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“Great breakfast, great jacuzzi”

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Best Western Plus Cottontree Inn
Ranked #7 of 24 Hotels in Idaho Falls
Certificate of Excellence
Lehi, Utah
Level 3 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great breakfast, great jacuzzi”
Reviewed 28 August 2012

Nice place, good service, REALLY NICE pool and jacuzzi!. Bed was comfortable, room was good sized and comfy. REALLY good breakfast. Pretty close to but not within sight of Snake River. The only thing I can complain about is that the room did not have a fridge/microwave. They are available for more money, but for the price paid, I think they should already be included.

Room Tip: We were on the 3rd floor and I thought it was the best place to be.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this review, 10 September 2012
Thank you for your kind comments about our hotel. I did read that you did not have a Fridge. All of our rooms have a mini fridge in the cabinet under the TV's. We are in the process of getting microwaves for all the rooms and do have some availible apon request at the desk and the only extra charge would be to move to a full kitchen room.
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586 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2012

The hotel looked ok when we arrived, but that's where it all went downhill.. very crowded and barely any parking. BEWARE, if you ask for a non smoking suite room like we did ,they might stick you on the 2nd floor where they have smoking rooms.The hallway reeked of smoke. When we got to our room it smelled a little better, however the room was dirty, the bathroom wasn't cleaned..dark marks on the tub floor. The "kitchen" was something out of a 50's movie.. old, dated appliances and very dusty, plus none of the doors would shut or lock..we were so tired we just went to bed. In the morning the stench of smoke permeated our room. My kids started sneezing.. We tried to get out as fast as we could to go to breakfast. They ran out of everything.. bacon, coffee, biscuits.. eggs were the worst watery thing... even water.. How in the world can you run out of water!!!! Walking back to our room we were again accosted by the stench of smoke mixed with this horrid perfume..an attempt to cover up the smell.. Told the front desk and they pretty much said all smoking rooms were on our floor and next to our room and she couldn't do anything about it. Why would a hotel bother only having 4 smoking rooms, and why put them right in the middle of the hotel next to non smoking rooms!!!!!!!!.bad design, bad rooms, bad service. That is the last time we will ever, and I mean ever stay at a BW!!! Hamptons, Resident Inns, Hiltons any place will get my buisness, not here.

  • Stayed August 2012
    • Value
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Helpful?
1 Thank beautysky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this review, 21 August 2012
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Thanks,

General Manager
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Henderson, Nevada
Level 6 Contributor
85 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 20 August 2012

We booked our stay at this hotel through Hotwire. The hotel is very clean and the staff are all very friendly. We asked about an early check-in and they said they'd be happy to check us in as soon as our room was ready which it was at 11:00 a.m. as promised. The continental breakfast was very good with many choices including scrambled eggs, bacon, biscuits, potatoes, cereal, fruit, yogurt, waffles and more. They have a really nice indoor swimming pool. We stayed in room 200 and it was very clean with a comfortable bed. The only issue was the person above us who sounded like they purposely stomped their feet and weighed over 300 lbs. walking around. The hotel is conveniently located with many attractions and restaurants nearby. We walked to the Snake River which was about 200 yards away.

Room Tip: Rooms on the 3rd floor and in the southeast corner are quieter.
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  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this review, 21 August 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thanks,

James Spatig
General Manager
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Idaho, USA
Level 6 Contributor
133 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 17 August 2012

We did a last second trip to Idaho Falls and lucky for us we got a good price. Much better hotel than the Shilo a few doors down. The front desk staff was quick, polite and gave us good information upon check in and out. The room was large, clean and looked to be recently upgraded. The bed was very comfortable and everything was in good working order. Included was the basic breakfast buffet. There are many restaurants nearby like Sandpiper, Jakers, and Applebees, which is a plus so you don't have to drive. The location is beautiful with the greenbelt and Snake River behind the hotel. The interstate is close by but you can't hear it. We will stay here again in the future.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank LeslieIdaho_USA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this review, 21 August 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thanks,

James Spatig
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, AZ
Level 6 Contributor
204 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 11 August 2012

Nice people, everything worked fine. Really nice big room. Only problem was rattling Refrig . Note there are TWO Best Westerns within a few blocks of each other with confusingly similar names. Slow check out )$$&@; computer crashed when I showed up, as usual

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bird-Fanatic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this review, 21 August 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thanks,

James Spatig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
White Rock, Canada
Level 6 Contributor
133 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 11 August 2012

Actual rating = 2.5

The Cotton Tree Inn is a fairly typical Best Western, there is nothing terrible and nothing great to say about it. The rooms are clean, decently sized and well equipped. The staff we dealt with were professional. The included breakfast and breakfast room are both good but not memorable. The staff member working in the breakfast room IS very friendly and efficient, a nice change from some of the "free" breakfast hotels. The indoor pool area is above average. Often the advertised room rates at Best Western properties can be stunningly high, try a discounter. Our 2.5 star, $59 bid with Priceline (for a week night) was accepted and we had no problem getting a room with 2 beds. There are few good family friendly restaurants within walking distance.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank protravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this review, 21 August 2012
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thanks,

James Spatig
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Provo
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2012

We booked on Hotwire what was supposed to be a 3 1/2 star. Big disappointment! I had stayed at this hotel once before and did not want to stay again. BOTH times we have been assigned this hotel by Hotwire, the bathroom fan has been very noisy. The first time, the TV was the old style--not flat screen. This past visit, at least the TV was a big improvement.

Most recently, we checked in at about 4:00 p.m. and was told that when we book with Hotwire, we do not get any choice in the number of beds in the room. We are two older sisters who both have backs that cannot sleep on the hide-a-bed that was in the room with only one bed. Tough luck with a Hotwire reservation.

Location of the hotel is about as far away from the Idaho Falls hospital as any of the hotels. it is located right next to the freeway.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KarlaProvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this review, 10 August 2012
Thanks For your feedback on the hotel. At Best Western we always welcome your feedback so that it gives us direction for improvement. I am glad to see that you enjoyed the new Flat screen TV's and am sorry thta you did not get the room selection that you needed. Our location is on the west side of town next to the Interstate and not as close to the hospital as you need.
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Additional Information about Best Western Plus Cottontree Inn

Property: Best Western Plus Cottontree Inn
Address: 900 Lindsay Blvd, Idaho Falls, ID 83402-1818
Phone Number:
Region: United States > Idaho > Idaho Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Idaho Falls
#9 Business Hotel in Idaho Falls
#9 Romantic Hotel in Idaho Falls
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Cottontree Inn 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Best Western Plus Cotton Tree Hotel Idaho Falls
Best Western Idaho Falls
Idaho Falls Best Western

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