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Holiday Inn Express Hotel & Suites Idaho Falls
Ranked #10 of 24 Hotels in Idaho Falls
Eugene, Oregon
Level Contributor
79 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Good hotel”
Reviewed 26 July 2014

We stayed there on a road trip through Washington, Idaho and Montana. While not the newest of the hotels we stayed in, it was well maintained and very clean. The staff were friendly and helpful. What more could you want? It is a ways from the freeway, but not that far, and you would never find it just driving down the freeway. We were pleased staying there.

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Harold G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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271 reviews from our community

Traveller rating
    183
    65
    13
    5
    5
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86
64
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52
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Salt Lake City, Utah
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

Staff was extremely helpful. Room was very clean. Location is great. Easy access to Highway 20. Breakfast was excellent. Lots of healthy options (wheat breads, sugar free syrups, Greek yogurts, oatmeal, turkey sausage) and not-so-healthy :) (cold cereals, cinnamon rolls). We needed a crib and it was already set up when we arrived. There were disposable plates, cups, utensils to use in the room. And the chocolate macaroons were unbelievable. Any chance we could have the recipe? Would definitely stay there again.

Room Tip: The suite has a hide-a-bed which allowed a somewhat large family to have plenty of beds!
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank T C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 July 2014

This was probably the nicest and friendliest HI Express we've stayed at. We stayed one nite on the way to Yellowstone and 4 nights on the way back from Yellowstone. The Hotel is not too far from the InterState and very conveniently located across from the Grand Teton Mall and most of the standard restaurants (including Red Robin) within 4 or 5 blocks, to include a Diner next door. The staff greeted us, was ever helpful with directions and restaurant recommendations and faxing, and upgraded us to a larger, more spacious room with our Platinum card. The entire facility was nicely decorated and clean, the Breakfast was great, with pretty much something for everyone, including sausage and biscuits and cinnamon rolls.

  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank ken07641
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie F, Director of Sales at Holiday Inn Express Hotel & Suites Idaho Falls, responded to this review, 16 July 2014
Thank you so much for staying with us and for being a loyal IHG Rewards Club member! Getting to meet so many great and interesting people is one of the best parts of our day. We look forward to seeing you on your next visit to Idaho Falls!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahwatukee, Arizona, United States
Level Contributor
400 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed 30 June 2014

We really enjoy Holiday Inn Express when traveling through the smaller towns of America on a road-trip. Still I have never done a Trip Advisor review on a Holiday Inn Express. Why? Aren’t they all pretty much similar? Well, yes and no. The designs are often somewhat different, although very similar. What is different is the staff. In some locations the staff is so-so and in other locations they are great.

The Holiday Inn Express in Idaho Falls has a great staff. From the moment we walked into the hotel they made us feel welcome. We felt this warmth from any staff member that we ran into.

Our room was beautiful and probably was the nicest room that we have had in this chain. Of course, they are located in a beautiful small town and that did not hurt the ambience.

The breakfast room was very delightful. While the breakfast offering was similar to other Holiday Inn Express locations, the décor of the room gave it an edge.

The hotel is nicely located and thus very convenient for restaurants, shopping, medical and whatever! Should we be back in Idaho Falls in the future, this is where we will stay.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Texas
Level Contributor
117 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 15 June 2014

Unknowingly we booked a room in Idaho Falls on the weekend of a Little League tournament. There were kids everywhere and the hotel had overbooked. The staff was a little crazy and we wound up in the wrong room--one that hadn't been cleaned.

The desk personnel got this problem straightened out as well as problems other people checking in were having, but it was hectic. There needed to be more staff on hand--two just were not enough.

My laptop computer crashed on the way and I needed to transfer some pictures using the business center. The CPU was locked up (understandable) and the desk clerk told me she could not unlock it on her manager's orders. I asked her to call her manager and get permission for me to utilize the card reader on the CPU. She did so, got permission, then stayed with us while I got the pictures transferred. Most helpful and thank you, Trevyan!

