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“Customer Service Stinks”

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Clearwater River Casino & Lodge
Ranked #3 of 13 Hotels in Lewiston
Calgary, Canada
Level Contributor
207 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
“Customer Service Stinks”
1 of 5 bubbles Reviewed 15 June 2012

We are traveling by motorcycle and do not usually reserve ahead because some days you just don't know how far you will get. We do however check availability the night before. So with that info in hand we stopped at the Clearwater. It was only 1:00 PM.

First thing we noticed was a smoke smell in the lobby. Woman at desk was lukewarm at best. Said they only had a double queen room and wouldn't honor the on-line rate that we got from their own web site. Made some lame excuse about why the rate wasn't right. So screw it. We rode into town. Went to another hotel just over the river that had a huge sign advertising an awesome rate. What a difference in how we were treated. I though I was family.

So to the Clearwater management that may be reading this - shape up. We wanted a room but were not planning on moving form the facility. We need lunch, supper and breakfast and who knows what else. We were turned away over less than $20. I won't be telling my friends to stay there.

  • Stayed June 2012, travelled as a couple
    • Location
    • Service
Helpful?
8 Thank WingNutt2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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51 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 7 April 2012

Our bedroom was huge; all are nonsmoking. The pillow top bed was firm and comfortable, giving us excellent sleep. The environment was quiet and restful. The hot water was immediate. The shower pressure was adaquate, but we would have preferred more under the warm water--it was fine under the cold.

When we first arrived, we entered the casino entrance unknowingly. Although the doors said no smoking, the secondhand smoke hit us in the face (we're from a no-smoking-in-buildings state); they have a smoking gaming room and a nonsmoking gaming room--the entrance is between them. We went back outside and entered the hotel entrance. The air was better, but smoke was noticeable. We stayed 2 nights and I don't know if we became accustomed to it or they cleared the air, but we didn't notice it again.

We had registered under an AARP discount, but when we picked up our keys they insisted on giving us an even better rate! Most generous of them, which we greatly appreciate :)

The service in the restaurant was attentive and professional. They freely accommodated our needs for substitutions. Although the menu was limited, we found it easier to choose and the food was satisfying.

There was a problem with my cell phone service connecting to their WiFi network, but being without for a few hours was not a big issue for me. Evidently, my provider is the problem. They are working at making all providers accessible to their system.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suenken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grangeville, Idaho
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 20 March 2012

The room was very nice, except for the popcorn and confetti in the bed when I turned it down. Still no contact from the manager about my complaint. Customer service through out the casino is nil. One happy server in the restaurant. Players club a waste of time, employees would not even acknowledge any one needing help. Truly not a casino that is enjoyable to visit. Should be entertaining not drudgery.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asheville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 October 2011

We were just passing through the area returning home from a 7 week mostly camping trip to the northwest. We needed a place to relax and refresh and were delighted to find the Clearwater River Casino & Resort in Lewiston. We were surprised to find it actually cost less than other motels in the area and was much nicer (we had stayed in the area before). It was a fantastic room, spacious, lovely, well appointed and equipped. We did not use the casino and it did not intrude into the hotel area. Unfortunately we could not use the restaurant either though would have loved to (camping as such we had a cooler of food and used the microwave). We would definitely stay there next time in the area.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank donagb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hermiston, Oregon
Level Contributor
305 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 bubbles Reviewed 9 August 2011

Good buffet , nice room , and broke even at the casino! What more can you ask for??

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Rust-E-Junque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clearwater River Casino & Lodge

Property: Clearwater River Casino & Lodge
Address: 17500 Nez Perce Road, Lewiston, ID 83501
Phone Number:
Region: United States > Idaho > Lewiston
Amenities:
Bar / Lounge Casino and Gambling Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 13 Hotels in Lewiston
Number of rooms: 50

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