huge, but it's apparent that cutbacks are in place. We had to ask for additional coffee daily since only one coffee packet was left each day, and we were told they were running low. The basic room cleaning was done, but the table in the room was anything but clean. Breakfast was okay. The price is comparable to newer nearby facilities and Shilo's are typically pretty consistent. We will more than likely find another location on the next trip.

  • Stayed: September 2013, travelled on business
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Thank BarbaraD590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, General Manager at Shilo Inn Suites Hotel - Idaho Falls, responded to this reviewResponded 2 October 2013

Dear BarbaraD590,

We appreciate you taking the time to review your recent stay with us at Shilo Inn Idaho Falls. As the new General Manager of this Shilo Inn property I appreciate all guest feedback. Customer service is our main focus; however, as the new manager, I am also making sure that we have all the supplies needed to make our guest’s stay enjoyable. I do apologize that we were running low on coffee during your stay. We are also excited to let you know that we are in the process of upgrading many areas of the hotel and invite you back to see the changes we are making.

Sincerely,

Rebecca Andersson
General Manager

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Reviewed 2 September 2013

Have stayed at the Idaho Falls Shilo Inn a few time in the past with great results. I had a coupon from the Shilo Inn that was honored. The pool is great, Breakfast is better than most. That night they had a DJ spinning dance music with a fairly good local crowd. The one disappointment was that our room's A/C unit didn't work on that Hot July night. This place needs some updating in the near future. Hopefully that wiil happen before we go back next year.

  • Stayed: July 2013, travelled with friends
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Thank Tbuttars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Shilo Inn Suites Hotel - Idaho Falls, responded to this reviewResponded 19 September 2013

Dear Tbuttars,

Thank you for taking the time to review your recent stay with us in Idaho Falls. We are glad to hear that you enjoyed your stay. Maintenance has been working hard in making sure everything in all the rooms are in working order. We are also in the process of upgrading some areas of the hotel. We look forward to welcoming you back next year to see the changes we have made.

Regards,

Rebecca Andersson
General Manager

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Reviewed 30 August 2013 via mobile

What's that terrible smell? It smells like smoke in the room, eventhough the hotel is non smoking. It's a really disgusting smell, which makes you wanna leave every moment.
There was a dog in the swimming pool.
This hotel is really a waste of money! STAY OUT!

  • Stayed: August 2013
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2  Thank BeschP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Shilo Inn Suites Hotel - Idaho Falls, responded to this reviewResponded 19 September 2013

Dear Captain_obvious69,

Thank you for taking time to review your stay with us and I apologize for the issues you encountered during your stay. The hotel is in the process of upgrading and deep cleaning areas of the hotel. As the new General Manager of Shilo Inn Idaho Falls these issues are being addressed and I appreciate your feedback.

Regards,

Rebecca Andersson
General Manager

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Reviewed 19 August 2013 via mobile

Clearly lost his momentum with time. 1970 look. Price on the upperside of his class, but has a beautiful location/view, when you have a lake/river room. + walking distance from the very good restaurant Jakers (also open on Sunday).

  • Stayed: August 2013
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Thank Erwin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Shilo Inn Suites Hotel - Idaho Falls, responded to this reviewResponded 19 September 2013

Dear Erwin H,

Thank you for taking the time to review your stay with us. We do have a great location on the Snake River and a convenient access to the river walk as well as many good local restaurants. We are currently working on upgrading some areas of the hotel and would love to have you back to see the changes we are making.

Regards,

Rebecca Andersson

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Reviewed 18 August 2013

It's true that the Shilo Inn is not for you if you're looking for something Ritzy however the location is great, the rooms are big, and there are some breathtaking views! I stay at the Shilo whenever I make a trip to Idaho Falls for a couple of reasons: the front desk staff has always been friendly, the pool is open 24/7--2:00am swims are the best!, their breakfast is tasty, and the location couldn't be better--you're not in the busy hustle and bustle but you are close enough to where it's not a hassle to go out and do things.

Room Tip: Get a room facing the river on the third floor
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  • Stayed: April 2013, travelled with family
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1  Thank jessier1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shilo I, Manager at Shilo Inn Suites Hotel - Idaho Falls, responded to this reviewResponded 19 September 2013

Dear jessier1994,

Thank you for taking the time to share the experience of your stay with us. We are glad to hear you enjoyed your stay at our Idaho Falls location and were able to take advantage of our 24 hour pool as well as our complimentary breakfast. We look forward to welcoming you back as our guest.

Regards,

Rebecca Andersson
General Manager

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Additional Information about Shilo Inn Suites Hotel - Idaho Falls

Address: 780 Lindsay Blvd, Idaho Falls, ID 83402-1822
Region: United States > Idaho > Idaho Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 24 Hotels in Idaho Falls
Price Range: £66 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Shilo Inn Suites Hotel - Idaho Falls 2.5*
Number of rooms: 162
Official Description (provided by the hotel):
When your plans take you to the breathtakingly beautiful Idaho Falls, be sure to stay at the full service Shilo Inns Suites Hotel. Some of the 161 spacious guestrooms and suites overlook the picturesque Snake River. Guests of the hotel are within easy walking distance to the falls and downtown. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Hotel Idaho Falls
Shilo Inn Idaho Falls
Idaho Falls Shilo Inn

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