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“The location is great for exploring the town on foot.”

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Best Western Plus Kentwood Lodge
Ranked #4 of 10 Hotels in Ketchum
Certificate of Excellence
Reviewed 20 July 2014

Stayed here last week. It is one the south edge of town, literally one of the first buildings you see as you enter Ketchum. As others have noted, the hotel is a bit dated, and the furnishings are "more western" than some people are used to. That said, the hotel is clean, the staff is helpful, the beds are great, and the ac works just fine thank you.

I have to laugh at some of the complaints that have been recorded. Makes you wonder if you should take any of them (including this one?) seriously. For example, if you take a second to go their web site you can see that desk hrs are 7am-11pm. How hard is that to figure out? Also, Wraps is not across the street. It is in the front of the building. You do have to go outside to get there. Not tough to do. Speaking of Wraps, it is disappointing. Coupons don't cover costs, and the food is ordinary at best.

You can walk to bars and restaurants. Sawtooth and Pioneer are the best close by. Cellar is good too, but you might want to drive.

  • Stayed: July 2014, travelled as a couple
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2  Thank mazolia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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189 - 195 of 323 reviews

Reviewed 10 July 2014

We were so pleasantly surprised and loved our stay at this hotel. The room was very nice with a good view and balcony. The facility was very very clean. The staff was friendly and helpful. We also loved that we could walk to everything. Would highly recommend this place.

Room Tip: We stayed on one side and our friends stayed on the other and both had equally great views, the back...
  • Stayed: July 2014, travelled as a couple
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2  Thank judyputudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this reviewResponded 16 July 2014

We are so glad you had such a wonderful stay with us! We really appreciate the very nice review that you posted. It's spot on! and we hope future guests have as great of a stay as you did also because of your comments.Thank you!

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Reviewed 1 July 2014

If you want to stay in town, this is one of the very options available. Thankfully, it is a good one. Though the facility is somewhat dated and the décor is mountain kitsch, the rooms are spacious and exceptionally clean. The location is great and the parking is convenient. One negative, the AC unit is noisy. Also, half of the rooms face a main street so ask for a room in the back so you can sleep with the slider open and not use the AC unit.

  • Stayed: June 2014, travelled as a couple
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1  Thank 758Paul423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this reviewResponded 17 July 2014

Dear Paul, thank you for your review from your stay with us in the wonderful small resort mountain town. We have incorporated the characteristics from the area into decorating our hotel. We are in the North west and the area has many ranches,Cowboys,Indians,Miners and Farmers. We have custom log furniture in the rooms,custom local river rock work on our fireplaces,building and inside pool deck areas. There are real wool blankets,rugs and dream catchers located in the rooms and other areas of the hotel. Leather and wood are also used thru out. I am sorry to hear you were sensitive to the ac unit and I am glad to see you were able to enjoy many of our wonderful amenities.Thank you again for staying with us!

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Reviewed 28 June 2014

I had not stayed in a Best Western property for many years, due to poor quality in the past. I decided to try this hotel because of the listed amenities. Upon checking in, we were given coupons for breakfast at an adjoining restaurant that did not open until 8:00am. Our schedule had us leaving before then, so not a useful amenity. The room and hallways were clean, but there was a sour smell in the closet and the towels also smelled less than fresh. The hotel is obviously old and could use a refresh. On the plus side, the desk staff is very nice and accommodating and the location is good for walking downtown.

  • Stayed: June 2014, travelled with family
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Thank Kristine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this reviewResponded 17 July 2014

Dear Kristine,I am sorry to hear that your schedule and the cafe's did not mesh. Many of the resturants in Ketchum do not open until 8am which is a norm. So in having a small microwave and refridgerator in every room; these are nice amenities to help in this regard. There is also a grocery store just 2 doors away which is also convenient. The smell you may have smelt in the closet area is the stain that was on the newly remodeled closet wardrobe doors,which were custom made for the rooms. I am glad you noticed how clean our housekeepers keep our hotel,I will pass this on to them. They have received the Best Western the Excellence Award in Housekeeping,many years in a row now. In fact we have received the Chairman's award 7 years in a row,placing us in the top 5% of all Best Westerns. Thank you for the other compliments you noted of our staff and how we have one of the best locations in town. All our best to you.

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Reviewed 22 June 2014

We were really looking forward to staying in Ketchum-Sun Valley and chose this hotel as the best sounding of the possible choices. We were disappointed.

The hotel is an old one that someone has tried to update. The décor (western) is quite outdated. The halls smelled of disinfectant and the odor was strong. The other problem is there is no one on night duty. We like to leave early and there was no one on the desk at 6:30 a.m. to check us out.

The other complaint is that breakfast is in a café "across the street" and doesn't serve until 8:00 a.m. Poorly done, Best Western.

