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“Not friendly”
Review of Comfort Inn

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Comfort Inn
Ranked #9 of 13 Hotels in Lewiston
Billings, Montana
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not friendly”
Reviewed 15 November 2011

The room was great, other then the hotel was full and we non-smokers got stuck in a smoking room. The only thing wrong with the room was the A/C was filthy.

We looked at the rates before hand online, but it was 1am and we were tired after a long day of travel. We assumed the rates would be 69.99 like they were the Sunday after. Nope. 119 for the first night, and at check-in we were not told what the rate would be! Wow. We found out later. The next morning after some sleep I called and asked why such a differing rate. Instead of a helpful voice, I had the most unhappy and uncaring voice on the other end telling me it is the manager who sets the rates and he couldn't do anything about it. Nice. But there is a sign at the desk saying they can not change rates after they have posted. BUT they are able to remove the safe deposit charges? Odd. The signs posted about making a good stay for guests seemed a mockery.

I can not stress enough the unfriendliness felt at this location. It's true they are never at the desk. No smiles. I was spoken to like I was bothering them. It was horrid. The cost we paid for the unhappy customer service was not worth it.

We are possibly planning to move to the area. We have lots of family that will visit if we do. Guess where I don't want them staying?

I am a previous hotel worker, 12 year veteran of the hospitality industry, 8 years being a Hampton Inn. This hotel could learn a thing about good customer service.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank T M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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117 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Vancouver, WA
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 September 2011

Of all hotels I've stayed, this is the one with the slowest internet connection ever. I think dial-up is faster than this.
If internet service is taken out, I would have given this a Very Good rating. All other services were acceptable, including very early hot breakfast that opened a few minutes before 6:00 AM for us early rising workers.
Be careful to ask for removal of safe warranty fee; they add it as default and don't warn you about it at checkout.

  • Stayed September 2011, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Chavita57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sun City Center, FL
Level 6 Contributor
142 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 16 August 2011

We had a large room with two queen size beds. The room was very clean with a nice shower. Had a refrigerator with a freezer and a microwave. It was very handy to fast food restaurants as several were within walking distance. Good hot breakfast, eggs, sausage, pancakes, long with fresh fruit and cereals. Even with these nice amenities I thought the price was high. Also there was not elevator so had to carry everything up the stairs.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank sljvlj5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EPHRATA, WA
Level 5 Contributor
65 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 30 July 2011

we had 2 rooms for two days and were pleased with the clean rooms and good breakfast, this motel caters to workers and travellers alike. the parking is a little tight for the larger vehicles and would not suggest any semi-trailors there although this is several parking lots within walking distance

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank TATsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oregon City, Oregon
Level 4 Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 28 June 2011

This was a one night stay of four nights in Choice Hotels. Check in was pleasant and they were able to accommodate our room preferences. About the only downside of our visit is that a male employee who appeared to be the manager seemed to belittle two other employees as we checked in and at breakfast, but that is a Comfort Inn problem, not ours. Also, our room key didn't work so we had to go back to the front desk for a new one.

Rooms was very clean, nice beds, great breakfast (with fresh strawberries). One nice thing we noticed is that they didn't seem to pack in the guests right next to each other, as the hotel was only about ½ full. All in all, a pleasant stay.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank OregonMaryT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camas, Washington
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 May 2011

There are so many things wrong with this place, I don't even know where to start! We stayed here only because the hotel where our coworkers were staying was full because of baseball game and convention in town that weekend. The place is dog friendly and we had a huge pee stain on the bed skirt. There was mold everywhere in the shower and a huge crack/piece missing out of the bath tub. The sink was really slow draining like it was completely plugged. The toilet was not clean. The shower head was falling off the wall. Should I go on??? The place did have continental breakfast - the milk was luke warm which is not right. The orange juice was some kind of mix. The front desk people were NEVER behind the desk. We would have to ring a bell every time and wait and wait and wait. Never saw one of them smile and their knowledge of the town was non existent.

  • Stayed April 2011, travelled on business
    • Value
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Helpful?
3 Thank mtfogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lewiston hotels

Spokane, Washington
Level 6 Contributor
74 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 28 April 2011

I humbly suggest that Lewiston, Idaho is not the best place to find a hotel. We looked at the $45 hotel by the river which was kind of creepy. Then we drove down the street to the $69 hotel which stank of curry outside. So we decided to just give in, and for our last night go to a decent hotel. We drove up the hill to a less seedy-looking area and chose the Comfort Inn at $99 (but I talked him down to $84 because I can). There was also a $10 pet fee, which with taxes brought the stay to over $100. It would be worth it, right?

We looked at the first room which smelled like cat urine, so we went back to the desk and asked for another, which also smelled. Exhausted and frustrated, we decided the second room didn’t stink as much as the first one and we’d settle for it. I got the Febreeze out of the car and sprayed the hell out of the room, including the air conditioner filter, carpeting, bedspread, etc. We even opened the window, which helped until the wind shifted, bringing the nearby paper mill’s stench into the room. So much for that. At least there were no bed bugs and the internet worked.

The room was large and pretty clean, other than the mildew where the tub met the shower wall. I was going to complain but what were they going to do about it? Move us to yet another stinky room? Forget it. We’d be home tomorrow and we’d shower then. It was just very disappointing for the last night of a 45 day road trip. Home sweet home, here we come.

  • Stayed February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MrPish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 2128 8th Ave, Lewiston, ID 83501-3309
Phone Number:
Region: United States > Idaho > Lewiston
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 13 Hotels in Lewiston
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Comfort Inn Lewiston
Lewiston Comfort Inn

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