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Best Western Plus Cottontree Inn
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Reviews (654)
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All reviewscotton tree innoutback steakhousebest westernsacross the streetnice hotelroom was cleanopen hourswould stay here againpool and hot tubgreat breakfastthird floorwafflesthe riverstaff was friendlyfresh cookieshash brownsoff the highway
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418 - 423 of 654 reviews
Reviewed 5 July 2014

Housekeeping was lacking. 1st day we were in & out, & no one cleaned our room. 2nd day, they came in & only made up one bed?? Couldn't figure that one out. My daughter also, stayed in another room & for 2 days they had NO housekeeping.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Cecil U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this reviewResponded 10 July 2014

Thank you for taking the time to tell us of your satisfaction with our accommodations and
service during your recent stay at our Hotel. We certainly enjoyed having you with us.
I am sorry to hear that you or your daughter did not receive any housekeeping service, this is not normal in this hotel. I have addressed this with my staff.
We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Idaho Falls.
We look forward to your return.

Thank you,

General Manager
James Spatig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

Nice hotel, helpful staff, wonderful pool, good location.

A/C in our room did not work properly - blew cold but stopped after 20 - 30 minutes and never blew cold again until turned off for a while then turned back on. Filters were dirty - I cleaned them myself but it didn't make any difference. There was a form in the room for things that guests could alert the hotel as needing attention, so they do work to make things right. It was a cool night, so we opened the (small) window and temperature was OK.

We got a large room that accommodated the 6 people in our family. Beds are comfy. Room has no microwave - we were advise by the desk attendant that this is the new trend at hotels.

The only really bad part was when we pulled up in front. A "welcoming committee" of 3 or 4 guests decided to use the area outside the main entrance as their personal party area, complete with 12 packs and loud conversation laced with profanity. They never confronted any guests directly, but this is more what I might expect at Motel 6, not Best Western Plus. Mentioned it to the desk clerk on arrival, she said she would ask them to direct their activity to their room. Unknown if she actually did, but the did not disperse until about 10 PM (we arrived around 6).

Breakfast was the best of any we had on our trip so far.

Nice stay, except for a couple disappointments.

Room Tip: Good rooms for families of 6.
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this reviewResponded 10 July 2014

Thank you for taking the time to tell us of your satisfaction with our accommodations and
service during your recent stay at our Hotel. We certainly enjoyed having you with us.
Thank You for your kind comments about our hotel and Staff & breakfast.
I sorry to hear about your AC unit not working and have addressed this with my staff.
We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Idaho Falls.
We look forward to your return.

Thank you,

General Manager
James Spatig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

Staff was very friendly and helpful, especially Joyce at the front desk. Breakfast was lacking with items not available, juice dispenser was out of order. In the room the vacuums had missed 2 inches of the edge and looked bad.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank DareWin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this reviewResponded 3 July 2014

Thank you for taking the time to tell us of your satisfaction with our accommodations and
service during your recent stay at our Hotel. We certainly enjoyed having you with us.
Thank You for your kind comments about our hotel and Staff.
I am sorry to hear that our breakfast juice machine was not working at the time, and I am sorry to hear about the edge of the rooms needing attention.
We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Idaho Falls.
We look forward to your return.

Thank you,

General Manager
James Spatig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

We chose to stay in Idaho Falls because it provided a well positioned stop on our trip. We chose BW because we have had good luck with the chain. This was the best BW we have seen. In fact,it may have been the best motel we whave seen in the past year. Certainly it was the best on our most recent three week trip. The room was large, and quiet. The bed was very comfortable. The breakfast was ok, but far from great.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this reviewResponded 3 July 2014

Thank you for taking the time to tell us of your satisfaction with our accommodations and
service during your recent stay at our Hotel. We certainly enjoyed having you with us.
Thank You for your kind comments about our hotel and Staff.
I am glad you enjoyed large rooms and beds.
We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Idaho Falls.
We look forward to your return.

Thank you,

General Manager
James Spatig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

This Hotel group - Cotton Tree inn's are the BEST of all Best Westerns! They are clean and nice! This group are in great condition, and the staff are always friendly too! You can count on this being = to Marriott, or Hilton, which is unusual for Best Western hotels.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank ge0rgekc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ifgm, General Manager at Best Western Plus Cottontree Inn, responded to this reviewResponded 3 July 2014

Thank you for taking the time to tell us of your satisfaction with our accommodations and
service during your recent stay at our Hotel. We certainly enjoyed having you with us.
Thank You for your kind comments about our hotel and Staff.
I am glad you enjoyed our CottonTree Hotel with Best Western.
We appreciate your patronage and hope you will stay with us at the Best Western Plus CottonTree Inn the next time you are in Idaho Falls.
We look forward to your return.

Thank you,

General Manager
James Spatig

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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