First the good: The food was EXCELLENT! Starting with our Manhattans, which were as good as we’ve had anywhere. The appetizer was over the top: An avocado and lobster chilled concoction that was fabulous! The lobster actually had flavor and tasted fresh. We both loved it. The house salad, which we split, was also very good: a mixture of greens with walnuts and real bacon bits in a ranch dressing. My spouse, who always orders the dressing on the side, enjoyed it every bit as much as I did. Her Ahi was cooked to perfection. I was in the mood to try their Curry dish and was very impressed, not only with the presentation – the curry was served in a clay pot over a flame to keep it warm – but the flavors over the jasmine rice were delectable. Very highly recommended if one is in the mood for curry. I chose the beef tenderloin but it is also available in chicken, shrimp or vegetarian. While we were pretty full I did ask to see the dessert menu out of curiosity and have to say the prices were steep enough to keep us from exploring. I suspect if they dropped the prices a couple of bucks, they’d sell more.
Now the not-so-good: Our service was surprisingly poor for a restaurant of this intended quality. Perhaps it was because we were seated on the rooftop and they had to split wait-staff between the main floor (which had very few patrons) and the rooftop (fairly full). But we ended up spending more time discussing the service than we did the food – not a good sign. It seemed we could never find our server when we needed her; she just wasn't on the roof. And then there was the episode when a server (not our waitress) tried to place our salads in front of us before we had received our appetizer. He was insistent that it was our salad and we were more insistent that we wanted our appetizer first. We prevailed but it was strange (to their credit, when they did deliver our salads, they were clearly fresh and not the previous ones). We had to flag down a different waitress to ask for a wine menu and by the time we received our order of a bottle of Duckhorn Sauvignon Blanc, we'd completed our appetizer and were almost finished with our salad. But then when our waitress brought the "Duckhorn" Sauvignon Blanc, I was very disappointed that it was actually a bottle of Decoy Sauvignon Blanc. Though made by the same winery, it is clearly not the same quality wine. Surprised they would allow a mistake like that to remain on their wine list. The main meal was served without issue and was excellent as noted above. Dessert menu was requested but too expensive for exploration. Then another bizarre episode occurred as we awaited our bill. A server (not our waitress) tried to serve us a Tuna Poke appetizer! Were it not for all the other mistakes and frustrations it would have been amusing, instead it highlighted the problems they were having with their service.
So do I recommend B? I would have to say Yes based on the food: it really is good if a bit expensive for Ketchum. But be prepared to be frustrated with the service.
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