  • Stayed: June 2014, travelled as a couple
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1  Thank Dixie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this reviewResponded 17 July 2014

Dear Dixie, I am sorry to hear you were disappointed in your stay in the Sun Valley area. Our hotel has the characteristics of the North west area incorporated into our decor. We have custom log and river rock work used thru out with wool Indian rugs,leather and wood to compliment it. In fact we just put in custom made new Alder wood wardrobe doors in each of the guest rooms. We work diligently in keeping the hotel clean and maintained. When you were here the hall and entry carpets were being cleaned and that may be the smell you smelled which was strong to you. It is made of a cellulose material and is used to clean the carpets in a dry manner,not steamed and wet. Our Maintenance and Housekeeping teams have earned Best Western's Excellence Awards and our hotel is in the top 5% of all Best Westerns. In regards to the cafe "across the street" is actually on our premise and connected to the building. Their opening time is very much the norm in Ketchum just as is the opening of our Front desk. We do have someone here 24/7,who is able to take care of any of your needs. We are in a smaller resort community and not a hustling bustling metro city. All our best to you.

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Reviewed 21 June 2014

Hotel was exactly what you would expect a Best Western to be in terms of decor, amenities, and cleanliness. We had been staying in a house at SunValley Resort just up the road and decided to stay in the area for an extra day. I was surprised we were able to get 3 rooms so easily with all the visitors in the area.

Staff was very friendly and accommodating. The one thing they didn't tell us was that the front desk is not staffed overnight so if you are leaving before 7 am, you are supposed to check out the night before. They knew we were leaving early as we gave them back our breakfast coupons and told them we were leaving at 5 am.

There was a sign on the counter in the morning saying the front desk wasn't staffed overnight and to check out the night before. They did have a pad of paper to write your fax number on and they did fax my bill.later the same day.

Hotel was,quiet and we all got a good night's sleep.

  • Stayed: June 2014, travelled on business
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Thank BPhillips149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this reviewResponded 17 July 2014

Thank you for staying with us when you extended your stay in the Sun Valley/Ketchum area. I am glad to see by your review you enjoyed our hotel and that the staff served you well. We do have someone here at the Front desk area 24/7 to help you with what ever your needs may be. Most hotels in the city we are in,do not have a person at the desk after 10pm,where we have someone till 11pm or even to 2am on the weekends. Someone lives on property and is able to help you between then and 7am when the morning shift person arrives. In letting the front desk person know you were leaving early,they didn't know you would want to check out personally or want a receipt unless they were asked to do so. If we are asked,we will leave a receipt for you under your door after the night audit process has been ran. I am glad to know they were efficient and your receipt was faxed according to your wishes. We are able to email them as well. It is great to hear you had a great night sleep and we hope to see you all once again!

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Reviewed 1 June 2014

We spent a weekend at the Kentwood and have nothing but good things to say about our experience. The staff was very friendly and the room very large, clean and quiet. The location is perfect for walking around Ketchum. We used the hot tub which was very relaxing and I highly recommend you use the coupons for the breakfast wraps served in the restaurant next door. The only hitch (very minor) was I tried to print boarding passes on the lobby computer, but it was a no go, probably since it is a rather old PC running on Windows XP. Overall, a great stay and would highly recommend.

  • Stayed: May 2014, travelled as a couple
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1  Thank KonaRod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSKentwoodLodge, General Manager at Best Western Plus Kentwood Lodge, responded to this reviewResponded 17 July 2014

Thank you for the great review and recommendation. I am glad to see you enjoyed many of our amenities we have to offer. I also wanted to let you and any other future guests know that we have a new lobby computer since your stay. So no more hitches there anymore. Thank you once again!

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Additional Information about Best Western Plus Kentwood Lodge

Address: 180 South Main Street, PO Box 2172, Ketchum, ID 83340 (Formerly BEST WESTERN PLUS Kentwood Lodge)
Phone Number:
Region: United States > Idaho > Ketchum
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Ketchum
Price Range: £104 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Kentwood Lodge 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
Best Location in town! Steps away from dining, dancing, theatre, shopping in the heart of Ketchum, Sun Valley's place to be. All rooms are Non-smoking,spacious,and comfortable with Deluxe pillow top beds and triple sheeting. Remodled all guest room bathrooms are now finished with custom alder wood cabinetry and granite. 42" LCD TVs are in all rooms and WIFI is free. Fireplaces, balconies, in-room spas, kitchen suites with an extended area complete with kitchen amenities are available. Honeymoon suite has a red heart-shaped jacuzzi spa, fireplace, double headed shower & bidet! We offer our guests a $5.00 Value at the Wrap City Cafe onsite restaurant,with qualifying rates. Pets, bikes, skis, snowboards are Not allowed in the rooms. We do have free ski lockers to help accommodate. Some covered parking is available. Mt. Views are spectacular, being only 7 blocks away from Mt. Baldy for your enjoyment. Free Local bus thru town,River Run Ski Plaza at Mt. Baldy&Dollar Mtn.We are certified in Best Western's Ultra Clean program, and have been awarded by Best Western Int. 3 Best of the Best Awards. This past year we have earned Chairman's Awards, signifying being in the top 5% of all Best Westerns. ... more   less 
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Also Known As:
Best Western Plus Kentwood Hotel Ketchum
Best Western Ketchum
Ketchum Best Western
Best Western Kentwood Hotel
Best Western Plus Kentwood Lodge Ketchum, Idaho

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