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“Room's carpet was dirty as well as the elevator, but bed was comfortable”

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Best Western Plus Cottontree Inn
Ranked #6 of 24 Hotels in Idaho Falls
Certificate of Excellence
Reviewed 6 August 2013

Our room and bathroom were cleaned except the maid forgot to vacuum the carpet especially behind chairs. Found lots of dust. The room was quiet as traffic noise went, but people upstairs constantly walked back and forth with lead feet! Bed was comfortable except the sheet was way too short we kept pulling it from each other. The scrambled eggs were cold and tasted artificial. Close to the river walk, falls, Outback and Dennys.
The elevator floor and carpet needed cleaning!

Room Tip: Ask for a room towards the back that faces a business that is no longer.
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  • Stayed: July 2013, travelled on business
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Thank gemgirl612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this reviewResponded 8 August 2013

Dear Guest,

Thank you for taking the time to tell us of your satisfaction with our accommodations and
service during your recent stay at our Hotel. We certainly enjoyed having you with us.
I am sorry to hear that the room carpet was not cleaned and the breakfast eggs were cold.
We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Idaho Falls. We look forward to your return.

Thank you,

General Manager
James Spatig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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461 - 467 of 627 reviews

Reviewed 6 August 2013

We were here for just one night and we picked a good one. The front desk had everything ready when we walked in. A few initials and a signature and we had our room key. The clerk was nice enough to tell us where their luggage carts were without us having to ask. I liked that they had a second entrance very close to the elevators and that you didn't have to go through the lobby to get to your room.

The room was large and comfortable. The sink is outside the toilet and shower area which allowed two people to get ready at the same time. The bed and pillows gave a good nights sleep. One other thing I like was the shelf in the closet area, made a nice place to sit a bag. They also have a very large desk in the room with a bonus -- extra plugs so you can plug in your devices for charging. It was nice not having to unplug something, or charge your phone or other device in the bathroom.

Breakfast in the morning was quite good. Lots of choices. I loved the real plates and silverware, made me feel at home.

  • Stayed: August 2013, travelled as a couple
    • Value
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Thank solartj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this reviewResponded 8 August 2013

Dear Guest,

Thank you for taking the time to tell us of your satisfaction with our accommodations and
service during your recent stay at our Hotel. We certainly enjoyed having you with us.
Thank You for your kind comment about our hotel and Staff.
We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Idaho Falls. We look forward to your return.

Thank you,

General Manager
James Spatig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2013

Room smelled liked mildew, TV reception was horrible including the widely advertised free HBO. Out of the three hotels we stayed in, this was the only one that actually charged me for my dog, I can understand a deposit, but an extra 15.00 for a dog each night that was better trained than most children.

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Colleen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this reviewResponded 8 August 2013

Dear Guest,

Thank you for taking the time to tell us of your satisfaction with our accommodations and
service during your recent stay at our Hotel. We certainly enjoyed having you with us.
I do want to apologize about the TV reception and the pet friendly room that you stayed in. We do charge $15 per fee to keep maintenance on the pet rooms, with cleaning the carpets to disinfecting them.
We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Idaho Falls. We look forward to your return.

Thank you,

General Manager
James Spatig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2013

Was very pleasantly surprised to find this room at this rate (2 queens/$93) in mid-summer. The room was very clean, beds more than satisfactory, breakfast (though noisy) quite adequate with hot eggs, sausage, biscuits, fruit, yogurt & other normal breakfasty type items. Staff all very polite & welcoming. Wi-Fi worked 100% of the time with no drops. Indoor pool & spa (while not used) appeared clean.

In short, this is the way a mid-priced property should present itself. No complaints from this normally picky, grumpy old guy. Keep up the good work folks, we'll be back!

Room Tip: Can't go wrong here.
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  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this reviewResponded 2 August 2013

Dear Guest,

Thank you for taking the time to tell us of your satisfaction with our accommodations and
service during your recent stay at our Hotel. We certainly enjoyed having you with us.
Thank You for your kind comment about our hotel and Staff.
We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Idaho Falls. We look forward to your return.

Thank you,

General Manager
James Spatig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2013

This hotel has comfortable beds, good rooms and a great breakfast. Right behind is the the river with a walking path to the falls and is absolutely beautiful. It's also close enough to the freeway to be easily accessible but far enough off that it's quiet.

  • Stayed: July 2013, travelled with family
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    • Location
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1  Thank Chackett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this reviewResponded 29 July 2013

Dear Guest,

Thank you for taking the time to tell us of your satisfaction with our accommodations and
service during your recent stay at our Hotel. We certainly enjoyed having you with us.
Thank You for your kind comment about our hotel and Staff.
We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Idaho Falls. We look forward to your return.

Thank you,

General Manager
James Spatig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2013

A nice motel for the value, nice indoor pool, friendly staff, close to the interstate but not too close. Restaurant next door. Room was clean and nice bathroom. What you would expect from a Best Western motel

  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this reviewResponded 8 August 2013

Dear Guest,

Thank you for taking the time to tell us of your satisfaction with our accommodations and
service during your recent stay at our Hotel. We certainly enjoyed having you with us.
Thank You for your kind comment about our hotel and Staff.
We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Idaho Falls. We look forward to your return.

Thank you,

General Manager
James Spatig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2013

We stayed here just a couple nights ago and it was obviously a renovated hotel - which I appreciate. The linens were clean as were the carpets and bathroom. The walls were obviously painted within recent history and the air worked well. The thing I always appreciate is that the room didn't have that old stale room smell. The staff was friendly and the breakfast was good. In the evening they had fresh cookies.

It was really easy to get off the freeway and back on. Lots of restaurants in the immediate area too.

My only complaint is that the walls were really thin so you could hear everything including what sounded like stomping above us.

We were on our way home from camping in Montana and it was adequate for our needs for one night and we will probably stay there again next time we go up there.

Room Tip: Be careful - they have non-smoking rooms and there were people obviously smoking like crazy in some...
See more room tips
  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this reviewResponded 29 July 2013

Dear Guest,

Thank you for taking the time to tell us of your satisfaction with our accommodations and
service during your recent stay at our Hotel. We certainly enjoyed having you with us.
Thank You for your kind comment about our hotel and Staff.
We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Idaho Falls. We look forward to your return.

Thank you,

General Manager
James Spatig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Cottontree Inn

Address: 900 Lindsay Blvd, Idaho Falls, ID 83402-1818
Phone Number:
Region: United States > Idaho > Idaho Falls
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Idaho Falls
#9 Romantic Hotel in Idaho Falls
#9 Business Hotel in Idaho Falls
Price Range: £63 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Cottontree Inn 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Best Western Plus Cotton Tree Hotel Idaho Falls
Best Western Idaho Falls
Idaho Falls Best Western

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