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Reviewed 17 July 2011

Cabin 20 was beautiful however there were problems and we received no help from the manager. We were just told that they didn't own the cabin and the owner was out of town. The cabin was in the process of being re-roofed and was not finished. There were 2x4's on the side of the cabin with large nails sticking out. This was really dangerous for the young children. We watched them closely and fortunately did not have an incident. Some TV's were not connected to the satelite. We tried to speak with someone about whether or not we could move cables and boxes but were ignored. Then, in the night we discovered that the roof was full of bats. One was killed by the ceiling fan in one bedroom. The worst part was the bat guano. The upstairs bathroom was next to being unuseable. The tub was filthy and covered in guano. We cleaned it and the next day it looked the same. There was bat guano on the walls in one bedroom. Everyday we had to clean bat guano off of the tables in the living area.

Our biggest frustration was the fact that the manager or owner would not speak to us about the problems. We were hopeful that he could offer a possible solution to some of the problems. We left a note for him, but still did not receive a response.

We suggest that if you decided to book a cabin at Ponds Lodge that you find out who owns the cabin. We are sure that if they had owned this cabin that we would have been treated differently. We had no idea that they would only tell us that they didn't own the cabin. Perhaps that is what they tell everyone if there is a problem.

We did have a wonderful trip. The best thing about this cabin was the area outside the back of the cabin. Beautiful trees, nice deck and hot tub. We had to turn off one of the dryers(?) they had permanently attached to each side of the house. They were very noisy. All-in-all, the cabin is very nice but they do need to find a way to get rid of the bats. We are not talking about one or two, there were dozens.

Room Tip: Find out if the owner is available
  • Stayed: July 2011, travelled with family
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5  Thank none62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2010

With all the lovely options why oh why did I end up there! Hello! A boarded up front door and boarded up window greeted us. We almost cried. The road, if you want to call it that, would have put a pregnant woman in labor and I think some of my teeth were loosened. When you request a brochure and don't get it, there is a reason. This place should be condemned.

  • Stayed: July 2010, travelled with family
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4  Thank Kempis21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2010

We recently stayed at Ponds lodge and rented two cabins for our family. The first cabin was an older cabin that accepted pets. From the outside the cabin looks pretty warn down and the inside is not much better. The windows on the first floor don't lock and do not have screens, plus there is a good 1/2" gap between the sliders that allows mosquitos to get in. About half of the light bulbs and a few of the electrical outlets did not work. We couldn't use the ceiling fan because it wobbled so much and made so much noise we were afraid it would tear from the ceiling at any moment. One of the beds had dirty sheets on it.. we could tell because of the dried vomit that was left on it.

The other cabin was a newer cabin that by the looks, appeared very nice. On closer inspection, carpenter ants were running all over the counters and walls. The furniture and counters had sawdust on them from the ants eating the cabin. The dishwasher didn't work and the barbeque's lighter was broken. We didn't use the hot tub because the water appeared dirty. I know this is a cabin, but if they charge you for the amentities shouldn't you be able to use them?

The road around the cabin is absolutely terrible. I drove our four wheel drive and I am glad I did. The dirt road is full of large rocks and pot holes so you had to be very careful and it made me wonder how cars would fare on it.

When we pointed out the flaws and complained to the manager he just said he was sorry and offered us breakfast at the lodge.

Do yourself a favor and look elsewhere if you are staying in the area because there are lots of options for you to choose.

  • Stayed: July 2010, travelled with family
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4  Thank bombero123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2010

We stayed here again this past winter for a snowmobile trip and enjoyed it very much. We rented one of the newer cabins behind the lodge (a different one from last year) and it was very large, very nice and the price was right. The food at the lodge was great and the employees remembered us from the previous year. I would recommend Pond's Lodge to anyone looking for reasonable lodging in the winter.

  • Stayed: January 2010, travelled with friends
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Thank MT_SnoMo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2009

Me and my wife went on a trip to Yellowstone and found this lodge on-line by luck. I have to say we were more then satisfied not only with the room but the hospitality better then we could ever ask for. We personally would like to thank the staff at Ponds Lodge and would highly recommend anybody to give this place a look if staying in Island Park or planning on attending anything near it!

  • Stayed: September 2009, travelled as a couple
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Thank travel4fun0223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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