Another problem we had was a noisy air conditioner, and this is frequently true in Holiday Inn Express rooms. It kept coming on and turning off with an annoying sound and I couldn't get the fan to run all the time and still cool.

We were given a room with a hot tub, but the stopper plug didn't fit. This was no problem for us since using a hot tub isn't a priority, but it could be for someone else expecting everything to work.

This isn't a bad place to stay, but I felt the manager let her staff down and the air conditioner could have been better.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dixie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie F, Director of Sales at Holiday Inn Express Hotel & Suites Idaho Falls, responded to this review, 18 June 2014
Dear Dixie,
Thank you so much for your 4 star rating on Tripadvisor. I appreciate your positive comments about Trevyan and other members of our team. I apologize for the error of sending you to an unprepared room and the inconvenience of our business center. I am so happy Trevyan was able to assist you. I hope you will return to our property again in the future and give us the opportunity to earn 5 stars. Your feedback is vital to our success and helps us become better for all of our valued guests! Thanks for taking the time to share your experience!
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Level Contributor
1,342 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
Reviewed 14 June 2014 via mobile

The beds were comfortable and the rooms were clean.

Basically about what you expect at Holiday Inn Express.

Staff was welcoming and friendly.

Not bad really but I felt 160 foe a room at this kind of hotel with no real common area amenities is way above the norm.

Stayed June 2014, travelled as a couple
Helpful?
Thank TAMAN1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InnTrusted, Public Relations Manager at Holiday Inn Express Hotel & Suites Idaho Falls, responded to this review, 7 July 2014
TAMAN1951-

Thank you so much for taking the time to review the Holiday Inn Express & Suites in Idaho Falls. We are happy to hear that our staff gave you a friendly greeting. We appreciate your feedback regarding our rates. We truly appreciate your willingness to share your experiences with other travelers and truly appreciate having you as our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Battleford, Canada
Level Contributor
281 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 4 May 2014

Great desk staff person who made us feel as though we really were welcome and not just another guest to smile at. Regrettably, I failed to record or remember her name. In addition to being pleasant, she went out of her way to help us find adequate parking for our motor home (It was freezing outside).

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reklaw252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie F, Director of Sales at Holiday Inn Express Hotel & Suites Idaho Falls, responded to this review, 15 May 2014
Thank you so much for staying with us at the Holiday Inn Express & Suites in Idaho Falls! We are so glad you had a great stay with us. One of our favorite things is meeting new people each day and warmly greeting our returning guests. We certainly hope you will visit us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Idaho Falls

Property: Holiday Inn Express Hotel & Suites Idaho Falls
Address: 2270 Channing Way, Idaho Falls, ID 83404-8012
Phone Number:
Region: United States > Idaho > Idaho Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Romantic Hotel in Idaho Falls
#11 Family Hotel in Idaho Falls
#11 Business Hotel in Idaho Falls
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Idaho Falls 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The Holiday Inn Express & Suites in Idaho Falls is located on the East side of Idaho Falls.The Grand Teton Mall, Eastern Idaho Regional Medical Center, and Mountain View Hospital are all within walking distance. Our location is ideal for just about everyone! We are surrounded by several great restaurants and entertainment, such as the Edwards Grand 14 screen theater, TSR raceway and Gameworld. We are just a short distance drive to the beautiful Idaho Falls Snake River Falls, the Idaho Falls LDS Temple, Eastern Idaho Technical College EITC, BYU Idaho, Mountain River Ranch, Heise Hot Springs, and the Idaho National Laboratory. If you're looking for an adventure then spend the day at Yellowstone Bear World, the Craters of the Moon State Park, Yellowstone National Park, Grand Targhee, the Grand Teton National Park, and Jackson Hole Wyoming. Our hotel features include: complimentary Express Start Hot Breakfast Bar, 24-hour indoor pool and spa, free high speed Internet access wired and wireless, and a Fitness center on site along with free passes to Apple Athletic Club. Visit Idaho Falls, Idaho and Stay Smart at the Holiday Inn Express & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Idaho Falls
Holiday Inn Express Idaho Falls
Holiday Inn Idaho Falls
Idaho Falls Holiday Inn

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