We have received great customer service from Zach, your front desk staff. We had come in an hour early to check in and there was a girl working the desk at the time. She said we would have to wait until 3 o'clock when the maids told her which rooms were available, we had reservations and explained to her what type of room we wanted.We went out to the car to get some items prior to checking in, evidently her shift was over and she left. When I got back to the lobby, Zach was there. We asked if she had explained anything to him and he said no, but he quickly took care of us and got us an awesome room, with a pleasant attitude, smiling and caring. What could have been a terrible customer service experience for us, ended up the best customer service we have ever received. I would highly recommend that hotel management acknowledge Zach as it is unusual to find staff with his great attitude. Thank you
The room is awesome too, and has exceeded our expectations.
- Official Description (provided by the hotel):
- Overlooking the Snake River, the Hotel on the Falls is minutes from the Museum of Idaho, Eagle Rock Art Guild, Tauphaus Park Zoo, University Place at Idaho Falls, Idaho Falls Regional Airport, Downtown Idaho Falls, is an hour's drive from Craters of the Moon National Monument and 2 hour's away from Yellowstone National Park. This Magnuson Hotels affiliate offers first class amenities including, hot tub, fitness facilities, free wireless internet access, and pets are welcome at a minimal fee. ADA services are also available. All rooms feature free wireless internet access, cable TV, Closed Caption available, air conditioning, alarm clock / radio, free local calls, hairdryer, microwave, mini-fridge, coffee maker, and iron and board. Stay in our Premium Tower Rooms and enjoy our view of the Snake River and Falls. ... more less
- Reservation Options:
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- Also Known As:
- Idaho Falls Red Lion
- Red Lion Idaho Falls