I'm not one to write my reviews based on emotion, I try to be fair and accurate in all aspects of the review I write. However, with that being said, this was a very terrible experience and you may find some frustration and emotional undertones throughout my review of this "bed and breakfast".
I booked this trip on a whim....my boyfriend and I normally celebrate Valentines Day the weekend before or after the actual holiday. So Wednesday (02.05.14), I called the Riverside to see if they had any rooms available. The owner (Gail) advised me that she had just had a cancellation of one of her nicest rooms. She proceeded to tell me how great it was....we would have a TV, our own walk out veranda and the only draw back was that we would have to share a bathroom with one other room. This isn't uncommon with Bed & Breakfasts. So I booked the room. Immediately after taking my credit card, she told me that we wouldn't be able to cancel the room because we were outside the 72 hour window. (I thought this was strange at the time, but later understood why she told me this) So we pack up and hit the road.
The hotel itself, upon first impressions, looked very historic and quaint. We unloaded and went in to register and get settled in. The main area was craziness....they were doing a wine tasting event and it was loud and crazy. So it took a good 15 minutes for anyone to even realize we were standing there waiting to check in. Once we were noticed, the lady started the process and was initially very nice and pleasant. We checked in, she pointed the room out to us and we headed that way. We were a little leary because the room was on the main floor and right next to all of the wine tasting chaos, but we knew the event would be over in the next 15 minutes or so, so we figured it'd be fine. As we approached the room, we realized that this was not at all the room that had been described to us. This room was literally 7' x 7' (that's being generous), it was barely large enough to hold the 250 year old queen bed that was in it. There was no TV, no veranda and we had two other doors in our room leading into the rooms on both sides of us. We seriously thought this was a joke.
We went back up to the front desk and Gail proceeded to tell us that this was the room and that she was in fact the person I had booked the room with a couple of days before. I asked her about the TV, veranda and the bed. She said, you do have a veranda, out of the french doors in the common area, and she then told me that she never mentioned a TV or a King Bed.
I called EVERY other place in Lava Hot Springs and everyone was booked solid.
After being told over and over again by Gail that she was not going to give us our money back, she upgraded our room (at no additional cost) for the one night to a "SUITE" she had on the second floor. And she again reminded us, that she will be charging us for the second night regardless of whether or not we stayed. (Oh, there were no other rooms available for the second night)
The suite was a decent enough room, there was an old box style TV, a private bathroom and a king size bed. But everything in this hotel was so outdated and old, we were afraid to sleep there. The next morning we woke up for breakfast and our "vouchers" had been slipped under our door during the night. So we went down to the restaurant where our $7 per person voucher, would only buy us Granola or a simple breakfast of 1 egg, 1 bacon and toast. So to actually eat a meal, we HAD to spend more money to eat. So our breakfast, even with the vouchers, was still $21, plus tip.
The only thing about this hotel that was actually nice and worth the hassle, were there three private hot springs in the basement.
Not all was lost.....we ended up talking to Vicki, a local there that runs the Grey Stone Inn, and she SAVED our romantic getaway. She offered us a place to stay at a different property and even went as far as to call all of the other B&B's in the area and found us an amazing room at The Lionsgate Inn. (which I will also write a review on) THANK YOU VICKI for saving our trip!!
- Official Description (provided by the hotel):
- The Riverside Hot Springs Inn & Spa is a historic, full service, boutique hotel, spa, restaurant & lounge located in downtown Lava Hot Springs. Featuring 18 guest rooms, onsite hot mineral springs & massage therapy, the acclaimed Portneuf Grille & Lounge which is open nightly for dinner, meeting facilities, free wifi & complimentary Continental breakfast. The Riverside features 24 hour staffing and service. The hotel is located within 2 blocks of the Foundation hot mineral soaking facilities. ... more less
- Reservation Options:
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