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“Pleasantly surprised”

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Shilo Inn Suites Hotel - Idaho Falls
Ranked #16 of 24 Hotels in Idaho Falls
Langley City, Canada
Level 4 Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Pleasantly surprised”
Reviewed 12 August 2014

I'm not usually a fan of the Shilo Inn's but I thought this stay was very nice. Upon arrival there was a bus of people about to come in and the reception obviously wasn't in the friendliest of moods, a please or thank you would have been nice and a smile would have been welcoming. The room was large and spacious, was't a view room but we didn't choose one. We walked to the restaurant right next door and had a great meal. The bed was ok, not super plushy but better than expected. Location was really nice along the river but mosquitoes out in force. Breakfast was also great and our server was super sweet.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank JoyMarieJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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368 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (82)
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English first
Ennis, Montana
Level 4 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 August 2014

This hotel is clean and pretty average. Rooms are a bit older but if you are just sleeping here it's fine. However if you require a couple of extras forget about it. The staff is very friendly and fantastic at politely telling you no. We asked for an early check in as we were booked with a wedding group and check in is at 4 and the wedding started at 5. Answer = No. We asked if we could swim in the pool while we waited for check in. Answer = No We asked if their airport shuttle could take 10 of us to the wedding located 500 yards away from the airport. Answer = No When I offered to tip the driver I was told if we pay $20 per person. My answer = No Last fall we stayed in Idaho Falls at another hotel and had similar requests and that hotel was very accommodating. I can guarantee we will go back to the other hotel and never stay here again.

  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank TravelCandyV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surprise, Arizona, United States
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 August 2014

We checked into this hotel but the environment in the lobby area was very outdated and not welcoming at all. Definitely needs some upgrades. Our room was OK, we were tired from traveling all day and looked forward to a relaxing evening with dinner. We did not want to leave the hotel for dinner and chose the restaurant in the hotel. Bad, Bad, Bad. This is another area that needs attention. The seats in the booth where we sat were ripped, and the stuffing was coming out of it. The wait staff were not trained and did not do well in dealing with the public. The food was terrible, the salmon we chose was dried out, but at that point we just figured it was not worth the hassle to complain. Definite no in returning.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Margaret P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milford Kansas
Level 5 Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 August 2014

Shilo has always been our go to for family trips to see the grandparents. We have been coming for 30 years. This time we feel the hotel is slipping.
The central location is excellent, but the common areas are becoming very run down. The rooms are huge and quiet, but it is over run with tour buses.
The pool was cold, but the walk on the river was beautiful.
We love the Shilo. We hope it gets a facelift!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ja B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level 5 Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 August 2014

My 6 year old daughter refers to this as "the nice hotel we stayed at on our trip." I am inclined to agree. The hotel was very clean. It is not a fancy big city hotel with an excess of staff there, but the people at the desk were polite and pleasant. I imagine if everyone showed up to check in at once there'd probably be a wait but we arrived later in the evening and didn't have any problems. The room was large and had a kitchenette like area. The hotel is relatively close to grocery stores so we were able to stock up for our journey to Yellowstone the next day. Breakfast in the morning was better than I expected. I'd definitely recommend this place if you need somewhere to break up a drive, which is what it seemed like many guests use it for.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeni H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2014

Tried to check in at 2:30. Told that it would be 20 minutes. No problem. 20 minutes turned into an hour. Then an hour and a half.

Finally at 4pm waited an additional 30 minutes in a gigantic line to actually check in only to be told the room still wasnt ready despite it was half an hour after check in time.

One older receptionist was curt and not friendly. The other was at least trying. We were not the only ones in this situation and customers were grumbling while waiting in line about the wait time required for check in.

The older receptionist started ranting about the maids instead of taking ownership. Customers started turning away and leaving as many rooms were not ready when they were supposed to be.

No manager was to be seen despite asking for one repeatedly. As far as I can tell that staff were left to fend for themselves. It seems like on a Saturday night you would have a manager around, but hey what do I know.

When we finally checked in the bathroom was not clean and there were still dirty wet towels on the floor. Awesome.

I will not ever ever ever ever ever ever ever stay here ever again, and I encourage you to do the same.








  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kazbob48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Idaho Falls hotels

Vancouver, Washington, United States
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 July 2014

The room was large but the bed was not very comfortable. Good location and the staff was friendly however the outside and common areas of the property and very dirty and in disrepair. Very nice location next the the Snake River

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Kathy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shilo Inn Suites Hotel - Idaho Falls

Property: Shilo Inn Suites Hotel - Idaho Falls
Address: 780 Lindsay Blvd, Idaho Falls, ID 83402-1822
Phone Number:
Region: United States > Idaho > Idaho Falls
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 24 Hotels in Idaho Falls
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Shilo Inn Suites Hotel - Idaho Falls 2.5*
Number of rooms: 162
Official Description (provided by the hotel):
When your plans take you to the breathtakingly beautiful Idaho Falls, be sure to stay at the full service Shilo Inns Suites Hotel. Some of the 161 spacious guestrooms and suites overlook the picturesque Snake River. Guests of the hotel are within easy walking distance to the falls and downtown. Children 17 and under always stay free with an adult at Shilo Inns. Dogs welcome with nominal fee. ... more   less 
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Also Known As:
Shilo Hotel Idaho Falls
Shilo Inn Idaho Falls
Idaho Falls Shilo Inn

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